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BEST WESTERN PLUS Nuevo Laredo Inn & Suites

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50 Reviews from our TripAdvisor Community

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Showing 24: English reviews
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Austin, Texas
Reviewed 2 days ago NEWvia mobile

Not much to say,,, I was in my way to the border but decided to over night in Mexico, pictures will describe what I paid (hair on bed, no cable service, no Restaurant and bar service , 8;00 pm!!!!!!!!!) the funniest was a employee told me they could get staff to serve that shift ;(

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Helpful?
Thank Juan G
San Antonio, Texas
Reviewed 1 week ago

The hotel need big improvement. The beds are soo hard for sleep. The restaurant food quality is not the best. The hallway's walls need maintenance. The staff is very friendly and always try to help. Not all the rooms had lcd screens you must request it at the check-in time.

Review collected in partnership with Best Western
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Thank Doxos
San Antonio, United States
Reviewed 14 March 2017

The hotel is nicer than some of the other ones in the area. I have children that LOVE to go swimming but they can never enjoy this pool because the water is freezing cold! They also have a great gym which my husband loved!

Review collected in partnership with Best Western
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Thank 466francesr
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear 466francesr Thank you for leaving us a comment about your stay and we're pleased to know your husband enjoyed the gym, in regards of the indoor pool being cold we offer our apologies, since the ambiance of the pool area since it's different of the hotel facility, being warmer it's still affected by the weather of the season of...

laredo, United States
Reviewed 20 February 2017

had alot of problems with the water pressure and water came out brown. bad odor. Other than that it was a nice place to stay in. very close to shopping places. Front desk was very helpful. really good food at the restaurant.

Review collected in partnership with Best Western
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Thank franciscojavierg675
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear franiscojavier675 First we would like to thank you for leaving us a comment of your stay, we've fixed the problem mentioned but we would like to offer apologies for the inconveniences experienced during your stay. We'll pass your compliments to our front desk and restaurant staff, we hope to welcome you again in our hotel.

Reviewed 29 January 2017 via mobile

Very nice place. Conveniently located. I like the fact they offer parking in a safe garage. Room was clean and spacious. People were friendly. Great service overall! I highly recommend this place. As a tip, book online! You will get a better rate by booking online!

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Thank Carlos Q
Houston, United States
Reviewed 15 January 2017

I truly enjoyed my experience at this hotel. Fast Wifi. Clean hotel room, tasty food, all for a very reasonable price. I had to visit the US consulate/Embassy to renew my student visa, and the hotel is conveniently located within a short walking distance from the embassy. Literally a 3 minute walk from the hotel to the embassy, so no...

Review collected in partnership with Best Western
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Thank olatokunbod
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Thank you for taking your time to write us a review, it's good to know you enjoyed your hotel experience with us, we'll let our staff know of your compliments. We wish you safe travels

Burke, Virginia
Reviewed 11 January 2017

I originally submitted a thorough review of this hotel directly after staying there. It was posted online and then deleted after a few days -- I guess the hotel objected. But every time I log in to Trip Advisor they bug me to review the place. So here goes... with a lot less detail than I could have given had...

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Thank WentEast
New Orleans, Louisiana
Reviewed 3 January 2017

Actually did not work, staff said it would kick in, it did not. Breakfast was supulsed to be ready at 6, we got there at 6:30, and they said the cook was still working on it, waited till 6:50, still not ready, and we had to leave on our trip.

Review collected in partnership with Best Western
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Thank Timothy M
Reviewed 1 January 2017 via mobile

Beautiful hotel with great rooms! But: Bar is not longer open Pool is never open Valet not available Restaurant bad service We have stayed twice at this place but I think it will be the last! Its a waste of such a beautiful place!

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Thank Mark A. T
Houston, Texas
Reviewed 25 December 2016 via mobile

I went there with my wife and daughter. They have good suites, but only for max 2 people. If you have kids you'll stay in a old room with a pour TV and no refrigerator. AC doesn't work fine, wheater was cold and I couldn't warm the room. Breakfast with few options. Friendly people very well educated is the only...

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Thank PauloPenna

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Plus Nuevo Laredo Inn & Suites is located at the heart of the city, with its large tastefully decorated luxurious rooms on 14 floors of comfort and convenience each with all the services the modern traveler needs including wireless Internet access, two telephone lines, a safety deposit box, a large fully-equipped gym, indoor swimming pool, underground parking, and 24-hour surveillance.For the business traveler there are meeting rooms with a complete catering service and a fully equipped Business Center. Our restaurant features international cuisine, the lobby bar offers live music, and the Panorama Salon has the best view in the city Whether you are in town on business or getting together with friends or family Best Western Plus Nuevo Laredo Inn & Suites is the place to stay! ... more   less 

Additional Information about BEST WESTERN PLUS Nuevo Laredo Inn & Suites

Address: Calle Paseo Colon 3333 | Colonia Jardín, Nuevo Laredo 88260, Mexico (Formerly Crowne Plaza Hotel Nuevo Laredobe)
Region: Mexico > Northern Mexico > Tamaulipas > Nuevo Laredo
Price Range: €79 - €94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Nuevo Laredo Inn & Suites 3.5*
Number of rooms: 128
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Nuevo Laredo Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not suffering from plumbing noise.”
847randyg, 3 Oct 2014 | Read review
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