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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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    Best prices for your stay
    1/10/2017 2/10/2017
    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
    El Cid Marina Beach Hotel
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    #1 of 79 hotels in Mazatlan
     
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    Pueblo Bonito Emerald Bay
    2,999 reviews
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    Ocean Breeze Hotel
    17 reviews
    #40 of 79 hotels in Mazatlan
     
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (23 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    El Cid Marina Beach Hotel
    2,322 reviews
    #1 of 79 hotels in Mazatlan
     
    Sea Garden Mazatlan
    466 reviews
    #12 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    2,999 reviews
    #2 of 79 hotels in Mazatlan
     
    Ocean Breeze Hotel
    17 reviews
    #40 of 79 hotels in Mazatlan
     
    Write a Review
    Reviews (475)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 193 reviews

    Reviewed 3 weeks ago

    The staff was rude! The Management staff was so use to complaints they didn't care anymore! There was only one elevator, that didn't work, stopped on every floor going up and down, the staff took the same elevator instead of the staff elevator . The...More

    Thank ireland6366123
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 2 weeks ago

    Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We deeply regret the inconveniences experienced in our resort. We generally receive very favorable comments about all our staff and the service they provide; unfortunately, in...More

    Reviewed 4 weeks ago

    Emerald bay has become our real favorite, but we continue visiting here and enjoying ourselves every year.every good thing we have ever said remains true and we are lifetime pueblo bonito lovers for sure.

    1  Thank 513mitchellp
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 1 week ago

    We are happy to know that you enjoy your stay with us every year. We will gladly await to see you on your next visit. Best regards, Mayan Palace Mazatlan Management

    Reviewed 29 July 2017 via mobile

    Family visits this hotel almost once every year. Staff has always been very friendly and on top of everything, specially this summer, thanks to Gisselle and all the crew that made our vacation funnier than ever 👍👍. As many comments I've read said, this hotel...More

    Thank Carlos C
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 14 August 2017

    We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are always happy to learn our guests have a fantastic time with us! Thank you for your kind comment about the staff and the...More

    Reviewed 9 July 2017 via mobile

    Family and I stayed there for a week on summer vacation. I can say that the room is one of the worst I have stayed at (talking about the sea garden building, cant say about the others). Its very old, the shower door didnt work,...More

    Thank pancho t
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 19 July 2017

    Estimado Huésped: Thank you for taking the time to provide us your feedback about your recent stay with us. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to...More

    Reviewed 5 July 2017

    Great service, views, food, staff and fun activities. Family-friendly hotel with lots of things to do and nice people. Look for Walter, he is part of the joy squad, he is very fun and the pool activities with him are very entertaining.More

    Thank Rocio C
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 15 July 2017

    Thank you for visiting Mayan Palace Mazatlan and sharing your review. We are thrilled to see how much you enjoyed your experience with us. We will pass along your comments to Walter will be extremely happy with your feedback. Comments like yours inspire us to...More

    El Cid Marina Beach Hotel
    2,322 reviews
    #1 of 79 hotels in Mazatlan
     
    Sea Garden Mazatlan
    466 reviews
    #12 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    2,999 reviews
    #2 of 79 hotels in Mazatlan
     
    Ocean Breeze Hotel
    17 reviews
    #40 of 79 hotels in Mazatlan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Reservation Options
    • TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
    Dining (14)
    Hotel & Grounds (152)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    El Cid Marina Beach Hotel
    2,322 reviews
    2.54 km away
     
    Ocean Breeze Hotel
    17 reviews
    .05 km away
     
    Pueblo Bonito Emerald Bay
    2,999 reviews
    2.64 km away
     
    Sea Garden Mazatlan
    466 reviews
    .07 km away
     
    Nearby Restaurants
    La Palapa
    57 reviews
    1.60 km away
    Tacos Escorpio by Henry
    63 reviews
    .70 km away
    Raggio Cucina Casual
    125 reviews
    .20 km away
    Restaurante Real Centenario
    20 reviews
    .20 km away
    Nearby Attractions
    Deer Island (Isla de Venados)
    256 reviews
    3.90 km away
    El Cid El Moro Beach
    260 reviews
    4.27 km away
    Mazagua
    92 reviews
    .27 km away
    Bula
    20 reviews
    2.94 km away
    Ask a question
    Questions & Answers
    Fancy2026
    11 August 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Gailblake
    30 May 2017|
    AnswerShow all 6 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Walt P
    6 April 2017|
    AnswerShow all 6 answers
    Response from RobertBParker | Reviewed this property |
    30 minutes by Uber.
    1
    Vote
    Room Tips
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
    "seaview is the best"
    Read review
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