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24/12/2017 25/12/2017
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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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    24/12/2017 25/12/2017
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    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (24 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Write a Review
    Reviews (490)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 196 reviews

    Reviewed 4 weeks ago

    We came expecting the typical Mayan Palace experience and they far exceeded our expectations. Older and one of the first in the chain but still very well kept up. They have plans to upgrade and renovate the entire resort but they have kept up on...More

    Thank WorldTravelsTandJ
    Reviewed 4 weeks ago

    We went in late Oct so it was still very hot and humid the air conditioning was awesome in our one bedroom suite on the 4th floor. The hotel was good but lacking in the restaurant we tried it once and that was enough for...More

    Thank Wendy R
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 3 weeks ago

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can...More

    Reviewed 4 weeks ago via mobile

    Let me start with the good. The front desk staff was very nice. The pool service was outstanding. The Mayan Palace rooms are very nice. The bad: 1) Make sure you lock up valuables. I had $10 usd in pesos stolen from living room table...More

    1  Thank texan92
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 3 weeks ago

    Dear Guest: Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well...More

    Reviewed 25 August 2017

    The staff was rude! The Management staff was so use to complaints they didn't care anymore! There was only one elevator, that didn't work, stopped on every floor going up and down, the staff took the same elevator instead of the staff elevator . The...More

    1  Thank ireland6366123
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 31 August 2017

    Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We deeply regret the inconveniences experienced in our resort. We generally receive very favorable comments about all our staff and the service they provide; unfortunately, in...More

    Reviewed 22 August 2017

    Emerald bay has become our real favorite, but we continue visiting here and enjoying ourselves every year.every good thing we have ever said remains true and we are lifetime pueblo bonito lovers for sure.

    2  Thank 513mitchellp
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 12 September 2017

    We are happy to know that you enjoy your stay with us every year. We will gladly await to see you on your next visit. Best regards, Mayan Palace Mazatlan Management

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
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    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Dining (14)
    Hotel & Grounds (153)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    El Cid Marina Beach Hotel
    2,486 reviews
    2.54 km away
     
    El Cid Granada Country Club
    765 reviews
    4.36 km away
     
    Pueblo Bonito Emerald Bay
    3,058 reviews
    2.64 km away
     
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    Cilantro's
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    Nearby Attractions
    Deer Island (Isla de Venados)
    261 reviews
    3.90 km away
    El Cid El Moro Beach
    261 reviews
    4.27 km away
    Bula
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    Ask a question
    Questions & Answers
    Sherry J
    3 November 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Holly P
    19 October 2017|
    AnswerShow all 3 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Fancy2026
    11 August 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Room Tips
    "Anything above the 5th floor gives you a great beach view."
    Read review
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
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