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Mayan Palace Mazatlan

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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
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Overview
  • Excellent68%
  • Very good16%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“sea garden”(26 reviews)
“time share”(24 reviews)
“grand bliss”(3 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Reviews (527)
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Traveller rating
78
68
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7
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78
68
41
15
7
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All reviewssea gardentime sharegrand blissocean viewgolden zonetwo bedroom unitactivities staffnice resortsales presentationdining tablesmall balconysabalo centroconcierge deskcoffee makerbit datedsized bedfun activities
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31 - 35 of 209 reviews
Reviewed 23 April 2017

Just back from Mazatlan so everything is still fresh in my mind. This review is about the hotel and city of Mazatlan. Do not like Mazan Palace that much and here are the reasons: Room: Old and outdated. Need to remodel. Cleanliness: Need to improve....More

2  Thank MrRu
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 27 April 2017

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We apologize for the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality by...More

Reviewed 29 March 2017 via mobile

It is very chill here. Definitely the place for couples and families. We have a family of 30 here and we love to go on adventures. The stone island tour is definitely a must, very fun for children and all ages!

Thank Lainey B
Reviewed 29 March 2017

My wife and I just returned from our stay at the Mayan Palace. Our first holiday in 20 years without the kids. The staff were amazing with the exception of the high pressure timeshare folks. We were pressured as soon as we signed in. I...More

1  Thank KFord62
Reviewed 27 March 2017

The Mayan Palace Mazatlan was a very nice place to say for our first time in Mazatlan. The staff are fantastic. especially the Joy Squad with Rafael and his little sister Nidia. The bellboys were also really great especially Ricardo. They always greeted us by...More

2  Thank Jon M
Reviewed 23 March 2017

Our negative experiences consisted almost entirely of too much noise around the pool area during the day, and in extremely noisy wedding held on the grounds that lasted until midnight, that we had to complain about otherwise it would have lasted until one or 130...More

Review collected in partnership with Armed Forces Vacation Club
1  Thank robertdurson
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Most Booked Properties in Mazatlan
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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
Dining (12)
Family and Play Areas (1)
Questions & Answers
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RoyK001
20 March 2018|
AnswerShow all 2 answers
Response from WorldTravelsTandJ | Reviewed this property |
Hi Roy, it has been maintained. Some renovation but no completely redone yet. I think you will find it satisfactory.
1
Vote
bevy107
1 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446
0
Votes
Google Translation
Rebekah G
25 December 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"We had a 2 bedroom suite. They claimed there were none that had a pool or ocean view. We looked at the..."
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"Avoid 3002 Mayan Palace unless you enjoy a view of the guard house and the road"
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"ask for the 12th flr at the sea gardens - beautiful view of the ocean"
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"The newest building, built in 07 was ok."
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