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BEST WESTERN PLUS Nuevo Laredo Inn & Suites

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43 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Houston, United States
Reviewed 4 days ago NEW

I truly enjoyed my experience at this hotel. Fast Wifi. Clean hotel room, tasty food, all for a very reasonable price. I had to visit the US consulate/Embassy to renew my student visa, and the hotel is conveniently located within a short walking distance from the embassy. Literally a 3 minute walk from the hotel to the embassy, so no...

Review collected in partnership with Best Western
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Helpful?
Thank olatokunbod
Burke, Virginia
Reviewed 1 week ago

I originally submitted a thorough review of this hotel directly after staying there. It was posted online and then deleted after a few days -- I guess the hotel objected. But every time I log in to Trip Advisor they bug me to review the place. So here goes... with a lot less detail than I could have given had...

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Thank WentEast
New Orleans, Louisiana
Reviewed 2 weeks ago

Actually did not work, staff said it would kick in, it did not. Breakfast was supulsed to be ready at 6, we got there at 6:30, and they said the cook was still working on it, waited till 6:50, still not ready, and we had to leave on our trip.

Review collected in partnership with Best Western
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Thank Timothy M
Reviewed 2 weeks ago via mobile

Beautiful hotel with great rooms! But: Bar is not longer open Pool is never open Valet not available Restaurant bad service We have stayed twice at this place but I think it will be the last! Its a waste of such a beautiful place!

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Thank Mark A. T
Houston, Texas
Reviewed 3 weeks ago via mobile

I went there with my wife and daughter. They have good suites, but only for max 2 people. If you have kids you'll stay in a old room with a pour TV and no refrigerator. AC doesn't work fine, wheater was cold and I couldn't warm the room. Breakfast with few options. Friendly people very well educated is the only...

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Thank PauloPenna
Rosh Haayin, Israel
Reviewed 11 October 2016

While the rooms are very nice and comfortable, with big beds and disabled adapted rooms, at a very decent price, the receptionist was a little lazy, when my mom asked her to check for the seniors discount, she did not want to pick up the phone to her super in order to get the discount codes. The property is clean...

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Thank CidoneIL
Culiacan, Mexico
Reviewed 2 May 2016

I stayed for one night as I went to Nuevo Laredo with my wife to attend a friend's wedding. There were several factors that made me rate them as terrible. - We didn't have hot water in the morning (something that I consider essential, one star less) - The front desk employees were rude and, apparently, not well trained for...

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Thank ingelara
New York City, New York
Reviewed 8 October 2015 via mobile

Not a bad property, but certainly not great. It's convenient to parts of the city, but that also puts it on a busy area. Theres a but of sound, even being on the 10th floor. The room was adequate, not really what I'd think for a Crowne. It's not a bad price and security seemed pretty good.

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Thank Bernardo F
San Antonio, Texas
Reviewed 12 May 2015

Check in is easy enough, and service was hit or miss depending on who was at desk. I wonder how much IHG checks these international hotels. Many areas needed repairs, was very noticeable. I was with a few people over a span of days, so apart from my room, we had 2 others. The TV's were old and not the...

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1Thank Heather S
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Heather We thank you for writing us a review of your stay at our hotel, we appreciate your comments which will be taken into account by our management for follow-up of the issues mentioned as well for the remodeling and upgrading of several areas of our hotel for the improvement of our quality of product and service.

Ajijic
Reviewed 2 March 2015

We were using GPS to find the hotel unfortunately the road it wanted us to use was under (re)construction after travelling through an awful lot Nuevo Laredo I would have preferred never to see we arrived. The highlight of the hotel is the secure underground car park the rest is only average. The pool was closed due to the season,...

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Thank Iain M
IHGCare, Guest Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Iain M, Thank you for your feedback and for choosing our hotel. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Best Western Plus Nuevo Laredo Inn & Suites is located at the heart of the city, with its large tastefully decorated luxurious rooms on 14 floors of comfort and convenience each with all the services the modern traveler needs including wireless Internet access, two telephone lines, a safety deposit box, a large fully-equipped gym, indoor swimming pool, underground parking, and 24-hour surveillance.For the business traveler there are meeting rooms with a complete catering service and a fully equipped Business Center. Our restaurant features international cuisine, the lobby bar offers live music, and the Panorama Salon has the best view in the city Whether you are in town on business or getting together with friends or family Best Western Plus Nuevo Laredo Inn & Suites is the place to stay! ... more   less 

Additional Information about BEST WESTERN PLUS Nuevo Laredo Inn & Suites

Address: Calle Paseo Colon 3333 | Colonia Jardín, Nuevo Laredo 88260, Mexico (Formerly Crowne Plaza Hotel Nuevo Laredobe)
Region: Mexico > Northern Mexico > Tamaulipas > Nuevo Laredo
Price Range: €52 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Nuevo Laredo Inn & Suites 3.5*
Number of rooms: 128
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Nuevo Laredo Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not suffering from plumbing noise.”
 of 5 bubbles 847randyg, 3 Oct 2014 | Read review
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