We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Acapulco

718 reviews
Save
Traveller (407)
Room & Suite (378)
Pool & Beach (248)
Overview
  • Excellent34%
  • Very good26%
  • Average22%
  • Poor10%
  • Terrible8%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$72.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Acapulco hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "163bbc7050044154937eee1840f2547c", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153188,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[68933482],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":72,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"163bbc7050044154937eee1840f2547c","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":72,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":72,"highestMetaPriceDisplay":-1,"hotelName":"Grand Hotel Acapulco","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE2M2JiYzcwNTAwNDQxNTQ5MzdlZWUxODQwZjI1NDdjIiwiQUlLIjoiNWQ4OWRmZjkwMjI2NGZhZGI4NGFiZTlmZGFmZWNiNGQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$72", "hasDates": true, "hacComplete": false, "contentIdMappings": {"68933482":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (718)Write a Review
There are newer reviews for Grand Hotel Acapulco
See the most recent reviews
Filter reviews
146 results
Traveller rating
55
38
31
18
4
Traveller type
Time of year
LanguageEnglish
More languages
55
38
31
18
4
Show reviews that mention
All reviewsthe cleaning ladybeach chairsa nice place to staypools were cleanrestaurants and barsthe beach is nicethe main striphyattfloorvacationbaywalmartsynagoguepesosdrawerssunsetmiguel
FilterEnglish
Updating list...
11 - 15 of 146 reviews
Reviewed 23 August 2017

We spent two nights here, a nice hotel with friendly staff und a nice pool / bar area directly at the beach. The rooms are a bit old school style but very big with balcony and in our case view towards the bay. Not very...More

1  Thank Daniel B
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 29 September 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time...More

Reviewed 30 June 2017

I stayed here for an extended weekend YEARS AGO!!! It was The Hyatt then....and we were pleased with the rooms and the beach!!! I met friends out there. Some friends stayed at other properties along the Hotel Zone--their rooms were substandard to the rooms we...More

Thank Tansz
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 7 July 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

Reviewed 3 June 2017

The hotel is a nice place to stay and I found a travel agency that gave me a great price of the two nights that my family and me stayed there. We stayed in one of the renovated rooms. The room was very spacious and...More

1  Thank Cristina G
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 7 July 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

Reviewed 11 April 2017 via mobile

I was here with my family in the Holy Week vacation time .... smokers were all over the place so it is not a smoke free hotel ... quite disgusting by the way ... personnel is friendly but unresolving and so is the manager ..:...More

1  Thank Covarrubias-Gomez
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 14 April 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in...More

Reviewed 6 March 2017

I had a very pleasant time here with my mother and sister. Facility was clean, and staff was friendly.The only thing that I was not happy about was that I wasn't allowed to take food into my room. I had picked up a pizza and...More

2  Thank KingStumphie
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 11 March 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

View more reviews
PreviousNext
12345630
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$61 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Acapulco
#11 Best Value Hotel in Acapulco
#13 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$61 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Acapulco
#11 Best Value Hotel in Acapulco
#13 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (407)
Room & Suite (378)
Pool & Beach (248)
Dining (92)
Amenities (111)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Italian1960
17 January 2018|
AnswerShow all 3 answers
Response from judithpotvin | Reviewed this property |
wifi is included but doesn't work sometimes. lounge chairs are included but get there early to get the best seats
0
Votes
Lee-AnnevD
19 September 2017|
AnswerShow all 2 answers
Response from Daniel B | Reviewed this property |
True! But well, what they don't know... We did, nobody saw it, no problem...
1
Vote
PreviousNext
1234568
Room Tips
"Better views are in the family rooms as they are at the front of the building. Every other room will get a..."
Read review
"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
Read review
"Ask for a higher floor--better views!"
Read review
"The renovated rooms are from floor 14 up, I think. From that number down the rooms are old."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing