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Hotel Riu Emerald Bay

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Traveller (3571)
Pool & Beach (812)
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Overview
Hotel website
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Restaurant
Suites
3.5 Star accommodation
Additional information
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Offers from Hotel Riu Emerald Bay
Special Offer: Receive 500 free points
Hotel deals
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Reviews (3,578)
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11 - 15 of 2,503 reviews
Reviewed 6 June 2018

This is a very nice hotel. We were greeted with fruit drinks. :) We stayed 5 nights. We got a room with the loft (master suite upstairs). The room was a little dirty like it hadn't been dusted recently when we arrived, but was dusted...More

3  Thank Alice J
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 11 June 2018

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. Since our main priority is to make our customers feel comfortable, we are sorry to learn that you were not satisfied with the room you were...More

Reviewed 27 May 2018 via mobile

The hotel is old and has many details on its construction that has not been taken care of. The pool and beach area are not bad. But the kind of people that do tourism at this facility is really awful. Not nice and well educated....More

5  Thank jegutierrez
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 31 May 2018

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We...More

Reviewed 16 May 2018

RIU Emerald Bay is a great hotel. AI pricing, visiting from Canada for a week, was very good value. Had a room on the 10th. floor, with a beautiful ocean view. West coast beautiful sunsets. The hotel was great. People cleaning everywhere, all the time....More

6  Thank nic6318
Reviewed 15 May 2018

My girlfriend and I returned to RIU Emerald Bay after a few years of checking out Puerto Vallarta. Glad we returned, had a wonderful 2 week stay with sun everyday and temperatures of a consistent 28C. Beach is gorgeous but water is the Pacific and...More

2  Thank douglas014
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 21 May 2018

Dear guest, Thank you for your loyalty to RIU Hotels & Resorts and for sharing your experience with us. As a global brand, we strive to maintain consistent levels of quality in all our hotels. It means a lot to us to hear that you...More

Reviewed 29 April 2018

Our third trip to Mazatan and the RIU Emerald Bay; this was a group trip with 4 other couples. Our room was on the 5th floor. First, the positives... the restaurant, pool and bar staff were Excellent always cheerful and helpful. The food in the...More

5  Thank Barry C
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 2 May 2018

Dear guest, Thank you very much for choosing our hotel a third time for your vacations and for taking the time to share your experience with us. As part of our service, the security of our guests is our main priority and we make a...More

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About
Description
The 24h All Inclusive Hotel Riu Emerald Bay opens all year round and is located on the beautiful Playa Las Brujas beach close to the Mexican town of Mazatlán. The RIU Classic Hotels offer comfortable rooms and ...More excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to General Rafael Buelna International Airport Mazatlan MZT (32 km) and Marina El Cid (10 km) and invites you to explore the area. The hotel has 716 comfortably furnished rooms and offers many amenities. Relax in our Renova Spa or get in shape at the gym. 3 outdoor pools, 1 children's pool. RiuLand Kids Club (age 4-7 & 8-12 years) for the youngest guests and for adults, day and evening entertainment. For lovers of gastronomy, we offer a live cooking station at our main restaurant, Asian, Mexican, Italian specialty restaurants, 5 bars. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Restaurant
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
Room Service
Breakfast included
Free High Speed Internet (WiFi)
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
On the Beach
Room types
Suites, Family Rooms
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
On the Beach
Room types
Suites, Family Rooms
Number of rooms
716
Price range
US$135 - US$314 (Based on Average Rates for a Standard Room)
Also Known As
Riu Emerald Bay Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
On the Beach
Room types
Suites, Family Rooms
Number of rooms
716
Price range
US$135 - US$314 (Based on Average Rates for a Standard Room)
Also Known As
Riu Emerald Bay Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Photos
Traveller (3,571)
Pool & Beach (812)
Room & Suite (780)
Dining (281)
Amenities (69)
Family and Play Areas (46)
Business Centre & Event Rooms (11)
Nearby
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Questions & Answers
Ask a question
Doris C
13 September 2018|
AnswerShow all 5 answers
Response from jegutierrez | Reviewed this property |
Yes, all rooms have a super nice view. they are large rooms with a terrace. The food is not high level but just acceptable. The restaurants are all bufette type. And, Yes, there are many nice view places to have a nice... More
1
Vote
bigedd47
7 September 2018|
Answer
Response from JoLeen2 | Reviewed this property |
There is more than one pool.. some say heated , some say they are Not.. depends on the time of year. All seemed cold in Jan, except for Adult only,swim up bar pool,
1
Vote
Nathan W
7 September 2018|
AnswerShow all 3 answers
Response from JoLeen2 | Reviewed this property |
As far as Feb. Yes.
1
Vote
Room Tips
"All rooms are Ocean view, especially from the 4th floor up."
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"We were on the 5th floor. Nice ocean view & sunset."
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"Request a higher floor, views are incredible."
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"All rooms face the ocean and all have great views!!!"
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