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Grand Hotel Acapulco

Traveller (447)
360
Panoramas (132)
Traveller (447)
360
Panoramas (132)
Pool & Beach (245)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay.
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Property amenities
Pool
Restaurant
Room Service
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Meeting Rooms
Wheelchair Access
Bar/Lounge
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Public Wifi
Free High Speed Internet (WiFi)
Conference Facilities
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
Reviews (787)
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153 results
Traveller rating
57
39
32
18
7
Traveller type
Time of year
LanguageEnglish
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57
39
32
18
7
Show reviews that mention
All reviews a nice place to stay pools were clean the beach is nice restaurants and bars hotel staff hyatt floor vacation bay drawers sunset properties miguel
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1 - 5 of 153 reviews
Reviewed yesterday

Lovely hotel right on the beach.very friendly and helpful staff nothing too much trouble.lots of choice in the restaurant and staff willing to be flexible with the menue to suit dietary needs.very comfortable beds,fresh towels daily ,would recommend this hotel.

Date of stay: November 2018
Thank Margaret J
Reviewed 2 weeks ago via mobile

Had to give one star but would have given it NONE! This was supposed to be a five star hotel but instead it felt like I stayed at a motel. Very outdated with no amenities, the food was not worth it. If you want to...More

Date of stay: November 2018
Thank Inspire26070671782
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 4 days ago

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

Reviewed 2 October 2018

Family visit, we selected Grand Hotel Acapulco based on some reviews and also knowing some of their challenges, we had a blast. Loved the location, enjoyed the beach, pool and even checked out their near local places plus visiting relatives really worked out. Had to...More

Date of stay: July 2018
Thank Otrani1127
Reviewed 30 September 2018 via mobile

An old and overated hotel, extra charges are applied to everything, service is disappointed and unfriendly,employes are unhelpful and rude. This are vacation you will not enjoy, for this Price look for other hotelsMore

Date of stay: September 2018
Thank Moises Arturo G
Response from Paulina T, Gerencia General at Grand Hotel AcapulcoResponded 6 November 2018

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

Reviewed 20 August 2018 via mobile

Room: + Huge room and bed. + Nice terrace. -Smelt noticeably of faeces at some times. - really dated. Bathroom in particular. - tables were stained. - Very noisy. Music blasting from nearby nightclubs or other rooms until 5am. - no fridge Staff: + Friendly....More

Date of stay: August 2018
Thank idriscroft
Response from Paulina T, Gerencia General at Grand Hotel AcapulcoResponded 23 August 2018

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time...More

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Questions & Answers
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Italian1960
17 January 2018|
AnswerShow all 3 answers
Response from Judith P | Reviewed this property |
wifi is included but doesn't work sometimes. lounge chairs are included but get there early to get the best seats
0
Votes
Lee-AnnevD
19 September 2017|
AnswerShow all 2 answers
Response from Daniel B | Reviewed this property |
True! But well, what they don't know... We did, nobody saw it, no problem...
1
Vote
Room Tips
"The 650 rooms all have a full or partial view of the bay, Top 6 floors have the option of club rooms with..."
PeteFormby
2 Mar 2018
Read review
"Better views are in the family rooms as they are at the front of the building. Every other room will get a..."
Victor_reviews
3 Jan 2018
Read review
"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
stephenpouliot
27 Nov 2017
Read review
"Ask for a higher floor--better views!"
Tansz
30 Jun 2017
Read review
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PRICE RANGE
US$52 - US$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency acapulcohyatt acapulcoacapulco grand hotelacapulco hyatt
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
573
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