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Hotel Encanto

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Hotel Encanto
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256 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Distrito Federal
Reviewed 26 July 2016

Getting away from Mexico City for the weekend and ending up at the spa at this hotel seems just the right thing to do. If you stay in a in pool suite, you don't even have to leave the room. Quite, almost like an abbey, wonderful views of the Pacific Ocean

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1Thank luismartinl2016
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear luismartin2016; It is our pleasure to write you from Encanto Acapulco, thank you very much for your comments, we really appreciate and value all of them, we work everyday to improve each part of our service. We are delighted to know that you enjoyed your stay with us and the amazing view and our room Ocean Pool...

Los Angeles, California
Reviewed 20 June 2016

I don't have enough room to tell everything about how great this hotel experience was. They treat you like family and royalty at the same time. Everyone was diligent about making our experience perfect. Enrique, Elizabeth, Fany, Rodolfo and Louis, and the entire staff were excellent in every way. The restaurant was amazing. My favorite dinner the while trip was...

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2Thank ramled99
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear guest ramled99; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we are delighted to know that you enjoyed your stay with us and all the details that Encanto has to offer in each corner of the hotel, the amazing architecture and specially the incredible view to the...

Austin, Texas
Reviewed 13 June 2016

The Encanto Hotel sits high on a hill overlooking the bay and ocean. As one can see by the pictures of the hotel, it is a stark white modern minimalist structure. Even the rooms are white, with little, if any, relief. But the beauty happens when the sun screen is lifted and one enjoys an entire wall of glass and...

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1Thank Livin_in_Germany
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Living_in_Germany; Thank you for your comments, it is our pleasure to write you from Encanto Acapulco, we value them and appreciate them, we are delighted to know that you enjoyed your stay with us, and the beautifull view of the room, we are always trying to improve our service and quality, our apologize for the inconvenient with...

Mexico City, Mexico
Reviewed 10 June 2016

Excelente idea for a proposal! We had an amazing experience. The service and the view were priceless Special thanks for the sommelier Candido, which was very helpful with the timing for that special moment. Gotta visit!

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Thank apalmeros
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Apalmeros; It is our pleasure write you from Encanto Acapulco, thank you very much for your comments, we value and appreciate them. We are very delighted to know that you enjoyed your visit and the amazing view, we try to be improving all the time. We will be glad to receive you again in this your house...

Pottstown, Pennsylvania
Reviewed 5 June 2016

If you questioned yourself if you want to go to Acapulco , after staying at Encanto, there will be no doubt in your mind, this Hotel will put all fears away! It is simply awesome from the moment you arrive to you sadly leave. The Hotel staff is friendly, attentive, and at your call when needed! The Hotel property is...

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1Thank mikeruyak1
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Mikeruyak1; It is my pleasure to write you from Encanto Acapulco, thank you very much for your comments, we value them and appreciate so much, we will tell them to all our team, we are delighted to know that you have enjoyed every corner in this property, the amazing view from the rooms and from all the...

Glen Ellyn, Illinois
Reviewed 31 May 2016

Hotel was beautiful. Staff attentive and knowledgeable. Food delicious. View breathtaking. Wished I could have stayed longer!The work out room ( ok, I only went once) had a view of the bay-much better than home- the time flew by. Cab drivers were well spoken and very helpful. It was a place to return to again.

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Thank rivercity47
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear rivercity47; It is my pleasure greet you from Encanto Acapulco, thank you very much for all your comments, we value and appreciate them, we are glad to know that you have enjoyed your stay with us. We will be delighted to see you in a near future at Encanto. Thank you for being part of our Family!...

Los Angeles, California
Reviewed 24 May 2016

My husband and I visited Encanto for our 55th Birthday. We had an unforgettable time at Encanto. Crisp and modern architecture of the resort was just stunning and it had unbelievable views of the bay and ocean; the atmosphere was tranquil and soothing.From the moment we arrived, the whole staff treated us like a royalty. Our room was very comfortable,...

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Thank svimasv
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Svimasv; It is my pleasure to write you from Encanto Acapulco, we feel honored that you chose us for celebrate your 55th birthday, your life is incredible, you were born the same day, the same month, the same year and also the same hospital this is the best love story we ever seen. We are delighted to...

Zúrich, Suiza
Reviewed 23 May 2016

I highly recommend to stay at Encanto. Very stylish, great view, very friendly and professional team. One on my best staying in hotels. Very quite location, overlooking the bay. All services are available and well managed.

Review collected in partnership with this hotel
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Thank franzd958
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Franzd958; It is my pleasure to write you again from Encanto Acapulco, thank you very much for your comments, we value & appreciate them a lot, all your comments are very important to improve our service and your experience, we are glad to know that you have enjoyed your stay with us. We hope to see you...

Chandler, Arizona
Reviewed 16 May 2016

We were first staying at another hotel in Acapulco and our friends were staying at Encanto and just told us “ YOU GUYS HAVE TO SEE THIS PLACE!” We decided to have lunch there to see and OMG! From the moment you arrive at the hotel, and your car pulls up you are dying to see the inside of the...

Review collected in partnership with this hotel
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Thank mrsmjv
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear mrsmjv; It is a pleasure to write you again from Encanto Acapulco, thank you very much for your comments, we appreciate and value each one of them, we are always trying to improve all our services, the architecture and design of each small corner are made to captivate all emotions and use all natural daylight, we love...

Mexico
Reviewed 16 May 2016

We arrived here after a terrible experience in the Holiday Inn, it was ca. 01:00 am, and yet the staff was really attentive. The suite was lovely, much quiet around and a view that was truly uncanny. The next morning we were greeted by the Manager and offered a fabulous drink made with mezcal. Breakfast was delicious (try their mexican...

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Thank Princesa54

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 

Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €183 - €343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Prestigia, Travelocity and Hotels.com so you can book your Hotel Encanto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Acapulco
#1 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
#7 Family Hotel in Acapulco
#18 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto staff and other travellers.
7 questions
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Hamilton, Ontario, Canada
Sydney, Australia
over a year ago
over a year ago
Union, New Jersey
over a year ago

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Questions? Get answers from Hotel Encanto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Private pool room...500 range, but all rooms have spectacular views!”
 of 5 bubbles Maryanne37, 3 Jan 2017 | Read review
“. All the room have amazing view. The staff will give you a tour if you ask.”
 of 5 bubbles Jenn259, 30 Nov 2016 | Read review
“All the rooms are amazing!”
 of 5 bubbles stuarts48, 12 Nov 2016 | Read review
“Get the corner balcony suites it worth it for sure.”
  • Sunset at Encanto
 of 5 bubbles philleahy, 7 Oct 2016 | Read review
“Choose a Villa with a pool and ocean view, you won't need to leave the room at all”
  • almost metaphysical
  • this is all you need in your own room
 of 5 bubbles luismartinl2016, 25 Jul 2016 | Read review
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