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Hotel Riu Emerald Bay

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2,802 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 1,975: English reviews
Edmonton
Reviewed 2 weeks ago

We returned a year after our initial visit with my son and my newly retired father. The rooms appeared to be slightly more rundown in appearance with evidence of poorly done repairs on the floors and in the bathrooms. The sports bar was still fabulous. I've always taken reviews saying "locals receive better service" with a grain of salt. In...

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4Thank EdmontonChicks
Red Deer
Reviewed 2 weeks ago

I went on vacation the past January to the RIU and found it to be a great vacation spot. The pools, food and drinks were outstanding. I found the location to be excellent - far enough away from the city centre yet accessible by cab or bus. There is a great little coffee shop and restaurant just up the beach....

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6Thank Janice A
Reviewed 3 weeks ago via mobile

My wife and I stayed there and absolutely loved it... staff were amazing rooms very clean and all ocean view..food was incredible..pool was very busy but met alot of people which is what it is all about..go back on a heartbeat

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8Thank Brock D
Dana Point, California
Reviewed 4 weeks ago via mobile

This hotel is located in a beautiful location. As reviewed below all rooms have stunning ocean views. The staff was very friendly and accommodating. The negatives, however, outweigh the good points. This resort was extremely packed. It appears to be a local resort. If you are looking for a relaxing and somewhat tranquil vacation this is not the place to...

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6Thank csuess
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you very much for choosing our resort for your trip to Mazatlán. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We would like to apologise that you had the impression that there were too many guests at our hotel. We can assure you that...

Prince George, Canada
Reviewed 4 weeks ago

The RIU Emerald Bay is beautiful, but we didn't have a chance to enjoy it. Negligence on behalf of the operation resulted in a serious injury, and my husband spent time in the hospital, and the rest of our stay recovering in bed. Management avoided us until the last day of our stay--seemingly to absolve themselves of legal liability. (Staff...

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7Thank Princesenior
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Firstly we regret the described inconveniences. Please rest assured that RIU Hotels & Resorts greatly cares about the safety and well being of our clients. We understand your concerns and we hope that you have completely recovered. We apologize that you did not feel adequately attended by our hotel management. They tried to do their best under the...

kelowna
Reviewed 1 November 2016

We have been for 2 weeks.Always entertainment by pool and in the evening .Pools warm.Very good food in buffet and a la carte. Staff very polite . Beautiful lobby.All rooms ocean view.Always blue sky!!!! Awesome supper/party on the beach once a week.Life music big bonus. No swimming in the ocean, far away from town=== but we will come back!!!!

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6Thank kowalskiKelowna
Reviewed 26 October 2016

Riu Class yet somehow in the end a little bit disappointing First the good: • Beautiful lobby with efficient check in and check out times. The staff very friendly too. • The restaurants had a lot of diverse food for all tastes and the bars were also very efficient in serving drinks fast. • The room was also pretty good,...

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5Thank Sibarita66
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for taking the time to share your experience with us. We appreciate your positive comments regarding the check in process, the hard work of our staff, the pool facilities and the room. On the other hand, we regret to read that the behaviour of...

Reviewed 26 October 2016

We were a group of 13 people (6 adults and 7 Kids). The hotel got us rooms side by side which was awesome. They all had an ocean view and were fresh, well kept and clean The property is pretty big and although they offer maps it was a bit tricky to navigate the first couple days, after we knew...

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2Thank Amy L
Winkler, Canada
Reviewed 19 October 2016

Ill start from the top, Check in was a breeze, rooms were nice and clean. Service was terrific everywhere. The waiters and bartenders do such a fantastic job. The pool area is very nice they have music playing all day which was a bonus for us. The food was good, we really liked the Mexican restaurant. The place is still...

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7Thank Martha K
Salt Lake City, Utah
Reviewed 19 October 2016

I went with my mom and sister to celebrate all of us being old. There seemed to be at least 95% Mexicans and the other 5% from USA or Canada, which was fantastic (really felt like I was away from home, and I'm in Mexico after all). I was prepared for a long wait at the elevator, but it wasn't...

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3Thank miciamso

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: €120 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
212 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great and oceanview, honeymoon suites have large balconies !!!!”
 of 5 bubbles kenandj0ylenem, 5 Dec 2016 | Read review
“See how much the upgrade is for the jacuzzi suite is - you won't regret it.”
 of 5 bubbles 64traveller9876, 4 Dec 2016 | Read review
“Believe all rooms faced the ocean”
 of 5 bubbles holidaysR2short, 2 Dec 2016 | Read review
“Stay on lower floors to avoid using elevators.”
 of 5 bubbles Funinthesunforme, 30 Nov 2016 | Read review
“Get a lower room to avoid elevator”
 of 5 bubbles rlburk47, 27 Nov 2016 | Read review
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