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iStay Hotel Ciudad Juarez

487 reviews
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Traveller (48)
Room & Suite (29)
Dining (10)
Overview
  • Excellent42%
  • Very good34%
  • Average17%
  • Poor4%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Suites
2.5 Star Hotel
All hotel details
Offers from iStay Hotel Ciudad Juarez
Special Offer: Package Deal
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (487)Write a Review
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Traveller rating
36
16
17
5
3
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LanguageEnglish
36
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3
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All reviewsdepartment storeclose proximitystay at this hotel againindoor poolspacious roomsgreat hotelother hotelsrecommend this hotelwalking distancesanbornsenriquetxpoliciesbordermallreceptionistcleanliness
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11 - 15 of 77 reviews
Reviewed 31 October 2017

I loved how the room was very spacious, clean and with comfortable beds. Front desk staff is very rude and uninformed about their reservations. I booked online to speed up my check in process but when i arrived I still had to do all the...More

Review collected in partnership with this hotel
Thank annalA322NO
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 3 November 2017

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...More

Reviewed 10 October 2017

The only problem TV did not work,it kept blinking and was turning on and off on its own. We like to stay at this hotel due to excellent location. What I don’t like is that they give priority for people who pay cash rather of...More

Review collected in partnership with this hotel
Thank luisgT5459RG
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 13 October 2017

Thank you Luis for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to...More

Reviewed 27 September 2017

The rooms look dated and worn out. The walls around the tub are peeling and cracked. The carpet is dirty. The connecting door at the bottom has a big gap, it is not a double door, I could here like if it was next to...More

Review collected in partnership with this hotel
Thank ViajerosVicks
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 29 September 2017

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 4 September 2017

I was unsure of making an online reservation but i was pleasantly surprised. This hotel is well worth the price. Super friendly staff. The facilities are top notch. I would highly recommend this hotel.

Review collected in partnership with this hotel
Thank Daniel A
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 6 September 2017

Thank you Daniel, we are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Reviewed 18 August 2017

Enrique at reception tends to think he owns the hotel and wouldn't let me in at 2pm. He was stubborn about waiting till 3pm. After a short conversation with another receptionist, she finally did let me into the room.More

Review collected in partnership with this hotel
Thank 100adriann
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 21 August 2017

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Indoor pool
Details
Price range
US$56 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$56 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Traveller (48)
Room & Suite (29)
Dining (10)
Pool & Beach (5)
Family and Play Areas (6)
Business Centre & Event Rooms (4)
Questions & Answers
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12
Room Tips
"Not in the back, view to the pool"
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"Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side."
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"Rooms away from the pool are quit!"
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"Check in BEFORE 6 p.m. or they will screw you out of a room."
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