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Hotel Lucerna Ciudad Juarez

getaroom.comUS$80*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$86*
US$80*
Great Deal
US$84*
US$84*
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Hotel Lucerna Ciudad Juarez
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Lucerna Ciudad Juarez
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Showing 54: English reviews
Houston, Texas
Reviewed 11 November 2015

I come to Juarez on business a few times a year and have stayed at the Hampton here as well. I have to give Lucerna a hands down thumbs up. The rooms are a nice size with the standard amenities you find in a Holiday Inn or Hyatt Place. The staff is very nice - Oscar the bellboy is awesome!...

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Helpful?
2Thank Trina M
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you , we hope see you soon. regards

Orlando, Florida
Reviewed 1 November 2015 via mobile

I will always stay here every time I visit Ciudad Juarez. Exceptional service, clean rooms, friendly staff and great location. The great experience starts at the door with Oscar, always smiling and happy to help. Great food at any time and the room service is superb. Very professional and attentive personnel at the front desk makes checking in easy and...

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Helpful?
3Thank rickyh1203
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to...

Sandia Park, New Mexico, USA
Reviewed 20 October 2015

I hadn't been to Cd. Juarez in twenty-five years. I used to live in El Paso and spent nearly every Sunday in my youth with my family in Juarez. The drug violence had definitely directed me to other locations in the recent years. But my brother and I decided to try out the dental services in Juarez so I searched...

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Helpful?
2Thank patrykachaves
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you for your kind words of appreciation. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to visit with us and allow us to provide you with the highest levels of service that has become a hallmark of all our Hotels. Sincerely,

Reviewed 11 July 2015 via mobile

Every good service very friendly people i Felt very relaxing when I heard the bell boy speaking very good English thanks oscar and driver Daniel he took us to doctors appointment consultant. Document appointment. He dropped us of and pick us up .very good service. the brunch is very good. The pool very clean and security on hand.very high class...

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4Thank wilfredo o
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Juarez Best regards.

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 6 July 2015 via mobile

This hotel is very very beautiful. The pool is gorgeous and the rooms are very well kept. The only problem is the service was TERRIBLE. The receptionist treated us as if we were dirt and was very rude when we asked questions. I would have preferred staying at a cheaper hotel if it meant I would have been treated like...

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3Thank A TripAdvisor Member
Reviewed 5 June 2015 via mobile

This hotel offers the most amazing customer service. The entire staff was very pleasant and helpful. Very clean and safe. Lobby, lounge area, and dining were excellent. I would not hesistate to come back or recommend.

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Thank GetTheHome
Maritza M, Gerente at Hotel Lucerna Ciudad Juarez, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely

Cabo San Lucas, Mexico
Reviewed 3 June 2015

Ok, I was worried about going into Juarez with my boyfriend, he used to stay here back in the 60's when he was at Ft. Bliss, I was pleasantly surprised, the hotel was clean, full service, safe, food was good. You can tell they don't get many American's to this area, but no reason to stay away. Hotel had one...

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3Thank cbrenza
Maritza M, Gerente at Hotel Lucerna Ciudad Juarez, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely

elpaso
Reviewed 21 May 2015

I think this is my favorite hotel in the city of Juarez, Mexico. They have nice, clean rooms with the largescreen television and great beds. There are taxi outside of the hotel all day and night. many ggod places to eat within walking distance of the hotel.

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1Thank ty b
Maritza M, Gerente at Hotel Lucerna Ciudad Juarez, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely

Phoenix, Arizona
Reviewed 21 April 2015

This hotel used to be a very elegant hotel. The lobby and common areas in the lobby are elegant. But the halls in the floors upstairs and the rooms are similar to a rundown motel. The carpet looks old and dirty. The wall paper is completely outdated and in every corner has a plastic protector the ones you see in...

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2Thank GerardoTorres
Reviewed 26 March 2015 via mobile

I'm picky in cleanness matter soI can say that this hotel is really clean and comfortable. Service is great as well as location; special service was provided by Ricardo at the restaurant during breakfast service; well, every single person there treated me as a special guest, very caring. Lucerna: I will be back!

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4Thank Danisha K
Maritza M, Gerente at Hotel Lucerna Ciudad Juarez, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: €67 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Lucerna Hotel Ciudad Juarez
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Ciudad Juarez staff and other travellers.
6 questions
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Questions? Get answers from Hotel Lucerna Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have balconies, get a high floor for a nice view.”
lisacnm, 24 Apr 2017 | Read review
“The higher the floor, the better view. Have a drink in your balcony during sunset.”
moy_etito, 19 Apr 2017 | Read review
“512 with balcony and great view over the city and mountains”
Cgehring1967, 18 Oct 2016 | Read review
“ask to see the room first! VERY NOISY all traffic noise can be heard ALL NIGHT”
leticiaO_12, 16 Jun 2016 | Read review
“Avoid lower floors and cabanas if you value peace and quiet.”
Meritage111, 10 Apr 2016 | Read review
5 of 5
getaroom.com
US$80* /night
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Prices are for 1 room, 2 adults
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