The receptionist called the manager to give me back my refund for the night I was not going to stay. The manager came and said assuredly that since I paid with a credit card within days I will see the $44 refund posted. Again I confirmed with her and she again assured me.
Housekeeper stole a phone that was left in a drawer. Hotel is good, not extraordinary but overall good. We will not come back because we a cell phone was stolen by housekeeper, when reported none of the staff did anything about it, they didn't talk to the housekeeper, nothing. Th…
I have stayed multiple times at this hotel for both personal & business purposes. It always delivers quality service and accommodations. This hotel is a professional operation and very customer oriented.
Bathroom was clean. Bed changed daily. There was a smell in the AC in my room, but it used to go away after few mins If I keep the door open. No English speaking front desk but they were helpful. Closer to Nogales mall and American consulate too.
Stayed over the weekend visiting family and I couldn't sleep music was so loud that I couldn't sleep at all, I would never return, really bad! Wifi service is really bad as well, not a good place to stay!
"Inexperienced staff and dishonest management"
"ask for one of the remodeled rooms!"
"I preferred a room on the 3rd floor as appose to the ground level as it felt more private. You need to climb some stairs to access the 3rd floor."
"Main floor. (up the set of stairs) 1st.level. Facing South"
"Third floor was great for watching over my car!"