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Hotel Encanto

335 reviews
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Traveller (435)
Room & Suite (260)
Pool & Beach (105)
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Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“pool villa”(6 reviews)
“blue light”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (335)Write a Review
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All reviewspool villamodern architectureblue lightlounge bedsspecial thankslunch serviceprivate beach clubevery staff memberincredible viewsday bedturndown servicepool servicethree nightsthe general manageroverlooking the baya wonderful staythe hotel manager
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1 - 5 of 100 reviews
Reviewed 14 January 2018 via mobile

Enrique, the food, the pool, the solitude, and the view are 5 stars. If those are your top priorities, this is the best choice that I've found in Acapulco. If instead you want to be on the beach, you like lots of people milling about,...More

Thank Al B
Reviewed 10 January 2018 via mobile

Beautiful view but very small hotel only 40 rooms that is far from any attractions. You will be stuck in hotel with limited menu in only one restaurant with the cost going through roof, 10.00 American $ for 32oz bottle water. Cold pool and spa....More

1  Thank Hooshang M
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 3 weeks ago

Good afternoon dear Hooshang M, It is our pleasure writing you from Encanto. We apology for the inconvenients and thank you for your comments that help us to improve everyday. We hope that you can give us the oportunity in another time to get better...More

Reviewed 3 January 2018

Just the pros and cons ~ you decide friends... PROS: We visited Acapulco this Dec for a cousins wedding and decided to stay an extra week for our personal vacation. The Encanto was recommended to us by a family member and we had the time...More

1  Thank heidi D
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 1 week ago

Good afternoon dear heidi D, It is a pleasure writing you from Encanto. It is an honor for us to receive such good comments like yours. Thank you so much for taking the time to write us a feedback that is very helpful for us...More

Reviewed 23 December 2017

I've just spent a week at Encanto and it was amazing. The hotel is beautiful with stunning ocean views, its truly a tropical paradise! I came here solely to rest and recharge after a very busy year and it was the perfect place to do...More

1  Thank kimchi213
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 4 weeks ago

Good afternoon dear kimchi23, It is our pleasure writing you from Encanto Acapulco. Thank you very much for all your comments, we really value and appreciate them. We are delighted to know that you enjoyed your time here, the architecture and also the wonderful view...More

Reviewed 16 November 2017

My husband and I stayed at the Encanto in August 2017 for our honeymoon. First I would like to say we had a terrible experience at the airport because my husband lost his luggage. So the ride to the resort was a quiet and angry...More

Thank Rae0820
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 19 November 2017

Good afternoon dear Rae0820 It is my pleasure writing you from Encanto Acapulco, thank you very much for all your comments, each comment help us to improve all our services. We are honored you chose Encanto to celebrate your honeymoon and we are thrilled you...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Airport Transportation
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Hot Tub
Details
Price range
US$242 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Acapulco
#1 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$242 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Acapulco
#1 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
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Traveller (435)
Room & Suite (260)
Pool & Beach (105)
Dining (97)
Amenities (59)
Family and Play Areas (15)
Questions & Answers
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María Pía L
4 December 2017|
Answer
Response from EncantoAcapulco | Property representative |
Estimada Maria, Tenemos un acuerdo con un club de playa a 15 minutos del hotel es una playa muy bonita y segura. Para acceder es con reservación previa con mucho gusto a su llegada le podemos dar las... More
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susanoangelica
14 August 2017|
AnswerShow all 5 answers
Response from EncantoAcapulco | Property representative |
Dear Susanoangelica; We are not an all inclusive hotel, our rates is only per night the food a beverage are charge separately. If you need any more information it will be pleasure to help you. Best Regards, Encanto... More
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Shannon K
17 May 2017|
Answer
Response from savadaba | Reviewed this property |
+52 (744) 446 7101 this is their phone. They always answer. I never had any problems with them. They're very professional. They will arrange for taxis to pick and deop from airport. Hope you have an amazing time... More
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Room Tips
"Pool Villa"
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"pool villa is a must"
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"The pool villas are great for couples, mid range price for the hotel and on a different, more private..."
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"all the rooms have great architecture and views"
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