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Wifi - poor
Room conservation - poor ( Governor’s suite)
Staff - friendly but poorly trained
General conservation of the hotel - poor/fair
The day we arrived to the hotel there was no water on the property,
no showers, no using toilets, nor wash hands...More
One positive: has direct access to the beach. And it’s at the end of the strip , away from the crowds . And the ocean views from most of the rooms are nice.
But that’s where the nice things end. The beach itself is a...More
The location is privileged, the hotel a gem, the rooms very nice, the service a bit slow - but I just can’t understand the reason they are not able to serve halfway decent food in this place.
The breakfast buffet is quite ok, if you...More
Spectacular setting on a cliff with amazing views of Playa Revolcadero. The hotel is pretty old. Amenities are mediocre. Rooms are generously large and comfortable with micro balconies.
The gym is a joke. Only one treadmill and super hot without ventilation! The pool area is...More
Response from arangel67, Gerente at Quinta Real AcapulcoResponded 30 October 2017
Thank You very much for giving us your Feedback.
Feedback like your it´s very important.
Make us to improve our standards and guest satisfaction.
I personally will give the proper follow up.
Thank you again and hope to host you in a near...More
The hotel is beautifully located in a small hill over the beach and it has indeed great views, service is perfect as they are all very attentive and kind in every detail. Food was also good.
We were at the spa, where Javier and Jenny...More
Thank NATALI S
Response from arangel67, Gerente at Quinta Real AcapulcoResponded 4 August 2017
Estimado Huésped, buenas tardes.
Gracias por haber contestado nuestro cuestionario sobre su estancia.
Lamento que haya habido puntos que no...More