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The hotel needs a lot of remodeling. The construction is nice and classic but very old. Not many good options to eat and some plates were poorly executed. The only good thing is the value for your money as the rooms were cheap but also...More
1 Thank MTorre
Response from PierreMundoImperial, Gerente de Calidad en el Servicio at Pierre Mundo ImperialResponded 14 August 2018
Thank you MTorre for sharing your experiencie with us, I really appreciate your kind and constructive review. You can be sure that your feedback is taken seriously and that it will of course help us prevent future defects in our services.
We truly regret the...More
The late check in because flight delays was the worst ever , I rent 2 rooms 4 nights via internet and was a little complicated to understand the prices and options the young prepotente guy was without smile doing a robot job.
I tell him...More
1 Thank B1c2
Response from PierreMundoImperial, Gerente Servicio a huespedes at Pierre Mundo ImperialResponded 6 June 2018
Thank you for sharing your comments. We would definitely follow-up, your experience is certainly not typical of the high level of service we strive to provide our guests each and every day. We truly regret the fact that your expectations were not met....More
Don't waste your money. The hotel is old. The rooms are old. The food is expwnsive and awful. We specifically asked at our check in for a private room away from the elevator and noise. We got the room next to the elevator just where...More
1 Thank Maricarmen S
Response from PierreMundoImperial, Gerente De Servicio a Huéspedes at Pierre Mundo ImperialResponded 7 June 2018
I really appreciate your kind and constructive review, I would definitely follow-up with our staff, your experience is certainly not typical of the high level of service we provide to our guests.
We are permanently in contact with the different Government entities and...More
Excursion from Oceania Marina to Pierre Mundo Imperial Resort.
Don't waste your precious time or $$
*Nothing like description in brochure which led one to believe you would be visiting a 5 star resort. Tour turned out to be to a subpar 3rd rate 'resort'...More
1 Thank Bluenose1970
Response from PierreMundoImperial, Gerente at Pierre Mundo ImperialResponded 5 May 2018
Dear Bluenose1970, I really appreciate your kind and constructive review. Please receive our sincerest apologies for the inconveniences you mention to have had to deal during your stay at our Hotel. We truly regret the fact that your expectations were not met. Rest assured that...More
Traveled here back in Feb. and stayed here and their sister hotel Princess Mundo. BOTH hotels double charged me and I am still trying to deal with it!! Pierre Mundo charged me back in Feb. and AGAIN on my April statement. If I did not...More
Response from PierreMundoImperial, Guest Services at Pierre Mundo ImperialResponded 27 April 2018
Please receive our sincerest apologies for the inconveniences you mention to have had. Can we contact you by email or phone number to verify the double charge that appears on your balance?
Once the private hideaway of J. Paul Getty, Pierre Mundo Imperial, one of the best resorts of the country, is the perfect intimate getaway. Mexican villas, bungalows and low-rise buildings sit amidst …Moretropical gardens overlooking three pools on Acapulco's beautiful Revolcadero Beach. Swim, golf, play tennis and enjoy our fine dining restaurants in secluded luxury at Pierre Mundo Imperial resort in Mexico. A testament to a superior experience and service levels, the Pierre Mundo Imperial hotel has been named the recipient of the prestigious AAA Four Diamond Recognition. Additionally, the prestigious publication Travel & Leisure ranked Pierre Mundo Imperial as one of the best 100 hotels in Latin America and the Caribbean, and the best resort in Acapulco. USA Today named it one of the 10 best hotels all over the world. Pierre Mundo Imperial also offers the perfect scenery for romantic weddings. Just imagine saying "yes" with the ocean as your main witness. With the soaring mountains of the Sierra Madre on one side and the crystal blue Pacific on the other, the splendid tropical paradise of Pierre Mundo Imperial Acapulco awaits you for your next event or vacation. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.