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This Hotel is a major security risk to anyone who stays there. My wife and I were robbed in our room and the hotel has all the footage of the robber. We were promised full restitution by the management the night it happened and they...More
Response from Juan Manuel A, Gerente at Holiday Inn Tijuana Zona RioResponded 1 week ago
Thank you for your comments and thanks for your preference
It has been quite some time since I stay here. It was nicer this time. Staff had good English, and room was really nice and everything was in good working order. Improved my impression of this hotel over past visit. I'm always shocked the price...More
Response from Juan Manuel A, General Manager at Holiday Inn Tijuana Zona RioResponded 26 May 2018
Thank you for trusting us to be your Hotel to stay during your business trip. We appreciate your kind expressions of appreciation, and are especially grateful and looking forward to be of your service again in the near future.
Thank you for choosing Holiday Inn...More
From my last stay, that was bad to say the least as their attention to detail is inexistent and left us waiting in the dining room for our rooms, even when they promised to let us know when they will be ready; also, the bar...More
Response from Juan Manuel A, General Manager at Holiday Inn Tijuana Zona RioResponded 29 August 2018
On behalf of Holiday Inn, I want to extend my sincerest apologies for the negative experience that you had in our Hotel.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and...More
Location is exceptional, hotel needs sound proof windows, all night cars pass by and accelerate as it was a race track. Staff is ok, but what I loved was the SPA, very nice and complete, all personnel at the SPA are charming and leave you...More
Response from Juan Manuel A, General Manager at Holiday Inn Tijuana Zona RioResponded 4 August 2018
I have read your kind comments and I want to express my thankfulness for letting me know we are achieving greatness in the services we provide. May we continue to be the hotels of your choice, rest assure you will continue to find the best...More
This Holiday Inn was nice surprise ! Clean and awesome treatments at their spa! I would recommend the spa for everyone. I had 50 min deep tissue massage, and it was the best one ever. Room was clean and quiet. I didn't use the restaurant/bar,...More
Response from Juan Manuel A, General Manager at Holiday Inn Tijuana Zona RioResponded 14 May 2018
I am taking a moment to express how delighted we were having you stay here at our hotel, we most certainly thank you for your kind comments. To know your stay at our hotel was according to your expectations makes us feel that we are...More