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Park Royal Beach Resort Mazatlan

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Traveller (221)
Pool & Beach (37)
Traveller (221)
Pool & Beach (37)
Room & Suite (37)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent28%
  • Very good23%
  • Average15%
  • Poor15%
  • Terrible19%
A destination that combines sun and beach with architectural richness of its historic downtown. Park Royal Beach Resort Mazatlan, a front beach resort, offering all 128 rooms with ocean view. Exclusive beach with an infinity swimming pool, a la carte restaurant, lobby bar, room service 24 hours, meeting rooms, fitness center, spa, parking lot and Free Wi- Fi.
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Property amenities
Pool
Free Parking
Room Service
Free High Speed Internet (WiFi)
Restaurant
Wheelchair Access
Bar/Lounge
Spa
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Luxury
Ocean View
HOTEL CLASS
Location
Full view
Reviews (515)
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126 results
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1 - 5 of 126 reviews
Reviewed 6 days ago via mobile

The beach is the highlight.... 3 nights in 3 more to go and still no body wash after the first night. No washcloths, hand towels provided after asking three staff members. Was told massages are 2 for 1. 700 is the cost for one and...More

Thank Halo_bird
Response from MContreras18, Gerente at Park Royal Beach Resort MazatlanResponded 5 days ago

Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It is with great concern that we read your comments. It disappoints...More

Reviewed 4 weeks ago

the property is in poor shape the service was great but the accommodation was very poor phone not working,no phone on the bedroom, no tv in the living room, no safe deposit to lock our documents,door that do have security locks on doors the food...More

Review collected in partnership with this hotel
Thank leonelgrz
Response from MContreras18, Gerente at Park Royal Beach Resort MazatlanResponded 4 weeks ago

First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Please accept our most sincere apologies for the unfortunate situation experienced during your stay. Rest assured that all the points you mentioned will be taken care of for them...More

Reviewed 27 August 2018 via mobile

I came with my parents to spend 5 days away from the city and all the stress. My mom has a knee problem and my dad just had a heart problem, well we were on the 16th floor, there was just ONE elevator, they keep...More

Thank Thanya87
Response from Gerardo G, Gerente at Park Royal Beach Resort MazatlanResponded 30 August 2018

Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It is with great concern...More

Reviewed 23 August 2018

There are many reasons why I left such a trashy Hotel Reason 1 Rooms: The first time I entered the room the floor was sticky the bathroom had fungus in it the showers weren’t cleaned the sink was sticky and not thoroughly cleaned the bedsheetsv...More

Review collected in partnership with Armed Forces Vacation Club
Thank Maya4808
Response from Gerardo G, Gerente at Park Royal Beach Resort MazatlanResponded 27 August 2018

First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.It is with great concern that we read your...More

Reviewed 31 July 2018

My family and I stayed in one of the condos, but this review is for what we experienced from the hotel. When you see the reviews from people about the elevators not working...believe them. Taking your bags up 11 flights of stairs is not fun....More

Thank Brian D
Response from GerardoGalindo, Gerente at Park Royal Beach Resort MazatlanResponded 2 August 2018

First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.It is with great concern that we read your...More

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Questions & Answers
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Jenny S
13 June 2018|
AnswerShow all 5 answers
Response from GerardoGalindo | Property representative |
We do have a Snack Bar close to the pool área, but is not a swim up bar. thank you for asking.
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Room Tips
"We stayed in one of the condos. It was a good room, great views."
briandX3337RD
31 Jul 2018
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"starting 5th floor rooms have a balcony ... that should be awesome"
lulita2017
12 Mar 2018
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"we were upgrade to room #1205 and was a really nice room, with balcony above the pool area."
artsbiz
25 Feb 2018
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"All rooms are oceanfront. Bring earplugs."
701wendyl
21 Jan 2018
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PRICE RANGE
US$68 - US$1,208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza mazatlan hotel mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
90
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