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Krystal Urban Ciudad Juarez

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Traveller (44)
Room & Suite (18)
Dining (4)
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Overview
  • Excellent33%
  • Very good20%
  • Average24%
  • Poor12%
  • Terrible11%
1 Nov 2017
“Great hotel ”
13 Sep 2017
“Very average stay”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (95)
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1 - 5 of 23 reviews
Reviewed 2 February 2018

This hotel in Cuidad Juarez, was amazing, not only were they friendly, and hospitable, the hotel staff offered to hold our luggage for us while we visited other areas of Mexico!! Thank you very much to the staff at Hotel Krystal and hope to see...More

Thank Manuel R
Response from Guadalupe A, Gerente de Calidad at Krystal Urban Ciudad JuarezResponded 6 February 2018

I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 18 December 2017 via mobile

Recently stayed in the hotel and had a very satisfying experience. Service was great, good prices for a very nice room. It was clean and adequate for everything my girlfriend and I needed to be comfortable. I recommend eating at the hotel as well, the...More

Thank Christian I
Response from Guadalupe A, Gerente de Calidad at Krystal Urban Ciudad JuarezResponded 19 December 2017

Thank you so much for your review of our hotel. i am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again

Reviewed 1 November 2017 via mobile

Great hotel, great location, great attention. I really recommend this hotel for business. It has all you need and it is nearly of everything. You don’t need to look for other options. Also the price was really good.

Thank Daniel Q
Response from Guadalupe A, Gerente de Calidad y Servicio at Krystal Urban Ciudad JuarezResponded 5 November 2017

Thank you so much for your review of our hotel. i am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again

Reviewed 28 October 2017 via mobile

My husband and I had reservations at another hotel close to the Consulate. But their service was awful and the rooms really small. We looked and found a better option with Krystal Urban. Their fare was better. Customer service was awesome! Room very clean. Pool...More

Thank johanna c
Response from Guadalupe A, Gerente de Calidad y Servicio at Krystal Urban Ciudad JuarezResponded 29 October 2017

Dear johanna we are glad that you have had a nice experience with us. It’s something our staff takes great pride in We hope you will visit us again. Thank you for your review.

Reviewed 13 September 2017

The only good part of the stay was the check-in. Friendly people and fast service. Other than this, the hotel is almost below average. The average rating is because of the 45 USD rate we got. The property is old, the rooms lack maintenance and...More

Thank JesusFK
Management response:Responded 15 September 2017

We are working on the renovation of the hotel. We apologize for any inconvenience that this has caused. We’ll work hard to fix the issue you experienced. Thank you for your comments.

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Best Value Properties in Ciudad Juarez, Mexico
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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Airport Transportation
Meeting Rooms
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Details
Price range
US$57 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (18)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Christine A
25 October 2016|
Answer
Response from Cynthia C | Reviewed this property |
I don't understand the question.... If you are asking what they charge extra for kids in the rooms they don't... I payed a flat rate for my room... the price that included meals counted two of my boys as one adult... I hope... More
0
Votes
Room Tips
"not really besides..look for a better hotel"
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"Rooms in the 4th floor are the best, becasue rooms on the other 3 floors are noisy, you can hear the steps of..."
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"Rooms far west are the best 302 seems just fixed or retouched. but very quite....."
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"Do not get this hotel! If you can find another hotel get it even if you have to pay a little extra. Trust me..."
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