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Grand Hotel Acapulco

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Grand Hotel Acapulco
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638 Reviews from our TripAdvisor Community

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Showing 133: English reviews
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Reviewed 2 weeks ago via mobile

I was here with my family in the Holy Week vacation time .... smokers were all over the place so it is not a smoke free hotel ... quite disgusting by the way ... personnel is friendly but unresolving and so is the manager ..: no the best place for foreigners

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Helpful?
Thank Covarrubias-Gomez
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I...

Victorville, California
Reviewed 6 March 2017

I had a very pleasant time here with my mother and sister. Facility was clean, and staff was friendly.The only thing that I was not happy about was that I wasn't allowed to take food into my room. I had picked up a pizza and was stopped by the hotel concierge. I had to sneak a pizza in my backpack....

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Helpful?
2Thank KingStumphie
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Reviewed 27 February 2017 via mobile

We stayed in this hotel for one night.The beach was few meters away and had a beautiful view of the bay.The room was clean, except that the knob of the tub was broken and few of our friend's rooms were not clean by the time we reached.

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Helpful?
Thank Sangamitra T
Paulina T, Propietario at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve...

Montreal, Canada
Reviewed 21 February 2017

Stayed for 1 week at The Grand Hotel Acapulco, and loved, loved, loved it. Hotel is right on the beach, across the street you have Walmart, Starbucks and many restaurants, This hotel is surrounded by luxury condos, and the hotel itself is well maintained. The staff is so amazing, Mercedes the cleaning lady, The manager Betty and the Supervising Manager...

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Helpful?
Thank eldaruff
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

London, United Kingdom
Reviewed 31 January 2017

I feel I should write this review now as a warning to others and that we have finally sorted out our issues with this hotel. I have given them a rating only because they provided a room with a bed and it had walls and a roof. The issue was that they owed us money and would not recognise they...

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3Thank Sids60
Chicago, Illinois
Reviewed 22 December 2016

the rooms are wonderful the hotel is beautiful the staff is the best part .this hotel is a diamond in rough i have stayed in this hotel for over 20 years .they go out of there way to make you feel wonderful. always very clean very classy and despite what you hear very. Acapulco is still one of the most...

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Helpful?
1Thank brick32657
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Reviewed 22 December 2016 via mobile

This is an old but well mantained building which offers just the basic services nevertheless is rated as a 5 star-hotel so you will not find a minibar on your room or multiple dining choices. Due to the fact that mostly half of the rooms are old and the other half are refurbished, both have different prices and the most...

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Helpful?
1Thank Adcast
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with...

Reviewed 1 December 2016 via mobile

My stay was great good price nice pools great service this was my second time staying at Grand hotel will defenely come back again.nice people great service clean rooms.execelent area to stay close to lla the local stores

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Helpful?
Thank Ramon O
Paulina T, Gerente at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Reviewed 29 November 2016

The Grand Hotel definitely looks amazing from the lobby all the way down to the outdoor pools. The room I was in was a grand family suite. The room was clean and luxurious. The view was amazing! The two pools are great at night time and the beach is amazing during the day. For safety reasons they close the pool...

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Helpful?
Thank EDDIE L
Paulina T, Director General at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Jackson, Wyoming
Reviewed 23 November 2016

This welcoming hotel is attractive, inviting and clean. Gorgeous modern bathrooms with walk-in showers are luxurious. Right on the beach with many fun night-spots on the strip within short and inexpensive cab rides. In walking distance of local family-run restaurants serving flavorful tamales, beer and chicken dishes day and night! Larger stores like wal-mart are conveniently located across the street,...

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Helpful?
Thank LynnSherwood

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Conference Facilities
Official Description (provided by the hotel)
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay. ... more   less 

Additional Information about Grand Hotel Acapulco

Address: Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: €55 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Reservation Options:
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Hotel Style:
#7 Spa Hotel in Acapulco
#10 On the Beach Hotel in Acapulco
#14 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Acapulco staff and other travellers.
19 questions
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Questions? Get answers from Grand Hotel Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all room have partial ocean view and city view.”
eldaruff, 21 Feb 2017 | Read review
“ocean view”
brick32657, 22 Dec 2016 | Read review
“Corner suites have an amazing view of both the ocean and city”
eddiel822, 29 Nov 2016 | Read review
“North/northwest side was lovely for enjoying coffee on the balcony in the morning shade/breeze on balcony....”
LynnSherwood, 22 Nov 2016 | Read review
“Family rooms are great, kids in separate room, if not choose a Grand room”
lisapB5167VW, 6 Aug 2016 | Read review
5 of 5