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The Grand Mayan Acapulco

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#2 of 179 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,816 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Acapulco
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Showing 1,519: English reviews
Reviewed 4 weeks ago via mobile

The resort was beautiful and we felt safe all the time we were there. We did have many issues with our room and even had to repack all of our things to change rooms. We filled out an incident report & turned it in with management ignoring or attempts to talk with them. All pool, beach, and restaurant staff were...

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Helpful?
1Thank Tammi H
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan . We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you found our property to be beautiful. Rest assured that your feedback...

Montgomery, Texas
Reviewed 4 weeks ago via mobile

Grand Mayan is our Acapulco resort we visit every other year since 2006. We love it. It is a smaller resort so therefore easy to walk around it. Love the Lazy River, could just float around all day. The new Market place and Boutique is a great addition. Entertainment every night. Staff speaks very little English so you get to...

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1Thank Stinalr
Iowa
Reviewed 5 weeks ago

If you get a chance to stay at the Grand Mayan in Acapulco, do so! It is a very nice resort, you won't be disappointed. The rooms are spacious, we had 2 couples and each had our own bedrooms and bathrooms and just shared the living room and kitchen. The food at the resort is great quality and value, we...

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Thank pamstahl
Reviewed 3 January 2017 via mobile

Just came back Dec 19 from a 7 day stay . The resort was amazing , Everything was absolutely clean , spotless and also the service was great . The staff was always very welcoming and pleasant. Definitely will come back here again .

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5Thank Kitxia B
Albuquerque, New Mexico
Reviewed 28 December 2016

After learning that millions of tiny grains of sand are bombarded with harsh, solar rays we sacrificed our bodies to protect the little ones from further harm. Air was 76-89° and ocean must've been about 85° in December. The hotel is fabulous and the staff was tremendously helpful and responsive. Supermarket just minutes away for food and beverages. The blender...

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6Thank lapchat
Charlotte, North Carolina
Reviewed 27 December 2016

great rooms, however make sure your do not disturb sign is on if you dont want to be bothered. we had maids walk in on our naps several times during the day. clean , full kitchens, had items to cook with however we ate out and had room service besides cereal. showers were big and nice! hair dryers and clothing...

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4Thank investsmart86
Los Angeles, California
Reviewed 19 December 2016

Just returned last week from a most relaxing and wonderful week stay at this hotel. My room was spacious, clean, so comfortable..a dipping pool on the balcony, how can that be beat, and a large lounging tub in the bedroom..just lovely. I also have to give a shout out to the Rio Lento, ( Lazy River), which I fell in...

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4Thank Debratrou B
Reviewed 11 December 2016 via mobile

The resort is gorgeous!! Very clean and comfortable. It felt very safe with lots of security. The spa is amazing. Lots of options for food and drinks. The prices of everything seemed good to me, but I live in Boston, which is very expensive. Lots of vendors on the beach, but the pool area is a great alternative with a...

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5Thank Valerie W
Tampa, Florida
Reviewed 6 December 2016

Having stayed at Grand Mayan in Riviera, I know how Vidanta properties can be and unfortunately this one doesn't meet the standards. First I'll start off by stating that we stayed from 11/18-23/16 in a 2bd/2bath at the Grand. Our A/C in our room and as was throughout most of the Grand building was non functional the ENTIRE week. This...

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4Thank JTrav72
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We regret that your stay at The Grand Mayan was different from what you had expected. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order to provide you...

Cincinnati, Ohio
Reviewed 3 December 2016

Had a great time during our stay at the Grand Mayan. Vidanta properties are amazing, well kept, food good, pools plentiful, drinks reasonable , special thanks to the staff for a great time. Hired Sebastian to pick us up at airport and went without a hitch even though plane was delayed. Highly recommend his city tour and dinner on the...

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4Thank maryann h

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €196 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan Acapulco 4.5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
132 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room we had faced the golf course but it also had shaded balcony. Rooms facing the ocean have sunshine in the afternoon.”
 of 5 bubbles kansastraveller2021, 4 Feb 2017 | Read review
“Request the ocean view as its so beautiful!”
 of 5 bubbles jessicaboulley, 4 Feb 2017 | Read review
“We stayed on the 9th floor and faced the golf course. All the views are good.”
 of 5 bubbles pamstahl, 16 Jan 2017 | Read review
“rooms face the beach or a golf course--you choose”
 of 5 bubbles lapchat, 28 Dec 2016 | Read review
“all the rooms seem to be nice some dont have beach view, ours had jungle type view and was still gorgeous!”
 of 5 bubbles investsmart86, 27 Dec 2016 | Read review
5 of 5