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iStay Hotel Ciudad Juarez

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iStay Hotel Ciudad Juarez
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351 Reviews from our TripAdvisor Community

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There are newer reviews for iStay Hotel Ciudad Juarez
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Showing 53: English reviews
Austin TX
Reviewed 18 February 2017

We have been coming here for a few years now every visit is excellent. The customer service is wonderful the food is great. We enjoy the hotel gym, pool and business center as well as Sobrano's the department store, bar and restaurant that are connected to the hotel (never have to leave if you don't want to). It's close proximity...

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Helpful?
Thank valentinm462
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Odessa
Reviewed 14 February 2017

The only complaint is there was only one water bottle. But not a big deal. I did forget my shoes at check out. Called the next day and they were still there. They hold them for me. Glad they were honest and returned them. I definitely will stay at this hotel again...

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Thank Elvia D
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

Reviewed 12 February 2017 via mobile

I stayed here one night! It is basic but it has what you need, if you are only using it for sleeping and shower. It is clean, comfortable beds, and enough space. It has TV but honestly I did not see it, so I can't give a review about it. It is good for the price. Also, nice indoor pool.

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Thank Brenda B
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

El Paso
Reviewed 6 February 2017

Very clean and modern rooms with a gorgeous view of the city. The covered pool's temperature was perfect and room service was prompt and friendly. The value also was very appealing. I would definitely recommend this hotel to family and friends! Good job!!

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Thank raulcR1354IF
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Carlsbad
Reviewed 31 January 2017

Excellent pillows friendly staff very nice location and everything was modern and remodeled. The pool was very nice and I liked the gym and laundry room. The best part is the high speed wifi available in every room

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Thank jakeh333
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

El Paso
Reviewed 12 January 2017

Great place for families. We spend our new years at this place, my kids enjoyed the indoor swimming pool. They have a store that is next to the hotel called Sanbors and its linked thru the hotel. You can eat there and buy good book, board games check out their electronics and they also have a bakery

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Thank 428ricardov
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

hank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Sd
Reviewed 3 January 2017

Having Sanborns next door made this a very nice stay. Without Sanborns IStay is nice, but nothing special. Sanborns has a very nice cocktail lounge and has a great bakery. New Years day at noon no coffee at the IStay, went next door to Sanborns, got a coffee and roll for a $1.00

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Thank philipsA3872SI
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

El Paso
Reviewed 21 December 2016

Staff was excellent except for the guy in the breakfast buffet who tried to make my wife feel ignorant, but after I spoke to him he became nicer. Lobby staff super nice and facilities were great. The only issue was that the water in the morning was not hot and we had to call reception. Luckily, they fix it quickly....

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Thank 230abrilr
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

Greeley, Colorado
Reviewed 4 December 2016

This would be around the 9th or 10th time in a couple of years that I've been here. Everything was meh. The worst part of the entire room was the tub was disgusting. It was full of hair and when I went to check out, I told the young girl about it and she apologized. That's it. :)

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Thank mario9193
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Southwest Harbor, Maine
Reviewed 10 November 2016 via mobile

Great hotel clean rooms comfortable beds. If you ever come to Juarez this is the place to stay. Very affordable and 10 minutes from the US border. Food in Mexico is wonderful don't forget and try those hole in walls places to eat. over all great experience.

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Thank lastenia b
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: €42 - €59 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from iStay Hotel Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from iStay Hotel Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not in the back, view to the pool”
77salvatoref, 29 Sep 2016 | Read review
“Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side.”
martinmM1761SR, 2 Aug 2016 | Read review
“Rooms away from the pool are quit!”
leticiaO_12, 16 Jun 2016 | Read review
“Check in BEFORE 6 p.m. or they will screw you out of a room.”
mario9193, 29 May 2016 | Read review
“1st Floor is quieter and it's easy to run around.”
mario9193, 21 Dec 2015 | Read review
5 of 5