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Mayan Palace Acapulco

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#7 of 179 Hotels in Acapulco
Certificate of Excellence
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Mayan Palace Acapulco
Mayan Palace Acapulco
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880 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Acapulco
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Showing 645: English reviews
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2016

we stayed at grand mayan but had access to mayan palace all the staff at grand mayan were amazing but a special thank you to jennfer,salvador,here,victor they kept us entertained our whole week the joy squad brings famiies together they involve our kids and parents to play activities together.also Eduardo from mondo restaurant in grand mayan was very nice and... More 

Helpful?
2 Thank Jaime Del R
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2016 via mobile

The Mayan Palace is a lovely resort with all the amenities in the new part of Acapulco. The staff were very attentive, very polite, very kind and very friendly. The place is geared for vacationing families and they know how to treat their guests very well. We contacted the resort prior to our arrival for help with a ride from... More 

Helpful?
9 Thank babakkusha
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2016

I loved everything about this vacation: the location, convenience, amenities, and the complimentary shuttle to Grand Mayan on the beach and Mayan Seaside. The food and variety of themed resturants were beyond compare. The staff was friendly, professional, and accommodating. Everyone on the staff greeted me and my guests with the right hand over the heart indicating "happiness." I would... More 

Helpful?
2 Thank Darthy J
Repentigny, QC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2016

It was enchanting, the décor, the food, the entertainment, the fireworks, the lanterns floating in the sky. Everything was magical. This was our second New Years Eve Celebration and will continue to attend.

Helpful?
2 Thank mimiRepentigny_QC
Merrick, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 May 2016 via mobile

I love to travel and I love Mexico... We've been to the Grand Mayan in Maya Riviera 2x and loved it. Totally loved it. Everything there is beautiful, the activities for kids is good, the food options in the resort are plenty and the on grounds deli/store is well stocked. The rooms are clean and up to date. And the... More 

Helpful?
3 Thank ggiordano03
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for taking the time to share your feedback following your recent visit to Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your feedback is very important to us. Rest assured that your opinion will be taken into consideration as creating ideal vacation... More 

huddersfield
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2016

Having a fantastic time, loving the hotel facilities, service and staff Staying at the Mayan palace but so easy to get to the beach at the Grand Mayan. Nothing is too much trouble, pools clean , plenty to do, food good. Easy to travel safely off the resort with a driver who will arrange trip s for you, we have... More 

Helpful?
1 Thank pat d
1 review
Reviewed 1 May 2016

This was the best trip my family and I have ever taken. We stayed for one week. The whole week we were always busy. We played BINGO, ping-pong and many games of pool. Victor Sanchez and Herme Velez made our vacation so much fun. The were a big help to our family and every morning we looked forward to going... More 

Helpful?
Thank Maya J
Huntsville, Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2016

The purchase of this review is to commend the courteous and professional services given by at the Mayan Palace Playa during our stay at the Mayan Palace, Acapulco from April 9 to April 16. Specifically, we woulf like to commend the following service personnel at the pool area: Edith Dandi, Andres and Juan Carlos. At the front desk all were... More 

Helpful?
2 Thank SpacemanHarry
Cochrane, Canada
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2016

This was a family trip (two couples). We stayed for 2 weeks. Enjoyed the fact that our rooms were adjoining. We had a view of the road and the campground which was right in front of the resort. Chose this resort because we didn't have to get an all inclusive plan, which always allows us to save money. Bought our... More 

Helpful?
1 Thank Natalie G
New York City, New York
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 April 2016

We used our timeshare to stay at the Mayan Palace GOLF Resort in April 2016, at the beginning of what they called the slow season. I should start by saying that we are not the typical American tourists: we prefer to eat off property and aren't looking for a week of luxury and pampering. The resort was beautiful - we... More 

Helpful?
3 Thank Susan M

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Mayan Palace Acapulco

Address: Avenida Del Palmar 1121 | Playa Diamante, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €196 - €359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#7 Luxury Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Acapulco staff and other travellers.
64 questions
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Questions? Get answers from Mayan Palace Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not choose the studio, it does not have a microwave or refrigerator”
 of 5 bubbles cnitab, 11 Nov 2016 | Read review
“The fixtures and furniture were outdated, but clean. The best room faces the pool.”
 of 5 bubbles darthyj, 26 May 2016 | Read review
“My family stayed in the 4th building it was a bit of a walk back to our room at night but it was worth it because it was so quite.”
 of 5 bubbles 248mayaj, 1 May 2016 | Read review
“This facility offers a room with front view of the pool and ocean or a room with a view of the lovely golf course.”
  • Night View of the Pool
  • The New Pool
 of 5 bubbles SpacemanHarry, 28 Apr 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles 572NatalieG, 25 Apr 2016 | Read review
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