We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Riu Emerald Bay

05/06/2017 06/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Hotel Riu Emerald Bay
Hotel Riu Emerald Bay
Panoramas (80)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,108 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Riu Emerald Bay
See the most recent reviews
Showing 2,229: English reviews
Richmond, Canada
Reviewed 3 weeks ago

We arrived on April 14 as a family of 6 (2 adults, 1 adult child and 3 children) having 3 rooms. Check-in was easy and quick. Two rooms were side by side on the 6th floor, one a family room and one an oceanview room. The 3rd room was on the 5th floor. Rooms worked out great and having side...

 Report
Helpful?
2Thank Tannis T
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. On the one hand, we are pleased to read that you were satisfied with the food served at our restaurants and the cleanliness of the facilities. Thank you very much also for your positive comments about the beauty of our beach and our staff....

Langley City, Canada
Reviewed 3 weeks ago

I have ever stayed at a Riu before. I have been to mexico 9 times and must say that I will never stay at a Riu again. I have stayed at big spread out resorts which seemed to be better managed. I arrived on April 7 and check in was somewhat confusing. The food was okay, nothing great that is...

 Report
Helpful?
2Thank ramona1963
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for sharing your experience with us. As a global brand, we strive to maintain consistent levels of quality in all our hotels. We are glad to hear that our maid service and our Barbecue at the beach was to your satisfaction. On the other...

Napanee, Canada
Reviewed 3 weeks ago

We stayed at the Riu April 11-19, 2017 We had a great experience, from the friendly staff to the good food and entertainment. True, this is not a 5 star resort but a strong 4. We did not have any issues with waits for the elevators longer then 5 minutes, never an issue an any meal time with lines. I...

 Report
Helpful?
1Thank tisdale2017
Kitchener, Canada
Reviewed 3 weeks ago via mobile

We enjoyed our stay however it fall short in a few areas and doesn't deserve a 5 star rating. The Italian and Asia restaurants are just small buffet style restaurants not a la carte. The main buffet for breakfast and dinner was very good with a large variety. The lunch buffet was disappointing, with the same selection everyday. The snack...

 Report
Helpful?
1Thank Coffeequeenee
Vancouver, Canada
Reviewed 3 weeks ago

My boyfriend and I traveled here February 18th to 24th. Pros: It is a beautiful resort, very clean and comfortable. Every room has an ocean view as all the rooms are at the front of the hotel so don't spend extra money to upgrade. We were on the 7th floor and it was perfect. There is free Wi-Fi in the...

 Report
Helpful?
3Thank Saranicole04
Kitchener, ON
Reviewed 3 weeks ago

We vacationed from April 11-18th and had the most fabulous time! This was our fourth week over three stays at Riu Emerald Bay and it won't be the last time vacationing here. Over the four weeks we haven't experienced a drop of rain...the weather is amazing!!! The days are hot and the evenings are cool (may want a small sweater...

 Report
Helpful?
1Thank LovetheSun72
Whitby
Reviewed 4 weeks ago

This was the most disappointing resort I've every been to. If we didn't tip we didn't get good service. Kids ran wild in the buffet dining room with little to no parental supervision. We won't return.

 Report
Helpful?
5Thank Princess_Suite
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We were surprised to read your comments about the service and would like to clarify that tipping is completely optional and the quality of our service does not depend on it. We will send your comments to management in case our standards...

Edmonton, Canada
Reviewed 4 weeks ago

February 17-24 First off, I must apologize for not writing a review sooner. Room - We upgraded to a honeymoon suite. For only $80 more for the week, we got floor 18, spectacular view of the grounds and ocean. It was totally worth it as you got a higher room, bigger room (king bed) and double balcony. Always clean and...

 Report
Helpful?
Thank Flamesgirl
Sherwood Park, Canada
Reviewed 4 weeks ago

Wonderful resort. Not a 5 star but a solid 4-4.5 start! Clean, comfortable rooms, wonderful staff, lots of food options. Sunwing check-in and check-out was quick and seamless. Excellent all around. Quick direct flight which got us to resort before noon and home mid-afternoon. Can't go wrong with short, direct flights. Family oriented resort - a variety of people ......

 Report
Helpful?
1Thank Tanya N
Kitchener
Reviewed 4 weeks ago

This is our 2nd trip back to the Riu Emerald Bay from April 11th to April 18th, we weren't disppointed! The service was excellent! The staff is amazing! All they do is clean clean clean day & night. The rooms were big and all have a view of the ocean, so don't pay for an upgrade. There are 3 pools...

 Report
Helpful?
1Thank ThebeeKitchener

3,418 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3022)
Viewed
Hotel & Grounds (690)
Viewed
Room/Suite (295)
Viewed
View from Room (275)
Viewed
Pool/Beach Area (529)
Viewed
Dining (197)
Viewed
Bathroom (23)
Viewed
Family/Play Areas (34)
Viewed
Business Centre/Function Rooms (10)
Viewed
0:48
Videos (10)
Viewed
Other (959)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adult Pool (23)
Viewed
Amenities (67)
Viewed
Beach (27)
Viewed
Double Room (30)
Viewed
Pool 1 (50)
Viewed
Pool 2 (31)
Viewed
Dining (75)
Viewed
The Hotel (17)
Viewed
Whirlpool Bath Suite (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (7)
Viewed
Dining (6)
Viewed
Room/Suite (2)
Viewed
Other (10)
05/06/2017 06/06/2017
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
1.4 km away
Pueblo Bonito Emerald Bay
7.6 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#5 of 79 in Mazatlan
1,743 reviews
6.4 km away
The Inn at Mazatlan
The Inn at Mazatlan
#9 of 79 in Mazatlan
655 reviews
Show Prices
Show Prices
Show Prices
4.6 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 79 in Mazatlan
1,490 reviews
6.0 km away
El Cid El Moro Beach Hotel
5.0 km away
Oceano Palace
Oceano Palace
#49 of 79 in Mazatlan
892 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Breakfast included
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €121 - €243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Hotwire, Travelocity, RIU Hotels and Resorts, BookIt.com, HotelsforEveryone, Priceline, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
301 questions
Ask a question

See all questions (301)

Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise from the pool and outside at night echoed up to 12th floor. Maybe higher would be better.”
jessican905, 17 May 2017 | Read review
“all rms are ocean view”
M7little, 17 May 2017 | Read review
“don't be afraid to take the stairs if on a lower floor”
suomu1, 7 May 2017 | Read review
“There all the same, oceanview”
TOMAN2, 2 May 2017 | Read review
“All room are ocean view if you have a corner room you get a dbl balcony”
355sheriw, 2 May 2017 | Read review
5 of 5
No availability for your dates from these sites
Hotels.com
* /night
View Deal
Travelocity
Priceline
Hotwire.com
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates