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Mayan Palace Mazatlan

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Mayan Palace Mazatlan
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408 Reviews from our TripAdvisor Community

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Showing 180: English reviews
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Minneapolis, Minnesota
Reviewed 1 week ago NEW

I was in mayan palace in march, was a great vacation time in mazatlan because all the staff is very friendly but I have to recognize joy squad team, these kids are awesome, i took some spanish lessons with ana and raphael, they made their best effort with me, now I am grateful for all the tips they gave to...

Thank JohnSushelnitsky
Westminster, California
Reviewed 1 week ago

Just back from Mazatlan so everything is still fresh in my mind. This review is about the hotel and city of Mazatlan. Do not like Mazan Palace that much and here are the reasons: Room: Old and outdated. Need to remodel. Cleanliness: Need to improve. Service: Need to improve. Especially the travel agency desk. I booked tours and they cancel...

Thank MrRu
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We apologize for the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence. Your feedback will be taken into consideration as our...

Reviewed 4 weeks ago via mobile

It is very chill here. Definitely the place for couples and families. We have a family of 30 here and we love to go on adventures. The stone island tour is definitely a must, very fun for children and all ages!

Thank Lainey B
Delta, Canada
Reviewed 4 weeks ago

My wife and I just returned from our stay at the Mayan Palace. Our first holiday in 20 years without the kids. The staff were amazing with the exception of the high pressure timeshare folks. We were pressured as soon as we signed in. I reluctantly agreed but went back the following morning and told them we weren't going. My...

1Thank KFord62
Abbotsford, Canada
Reviewed 5 weeks ago

The Mayan Palace Mazatlan was a very nice place to say for our first time in Mazatlan. The staff are fantastic. especially the Joy Squad with Rafael and his little sister Nidia. The bellboys were also really great especially Ricardo. They always greeted us by name and were always happy to see us. Everyone was genuinely friendly, helpful and always...

1Thank JonMerrick
Bandon, Oregon
Reviewed 23 March 2017

Our negative experiences consisted almost entirely of too much noise around the pool area during the day, and in extremely noisy wedding held on the grounds that lasted until midnight, that we had to complain about otherwise it would have lasted until one or 130 in the morning. The service in the main restaurant/dining room was haphazard at best, it...

Review collected in partnership with Armed Forces Vacation Club
1Thank robertdurson
Zimmerman, Minnesota
Reviewed 22 March 2017 via mobile

We stayed at the Mayan Palace from March 11-18, 2017. We have been to rhe Mayan Palace in Playa del Carmen last year and really liked it so felt pretty certain we would like the one in Mazatlan. Our room was identical which was great! It was clean, spacious and comfortable! Ideal for us! We had a one bedroom suite...

1Thank Jenni P
Reviewed 15 March 2017 via mobile

Ana, Rafael, Pedro, Yoco Loco, Johnathon, Delise, Antonio, and all the other staff are the best I've ever had! Everyone is friendly, the activities are always fun! The resort is beautiful and the water is perfect in the pools and on the beach. I will make sure to come back as soon as I can!

1Thank Nick B
Reviewed 13 March 2017

We always have a great time when we visit Mazatlan, Mexico, the resorts and grounds are always beautiful and well manicured, the food is excellent and the resort staff is always outstanding. I would like to take this opportunity though to say that the Activities Department (Ana / Dalice / Nadia / Walter) of the Mayan Palace made our trip...

1Thank Charles A
Larimore, North Dakota
Reviewed 11 March 2017

From the time we arrived to the time we left the staff was very pleasant and helpful. I registered a guest through RCI because he arrived 4hrs prior and was able exchange our suite for 2 single rooms overlooking the pool and ocean view. The resort exchanged booked suite without any additional costs. I would say that Ana and Rafael...

1Thank Brad S

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  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Paid Wifi
  • Paid Internet
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more   less 

Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Reservation Options:
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Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan
Hotel Style:
#2 Luxury Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Mazatlan staff and other travellers.
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Questions? Get answers from Mayan Palace Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seaview is the best”
JohnSushelnitsky, 23 Apr 2017 | Read review
“Higher flloors are better for the view. I am staying at level four. I think 6 or up is better.”
MrRu, 23 Apr 2017 | Read review
“Don't stay in the adjoining Sea Garden hotel, its old and it shows. Although I preferred the ocean side , both were nice.”
KFord62, 28 Mar 2017 | Read review
“Rooms in The Sea Garden building may be older but the pool and ocean views and proximity to everything at the resort made it a good option.”
  • Dining table with 4 chairs, living room and balcony beyond.
  • looking Southwest from our room 2906.
  • Small Kitchenette in room 2906.
  • Sun setting from room 2906.
  • Pool, Pool Bar and ocean from room 2906.
  • room with a view, King bed, TV, dresser and safe..
  • View of the pool at night from room 2906
  • Tile wasn't amazing but the shower was pretty good.
JonMerrick, 26 Mar 2017 | Read review
“I would suggest the higher floors for a great view of the ocean or mountains.”
charlesaL6727RU, 13 Mar 2017 | Read review
5 of 5