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Krystal Urban Ciudad Juarez

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Traveller (44)
Room & Suite (16)
Dining (3)
Overview
  • Excellent32%
  • Very good21%
  • Average23%
  • Poor12%
  • Terrible12%
  • 1 Nov 2017
    “Great hotel ”
  • 19 Jul 2018
    “Jess”
Hotel website
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Av Tecnologico 3750 Colonia Partido Iglesias, Ciudad Juarez 32600 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
Additional information
Visit Hotel Website
Reviews (99)
Filter reviews
24 results
Traveller rating
6
3
7
6
2
Traveller type
Time of year
LanguageEnglish
6
3
7
6
2
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1 - 5 of 24 reviews
Reviewed 19 July 2018 via mobile

I had a pleasant stay at the Krystal! Room service was excellent and quick, the restaurant down stairs was delicious all the staff were so attentive. Overall, I was very satisfied with my stay and look forward to going back.

Thank Jessie H
Response from krystal Urban C, Gerente de Calidad Diana Carmona at Krystal Urban Ciudad JuarezResponded 23 July 2018

Thanks for staying with us, we will continue working to offer you the best service in each visit. We thank you in advance for your comments

Reviewed 2 February 2018

This hotel in Cuidad Juarez, was amazing, not only were they friendly, and hospitable, the hotel staff offered to hold our luggage for us while we visited other areas of Mexico!! Thank you very much to the staff at Hotel Krystal and hope to see...More

Thank Manuel R
Response from Guadalupe A, Gerente de Calidad at Krystal Urban Ciudad JuarezResponded 6 February 2018

I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 18 December 2017 via mobile

Recently stayed in the hotel and had a very satisfying experience. Service was great, good prices for a very nice room. It was clean and adequate for everything my girlfriend and I needed to be comfortable. I recommend eating at the hotel as well, the...More

Thank Christian I
Response from Guadalupe A, Gerente de Calidad at Krystal Urban Ciudad JuarezResponded 19 December 2017

Thank you so much for your review of our hotel. i am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again

Reviewed 1 November 2017 via mobile

Great hotel, great location, great attention. I really recommend this hotel for business. It has all you need and it is nearly of everything. You don’t need to look for other options. Also the price was really good.

Thank Daniel Q
Response from Guadalupe A, Gerente de Calidad y Servicio at Krystal Urban Ciudad JuarezResponded 5 November 2017

Thank you so much for your review of our hotel. i am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again

Reviewed 28 October 2017 via mobile

My husband and I had reservations at another hotel close to the Consulate. But their service was awful and the rooms really small. We looked and found a better option with Krystal Urban. Their fare was better. Customer service was awesome! Room very clean. Pool...More

Thank johanna c
Response from Guadalupe A, Gerente de Calidad y Servicio at Krystal Urban Ciudad JuarezResponded 29 October 2017

Dear johanna we are glad that you have had a nice experience with us. It’s something our staff takes great pride in We hope you will visit us again. Thank you for your review.

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Room Service
Air Conditioning
Airport Transportation
Business Centre with Internet Access
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$56 - US$106 (Based on Average Rates for a Standard Room)
Formerly known as
Krystal Urban
Also Known As
Hilton Ciudad Juarez
,
Ciudad Juarez Hilton
Location
Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$56 - US$106 (Based on Average Rates for a Standard Room)
Formerly known as
Krystal Urban
Also Known As
Hilton Ciudad Juarez
,
Ciudad Juarez Hilton
Location
Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Photos
Traveller (44)
Room & Suite (16)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
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Questions & Answers
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Christine A
25 October 2016|
Answer
Response from Cynthia C | Reviewed this property |
I don't understand the question.... If you are asking what they charge extra for kids in the rooms they don't... I payed a flat rate for my room... the price that included meals counted two of my boys as one adult... I hope... More
0
Votes
Room Tips
"not really besides..look for a better hotel"
1jaimem
12 Sep 2016
Read review
"Rooms in the 4th floor are the best, becasue rooms on the other 3 floors are noisy, you can hear the steps..."
chihuahuan
23 Apr 2016
Read review
"Rooms far west are the best 302 seems just fixed or retouched. but very quite....."
C4255EFricardom
4 Apr 2016
Read review
"Do not get this hotel! If you can find another hotel get it even if you have to pay a little extra. Trust..."
982lizv
5 Jun 2015
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