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Crowne Plaza Acapulco

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Crowne Plaza Acapulco
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905 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Toronto, Canada
Reviewed 8 September 2016

We stayed for 1 week at this all inclusive. The room was clean and large. The a la carte restaurant was nice and the 1 night buffet out in the front of the hotel was tasty and had a wonderful view of the street and mountains. The regular buffet was not very good. There are no couches in the lobby...

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Helpful?
Thank Tripster1964
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Tripster1964, Thank you for your feedback and for choosing to stay with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am happy to read that you liked out clean room, a la carte restaurant and awesome view. I am sorry you were not...

Arnhem, The Netherlands
Reviewed 5 September 2016

Great location, right by the beach. Very friendly and help-full staff, big rooms with very comfortable beds, all rooms have ocean views. The Hotel is 'past' it's former glory but still in a very good condition, you can not get better value for you money!

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Helpful?
Thank Amanda L
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director

Reviewed 26 August 2016 via mobile

We arrived to Acapulco around noon and we had a reservation at the Playa Suites next door but they treated us so badly at check in that I left the hotel and took my family to the Crowne Plaza where they treated us the way we deserve... Nothing more, nothing less... Check in was quick and practical, since we were...

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Helpful?
Thank Rogelio M
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a...

Los Angeles, California
Reviewed 17 August 2016 via mobile

I truly liked this hotel. At first I was skeptical but once we saw our room view. I was convinced ! The room was super clean. Osiris did a great job in keeping it impeccable. We were up on the 22nd floor. Timoteo our server at the restaurant was also excellent with his service. The beach view as we had...

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Helpful?
Thank Magdalena1231
Crowne Plaza A, Front Office Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Rest assure that we will share your compliments with Osiris, Timoteo and Orlando. We will be happy to host you again...

Reviewed 16 August 2016 via mobile

This is not my first time stay at the crowd plaza Love this company they go beyond to make sure you are good costumer service is great The hotel is beautiful I was in the 28 floor amazing view walking distance to anything you want so many stores the grand plaza is walking distance the breakfast is very delicious Love...

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Helpful?
Thank judy1800
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to hear that you enjoyed the Hotel room view and walk through the city to enjoy the stores and attractions. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director.

Reviewed 1 July 2016

Upon check inn they had a problem with our room and the number of guests per room even though I booked a junior suite and only had 2 adults and 2 kids. After check-inn we found the pull out couch to be very dirty and probably never even cleaned since a full tube of toothpaste and pumpkin seeds on the...

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Helpful?
1Thank Romeoville60446
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We are very sorry to hear the situation you went through with the room assigned upon your check-in. Such service omission was not an appropriate action from our housekeeping and front desk personnel. Proper action has been taken to avoid this occur again. We will appreciate you can provide a contact number or e-mail to get in touch with you...

Reviewed 9 June 2016

for the price its good. very good location nice room looking over the ocean live entertainment on the weekends my only issue was the small bathroom, and only one restaurant, I did not care to much about the room because I just used to sleep the Fitness center not good at all need to update all the equipment.

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Helpful?
Thank Alberto H
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate taking the time to express your comments. 3 out of 4 restaurants are in service during the week, thus the pool menu. We will take action soon in regards to the equipment of the fitness center. It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

Phoenix, Arizona
Reviewed 31 May 2016

I have been to Mexico many times and have stayed in places ranging from upscale beach-front hotels to scuba diving shacks. I am very familiar with the range of accommodations available in Mexico. I booked a week at the Crowne Plaza because I was visiting old friends in the city and did not want to impose on them for too...

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Helpful?
3Thank Cathryn C
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We are pleased to learn that you enjoyed the hotel so much and got familiar with the destination through the three very fun day trips you reserved, that’s the best way to...

Gatineau, Canada
Reviewed 25 May 2016

The week I was there its was wonderful, une semaine a ne pas oublier.The week I was there it was the festival of music trompette, drum dancing by the University of acapulco and school. magical Une semaine magique sans oublier le personnel. The personnel of the Hotel was worm and attentive at your demands, I salut Luca et rene they...

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Helpful?
Thank rrjad1
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director.

Berkshire, United Kingdom
Reviewed 30 April 2016

This was a lovely on the beach location with stunning views from the room. I stayed with my kids just after Easter weekend for 10 days. The room was clean, had comfy beds and ok bathroom but the shower in our room was quite weak, but I got by. The staff seemed friendly but we were room only so didnt...

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Helpful?
1Thank Nicky K
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Observer1, Thank you for taking the time to review our property. We regret that the overall condition of the hotel and suite were a letdown during your stay. Please know that this is not reflective of our daily high standards. We hope that you give us a chance to change your perception of our hotel. Sincerely, Dianne L Case...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €44 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#6 On the Beach Hotel in Acapulco
#6 Best Value Hotel in Acapulco
#10 Family Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Acapulco staff and other travellers.
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Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was excellent, i asked for a king size bed and we got it with an ocean view.”
 of 5 bubbles wishuwerehere2017, 15 Feb 2017 | Read review
“Uneven numbers get the sunset, even numbers get the sunrise”
 of 5 bubbles SoakUpTheSun6, 7 Feb 2017 | Read review
“There is a construction on the west side of the building, so if you need it quiet, chose the other side.”
  • View from room
 of 5 bubbles Marina1867, 2 Feb 2017 | Read review
“try to ask for top floors facing Bay !!”
 of 5 bubbles stevenv_11, 18 Nov 2016 | Read review
“if you like to sit outside on the balcony ask for a room in the opposite direction of the sun setting as it is extremely hot”
 of 5 bubbles Tripster1964, 8 Sep 2016 | Read review
5 of 5