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Palacio Azteca Hotel

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171 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Reviewed 4 August 2015 via mobile

Front desk personal needs to improve on customer service skills. SO RUDE & NOT A SINGLE "Hello, welcome." Rooms are nice & so is restaurant but servers are RUDE! Lots of attitude problems going on here! The bellhop guys outside are AWESOME!!

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Helpful?
3Thank Fuchis76
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we regret not having attended much as you hoped, we are constantly working to offer our customers a quality service that exceeds your expectations and we would continue to do so. We hope you will visit again and can assess whether improved. Sincerely, Alex Montes, Manager.

San Diego, California
Reviewed 12 July 2015 via mobile

This is the second time I stay at this hotel. It's a nicer hotel and got a good deal. It is close to Revolución, and Rio. Shopping and restaurants are close by. Request a room with view of the pool. It's much nicer. The bad is that check in took too long and we had a reservation. The bell hop...

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Helpful?
3Thank Elsa072012
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your comments, we will establish procedures to ensure response to requests from our guests to avoid such incicdentes. Thanks for the image of the city of Tijuana, looks great.We forward to welcoming you again very soon. Sincerely, Alex Montes, Manager.

New Jersey
Reviewed 9 July 2015

Checked in during a fairly busy (USA) holiday weekend. I'm not sure about the expectations for the positive reviews, but my experience was nothing short of 'run away'. Coming from the USA, it's a short drive from the border, right between the two sides of a main highway. My issues with this property: - Could not locate my prepaid reservation...

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Helpful?
2Thank Vincent F
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate the time it took you to make your criticism and regret very much that you have not enjoyed your stay in our facilities. We continue to work to improve what is in our hands. If you want to contact me personally, my email is manager@hotelpalacioazteca.com Sincerely, Alex Montes, Manager.

Reviewed 6 July 2015 via mobile

Great attitude of the people who serve us and in the restaurant the waitress Daniel excellent service. The pool was great and the room clean and organized. My wife and my daughter were satisfy definitely going back and reserve one more time

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1Thank Sergio C
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, Thank you for your comments! You can be sure we will continue working to always provide the best service in the best facilities at the best price.We hope to see you back with us. Best regards, Alex Montes, Manager.

Reviewed 27 June 2015

The hotel sits between two main/busy roads. They stick naive customers on the back half. Traffic is directly next to/under ALL rooms on the back half of the hotel - does not matter what floor. It is a main road with several stops lights so you get used to the timing every 2 or 3 min of the lights turning...

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2Thank James C
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we are very sorry that your experience in Tijuana and in our hotel was not of your satisfaction. We also regret that the double glass the windows have in the rooms was not enough for you to avoid external noise. About the ATM issue, actually it was working and its surprises me you could not get money with...

Patchogue, New York
Reviewed 20 June 2015

We stayed here two nights. The staff were so courteous and friendly, parking was free and security patrolling regularly. We were greeted with smiles every day and the front desk were always so helpful and some could speak English wonderfully. Restaurant is a must-go-to. The food is delicious and authentic and the prices are more than reasonable. For two of...

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Helpful?
Thank G-Hendrix
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your coments and hope to soon have the chance to meet him. Sincerely, Alex Montes, Manager Hotel Palacio Azteca

San Francisco, CA
Reviewed 1 June 2015

I was in Tijuana to see a concert in the Plaza Monumental and needed a hotel. I looked through the reviews of this hotel as many of us do... and said OK.... sounds good enough to me. When I crossed the border and took a taxi, the driver knew exactly where the hotel was and it's name. When I arrived...

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3Thank mottovino
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your comments and we invite you to return to Tijuana, you will be glad to serve you again soon. Sincerely Alex Montes

Los Angeles, California
Reviewed 25 May 2015

I have stayed here twice in the past two months. The rooms are spacious, well appointed and clean. The food is very good and the bar is friendly. I would definitely stay here again and recommend it to others.

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Thank travelingfool54
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we are happy to stay with us when visiting Tijuana, we welcome your comments and we are committed to continue improving day by day. We hope to welcome you soon. Sincerely, Alex Montes, Hotel Palacio Azteca.

Huntington, West Virginia
Reviewed 10 May 2015

The Palacio Azteca Hotel is one of the better places to stay in Tijuana. The rooms are clean and well equipped with free Wifi, flatscreen TV with dish, comfortable beds, closets, and toiletries. There is free valet parking, a fully stocked bar and restaurant off of the lobby, a swimming pool, and elevator service to seven floors of rooms. Across...

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Helpful?
1Thank John S
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for your comments. We climb to our website a video to help get to the Palacio Azteca Hotel from the border of San Ysidro CA. We are pleased to know that you enjoyed the food and the atmosphere offer was to his liking, every Sunday we have live music so the hope back soon....

San Diego, California
Reviewed 10 May 2015

close to clubs and restaurants and good party places but mostly boring. nothing happening at night exept down the street at the clubs. nobody wants to party or do anything but sleep so i guess its alright for that.

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Helpful?
Thank Todd C
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, we appreciate your feedback. On your next visit to Tijuana offer excellent guidance on options for fun, please go to front desk and we will gladly assist. We hope to see you again soon at Palacio Azteca Hotel. Sincerely, Alex Montes.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Palacio Azteca Hotel

Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Region: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: €56 - €68 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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Hotel Style:
#4 Best Value Hotel in Tijuana
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Questions & Answers

Here's what travellers have asked, with answers from Palacio Azteca Hotel staff and other travellers.
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Questions? Get answers from Palacio Azteca Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with pool view.”
 of 5 bubbles charlieg_007, 28 Nov 2016 | Read review
“Ask for the suite with rooms with a hot tub- they are amazing!!!”
 of 5 bubbles neilo626, 27 Oct 2016 | Read review
“yes go stay at grand or lucerna i loved those hotels”
 of 5 bubbles haykushik, 23 Sep 2016 | Read review
“Top floor! ”
 of 5 bubbles Ella811, 8 Sep 2016 | Read review
“Our room on the seventh floor had a great view of Tijuana.”
 of 5 bubbles R3961XDsharonc, 16 Feb 2016 | Read review
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