We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Emerald Bay

08/06/2017 09/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 10 more sites!
Hotel Riu Emerald Bay
Panoramas (80)
View Map
Add a photo
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,107 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Riu Emerald Bay
See the most recent reviews
Vancouver, Canada
Reviewed 20 December 2013

This hotel was outstanding. We stayed 7 nights on a Sunwing Vacation (love Sunwing--they are so organized) and were very impressed. The guide on the bus was informative and helpful (although I wish they wouldn't speak so fast--most of them have English as a second language, so their accent is difficult to understand). Check in was easy and quick. The...

 Report
Helpful?
7Thank julsmavis
Sarnia, Canada
Reviewed 20 December 2013

Just returned from a week's vacation -- Dec 10th to 17th. I agree, I just don't get the negative comments on this place. It was beautiful. We travel a lot and this is by far one of the nicest resorts we have stayed in. Stayed at the Riu in Aruba and Puerto Plata - no comparison. This is the best...

 Report
Helpful?
5Thank Jim B
Vancouver, Canada
Reviewed 19 December 2013 via mobile

Please believe all the negative comments! If you expect a 5 star resort you'll set yourself for disappointment big time. Very crowded in Dec. Nothing luxury ... more like a hang out place on the weekends for Mexican families. Drinks are made with cheap run down alcohol. Entertainment at night sucks. Don't even bother with the Mexican restaurant. Worst Mexican...

 Report
Helpful?
3Thank Nikcheh
Ontario
Reviewed 18 December 2013

Amazing Family Trip - Family of Five - Full Trip Review Just returned from 7 Nights trip Dec. 10-17 with family. It was awesome. I am so glad we disregarded the negative reviews. Not sure what planet those people are from or expect but suspect they would never be happy no matter where they went. Most noticeable mention is this...

 Report
Helpful?
16Thank J L
Meaford
Reviewed 18 December 2013

7 days stay with friends and one child...awesome check in (fast and easy peasy). Our room- magnificent view from our oceanview room...seriously folks..we kept our slider doors open ALL the time..you can hear the ocean all night..it's just beautiful! We found our bed to be more than comfy (king)..Im not sure what the complaints are, but I can tell ya...

 Report
Helpful?
4Thank crooksbums
Osoyoos, Canada
Reviewed 17 December 2013

Just returned from 7 nights stay at this property courtesy of Sunwings and our FlightCenter agent. Riu did not disappoint at all! Great food, exceptional service and nice touch of bottle champagne on my wife's birthday in the room! The check-in is organized in truly professional way. We were in our room in less than 15 minutes of arrival. I...

 Report
Helpful?
4Thank ipavlina66
Edmonton, Canada
Reviewed 15 December 2013

Just returned from a wonderful 8 day stay at the Riu Emerald Bay. I was confused with some the negativity towards this resort as I found everything surprisingly good. Here are my good points 1) food was WAY better than I though. The potato wedges are some of the best I've ever had and the prime rib was absolutely amazing....

 Report
Helpful?
6Thank Keith M
Edmonton
Reviewed 15 December 2013

This Riu is a big hotel doing a very good job of providing near 5 star accommodations but they've gone at it in a "factory" mindset, I assume to keep their costs low. Here's my opinions: Best Check-in! Yes, check-in. They devised a plan to give everyone a bracelet while seated on the bus. Then we went into an open...

 Report
Helpful?
2Thank Vdberg
edmonton
Reviewed 14 December 2013

We just on Dec 13/13 We flew with Sunwing and stayed for a week at the Emerald Bay. Everything was top noch.We have stayed at many 5 star resorts before, but was as close as you can get without spending a small fortune. The food was very good, the staff friendly, rooms and resort spotless. I am not sure what...

 Report
Helpful?
4Thank garry501
Ottawa, Canada
Reviewed 13 December 2013 via mobile

Riu is the most extravagant and beautiful hotel resort I have ever been to. The people are friendly, food is great, night life is fun and the pools are big. The view from our hotel room was breathtaking. It was a struggle to get a pool chair if we didn't claim them in the morning. But the beach was a...

 Report
Helpful?
4Thank Jeff G

3,418 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3022)
Viewed
Hotel & Grounds (690)
Viewed
Room/Suite (295)
Viewed
View from Room (275)
Viewed
Pool/Beach Area (529)
Viewed
Dining (197)
Viewed
Bathroom (23)
Viewed
Family/Play Areas (34)
Viewed
Business Centre/Function Rooms (10)
Viewed
0:48
Videos (10)
Viewed
Other (959)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adult Pool (23)
Viewed
Amenities (67)
Viewed
Beach (27)
Viewed
Double Room (30)
Viewed
Pool 1 (50)
Viewed
Pool 2 (31)
Viewed
Dining (75)
Viewed
The Hotel (17)
Viewed
Whirlpool Bath Suite (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (7)
Viewed
Dining (6)
Viewed
Room/Suite (2)
Viewed
Other (10)
08/06/2017 09/06/2017
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
1.4 km away
Pueblo Bonito Emerald Bay
7.6 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#5 of 81 in Mazatlan
1,743 reviews
6.4 km away
The Inn at Mazatlan
The Inn at Mazatlan
#9 of 81 in Mazatlan
655 reviews
Show Prices
Show Prices
Show Prices
4.6 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 81 in Mazatlan
1,490 reviews
6.0 km away
El Cid El Moro Beach Hotel
5.0 km away
Oceano Palace
Oceano Palace
#51 of 81 in Mazatlan
890 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Breakfast included
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €122 - €241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, RIU Hotels and Resorts, Travelocity, Hotwire, BookIt.com, Hotels.com, HotelsforEveryone, Cancelon, Priceline, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
301 questions
Ask a question

See all questions (301)

Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise from the pool and outside at night echoed up to 12th floor. Maybe higher would be better.”
jessican905, 17 May 2017 | Read review
“all rms are ocean view”
M7little, 17 May 2017 | Read review
“don't be afraid to take the stairs if on a lower floor”
suomu1, 7 May 2017 | Read review
“There all the same, oceanview”
TOMAN2, 2 May 2017 | Read review
“All room are ocean view if you have a corner room you get a dbl balcony”
355sheriw, 2 May 2017 | Read review
5 of 5
No availability for your dates from these sites
Riu.com
* /night
View Deal
Travelocity
Bookit.com
Hotels.com
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates