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Hotel Casa Inn Acapulco

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Hotel Casa Inn Acapulco
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161 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Buenos Aires, Argentina
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 March 2016 via mobile

It's located right in the middle of everything. My friends and I would walk to go everywhere. The guards around the pools tend to be a bit rude though so try not to be offended. Wierd thing though is that the television in the room doesn't chime with you remote, you need to leave a deposit for it....well basically everything... More 

Helpful?
2 Thank Glen M
Casa Inn H, Director de Relaciones Públicas at Hotel Casa Inn Acapulco, responded to this review

Thank you for your comments and suggestions, Glen! We look forward to welcoming you back in the future. More 

Mexico City, Mexico
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 February 2016

I think the photographs are very old or something is wrong, because you think it is a nice hotel, but no, it is awful, the bathroon is dirty, the towels are rough, old and gray instead of white, they do not have iche machines, if you want the tv control you have to pay $100 for deposit, you have to... More 

Helpful?
3 Thank IRA_LELI98
Casa Inn H, Director de Relaciones Públicas at Hotel Casa Inn Acapulco, responded to this review

Hi, IRA_LELI98, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. More 

Travellers are raving about these Acapulco hotels

Southport, United Kingdom
Level Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
Reviewed 1 September 2015

Very disappointing stay at Casa Inn,rooms have not been improved since our last stay 5 years ago.Room did not have a phone that worked it was reported and could not be fixed so spent 4 days with nobody able to ring us.Reported it to reception but nothing was done about it,shan't return ever again.

Helpful?
5 Thank istanbulhero
Casa Inn H, Director de Relaciones con Clientes at Hotel Casa Inn Acapulco, responded to this review

Thanks for the feedback Istanbulhero, we´re sending all the details to the corresponding area, your opinion is very important to us, it´ll help us to improve our service and hotel. Best regards. More 

Vienna, Austria
Level Contributor
85 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 November 2013

So I am writing this review while I am still in the hotel and I would safely say that this hotel was my safe house from the next door One hotel (ONE is the name of the hotel, see my reviews for more information). I am happy to have checked in to Casa Inn because of the following reasons: +... More 

Helpful?
2 Thank vdexoto
Bengaluru, India
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 7 September 2013

The hotel is really a surprise package ... though its a budget hotel, but the amenities are far more above the expections of a budget hotel. Nice, clean and really spacious rooms with balconies. Good housekeeping. Staff friendly and helpful. Pool is nice but i think during the peak season it would be crowded keeping in mind the hotel size.... More 

Helpful?
9 Thank PDL31
London
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 28 April 2013

If you're looking for a place to sleep and not much more then you should definitely consider it. The hotel is a little worn, and there are downsides such as a no in-room safe and an internet service which may or may not work depending on where your room is, but it is clean, comfortable and the staff are very... More 

Helpful?
1 Thank MendozaUK
Providenciales
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 December 2012

Stayed here a week for Spring break and it was unforgettable. Met and made students and friends from all over the world. The hotel isn't short on activities. Very modern lobby and interior but pool area can use a revamp. The room was average however, very clean. The shower was my favorite part of the room- huge with clean white... More 

Helpful?
3 Thank Smunchez
Mexico City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 May 2012

The Hotel is great, the price is great, the staff speak english and are friendly, the rooms are really big, spacious and the kitchenette might come in handy, the tv has many channels, theres a nice pool, one block away from Walmart, restaurants, night life and the beach. theres a great sushi place right on the lobby. I enjoyed it... More 

Helpful?
2 Thank JoseRMexicoCity
Metepec, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 May 2012

I stayed there for 2 nights, the Hotel has a nice lobby, the rooms were clean but they are starting to look old, specially the furniture, the rooms have a nice partial view of the bay, pool is too small and kind of boring, it has many things nearby (WalMart, restaurants, banks, etc) the Hotel doesn't have direct access to... More 

Helpful?
2 Thank Alex_Norris
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2011

We stayed at this hotel in February, 2010. The room was okay, the beds were hard and the 'kitchenette' is really behind the door with a small counter with sink and two burners which take forever to get hot. The breakfast that was included was fine. It had a good assortment of food from eggs to cereal, toast, pastries, fruit... More 

Helpful?
3 Thank canadag

79 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Casa Inn Acapulco is located in the main Costera Miguel Aleman just 1 block from the beach in the beautiful Acapulco, Mexico. 328 Standard rooms and 2 Suites rated as a 4 Star Moderate, with private balcony, air conditioned, telephone with direct line, private bathroom, color T.V. and cable channels, closet, elevators, 24 hrs front desk service, restaurant, outdoor pool and parking space. ... more   less 

Additional Information about Hotel Casa Inn Acapulco

Address: Ave Costera Miguel Aleman No 2310, | Fracc. Costa Azul, Acapulco 39840, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €34 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Casa Inn Acapulco 3*
Number of rooms: 384
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Also Known As:
Hotel Casa Acapulco
Casa Inn Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Inn Acapulco staff and other travellers.
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Questions? Get answers from Hotel Casa Inn Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up and facing the ocean. (1611 is not bad)”
 of 5 bubbles vdexoto, 14 Nov 2013 | Read review
“Try to get the room facing the sea ... awesome view”
 of 5 bubbles PDL31, 7 Sep 2013 | Read review
“Ask if you can get a high floor, with a room on a corner - you have a balcony which wraps around the corner of the building and the views are pretty amazing - see my pics for the evidence!”
  • The view from a room with a corner balcony
  • Bathroom
  • Shower
  • Double Bedroom
 of 5 bubbles MendozaUK, 28 Apr 2013 | Read review
“Rooms facing the mountains. Priceless view at night when the city is lit up.”
 of 5 bubbles Smunchez, 17 Dec 2012 | Read review
“I think all the rooms have a partial view to the Acapulco Bay.”
 of 5 bubbles JoseRMexicoCity, 3 May 2012 | Read review
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