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Torre Lucerna Hotel Ensenada

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Traveller (35)
Room & Suite (24)
Pool & Beach (1)
Overview
  • Excellent43%
  • Very good22%
  • Average13%
  • Poor4%
  • Terrible18%
2 weeks ago
“Our stay never happened but the bill sure did”
10 Jul 2018
“Work in progress”
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Beachfront
Pool
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (22)
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4
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1 - 5 of 11 reviews
Reviewed 2 weeks ago

My husband and I had booked a 3 night stay for a family member’s wedding. Unfortunately, we were unable to make the wedding as my husband was rushed to the hospital by ambulance with a severe infection the morning of our scheduled stay. I know...More

Thank Diane W
Reviewed 2 weeks ago

great weekend spot. nice restaurant with a good menu, but the best part is the great bar. underground parking with lots of security. room are modern, clean and all with a view of Ensenada Bay. Lobby has a nice Mexico vibe.

Thank GabachoGordo
Reviewed 4 weeks ago via mobile

Since we got there it was a hot mess! But the worst experience began when they started a 3day wedding with loud music, banda and aggressive people with guns, ops, We mean “bodyguards”... not a good deal for a hotel that states to be 5STARS...More

2  Thank Anonymous H
Response from Mary Sol R, Community Manager at Torre Lucerna Hotel EnsenadaResponded 4 weeks ago

Dear Guest It´s very desappointing that the wedding we had this last weekend wasn´t friendly with your experienced in our hotel. We didn´t know about this mess, we will looking foward to work with this problem. Thank you for letting us know about this terrible...More

Reviewed 10 July 2018

It's a brand new hotel with a very nice room setup. I stayed in an ocean-view room, and the view was great. The TV was big and had lots of channels. The brunch had a nice variety, and the service was excellent. Most of the...More

Thank CSISeattle
Response from Mary Sol R, Community Manager at Torre Lucerna Hotel EnsenadaResponded 4 weeks ago

Dear Guest Thank you for your time to write us your complete Experience: For one side, we´re so happy to hear that you had a good experience with us and the other side, we need to work with all your details. Your opinion are very...More

Reviewed 29 June 2018 via mobile

The property had just opened a month before our visit and was obviously still going through some teething issues. The design of public spaces and rooms is wonderful and worlds apart from other lucerna properties. Still some service issues, however I am certain that with...More

2  Thank Tambli
Response from Mary Sol R, Community Manager at Torre Lucerna Hotel EnsenadaResponded 4 July 2018

Hello our friend! It is a pleasure to serve you! Thank you for your preference and stay! We hope to see you back to Ensenada and that we continue to be your best option: At the same time, we will take care of getting the...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$141 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Ensenada
#4 Business Hotel in Ensenada
#19 Mid-range Hotel in Ensenada
#21 Quaint Hotel in Ensenada
Room types
Suites
Details
Price range
US$141 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Ensenada
#4 Business Hotel in Ensenada
#19 Mid-range Hotel in Ensenada
#21 Quaint Hotel in Ensenada
Room types
Suites
Add Photo Photos
Traveller (35)
Room & Suite (24)
Pool & Beach (1)
Family and Play Areas (2)
Questions & Answers
Ask a question
Stevela77
3 June 2018|
Answer
Response from Jose V | Reviewed this property |
Unfortunately they do not. Ensenada has limited beaches. Most are south of the city
0
Votes
Room Tips
"I would definitely get the ocean view room if possible."
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"Look for a different hotel! AWFUL service!!"
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"HIgher floors have better views"
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"Ask for Ocean View"
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