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4/2/2018 5/2/2018
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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
    Hotel website
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    Lowest prices for your stay
    4/2/2018 5/2/2018
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    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (24 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (497)
    Traveller rating
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    1 - 5 of 198 reviews

    Reviewed 6 days ago

    Pleasant staff make up for the gulag style ambiance, the beach is great and sunsets are wonderful. I felt hustled here more than not and was happy to move on after a week. The place needs updating in a big way and the time share...More

    Thank AllanSobi
    Reviewed 2 weeks ago

    We have been coming to the Mayan Sea Garden for six years and it has become a second home. The staff are incredible, the patrons are all wonderful and the elements of security, cleanliness, activities, food and access are all there. Those who complain about...More

    Thank snowbank22
    Reviewed 13 November 2017

    We came expecting the typical Mayan Palace experience and they far exceeded our expectations. Older and one of the first in the chain but still very well kept up. They have plans to upgrade and renovate the entire resort but they have kept up on...More

    1  Thank WorldTravelsTandJ
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 2 weeks ago

    Thank you so much for choosing Mayan Palace Hotel for your vacation and for sharing your review with us. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regiment of training and supervision...More

    Reviewed 13 November 2017

    We went in late Oct so it was still very hot and humid the air conditioning was awesome in our one bedroom suite on the 4th floor. The hotel was good but lacking in the restaurant we tried it once and that was enough for...More

    Thank Wendy R
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 16 November 2017

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can...More

    Reviewed 9 November 2017 via mobile

    Let me start with the good. The front desk staff was very nice. The pool service was outstanding. The Mayan Palace rooms are very nice. The bad: 1) Make sure you lock up valuables. I had $10 usd in pesos stolen from living room table...More

    1  Thank texan92
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 14 November 2017

    Dear Guest: Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Dining (14)
    Hotel & Grounds (153)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    Rebekah G
    25 December 2017|
    AnswerShow all 2 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Sherry J
    3 November 2017|
    AnswerShow all 2 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Holly P
    19 October 2017|
    AnswerShow all 3 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Room Tips
    "The newest building, built in 07 was ok."
    Read review
    "Ask for an ocean view - they will try and accommodate you the best they can."
    Read review
    "Anything above the 5th floor gives you a great beach view."
    Read review
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
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