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Planters Country Hotel & Restaurant

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288 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Phuket, Thailand
Reviewed 25 July 2013

We are an older British couple who had this place recommended to us. We booked by 'phone and settled for the set menu (US$25 a head). Chalet it is not - chateau is more like it. The hotel/restaurant is an 80 year old Tudor style treasure of a house, full of antiques and memorabilia. The owner, Bala, met us and...

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Helpful?
2Thank Dennison M
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your wonderful response on your recent visit to our hotel.We appreciate your warm comments and we hope to see you again in the future if not at least that you will pass the word around to your friends and family.We truly appreciate your comments about our entrance and have decided to take the necessary steps to improve...

Kuala Lumpur, Malaysia
Reviewed 2 July 2013

Well, after a hectic fishing trip with family at Mersing-Johor, I thought it was a good idea for a short weekend gateway to Cameron Highland (about 2.5hr drive from Kuala Lumpur) to soothe those sunburns. We reached Cameron at about 1600hrs and immediately scouting for accomodation. As we past Brinchang to Tanah Rata, my mind was telling me to turn...

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Helpful?
Thank LingYawJiun
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you so much for your wonderful comments about our property.It is guests like yourself who make us feel they have captured the essence of a highland holiday.We warmly appreciate any feedback be it positive or negative so that we can use it as a guideline to improve our business.We have written to the local authorities to retar the road...

Singapore
Reviewed 24 June 2013

The "hotel", which is expensive for the service received, has a charming architecture but it is in need of a renovation. The service needs to be improved. With the exception of the security guard who wasa charming fellow and waited for us until 2 am to check-in, the rest of the staff are barely helpful. We liked the gardens but...

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2Thank MarieJoshi
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

We are truly sorry that you had a bad experience on your visit to our hotel.We warmly welcome any feedback be it positive or negative so that we can use it to improve our business.We look forward to seeing you again so that we can rectify any mistakes.Thank you....Bye

KL
Reviewed 20 June 2013

We only came to Bala's for the afternoon tea and scones, Yes it was the expensive scone set we had BUT it was worth it. Just to relax in the garden and being from England, I felt like I was in the countryside. Plus the scones were worth it! Hopefully will be back soon :)

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1Thank jems84kl
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your warm response regarding your afternoon tea and scones experience at our hotel.We truly appreciate your comments and look forward to seeing you again in the future.Thank You...Bye

Petaling Jaya, Malaysia
Reviewed 19 June 2013

Ok, we went the budget rooms but it was still M$160 night. See for yourselves the photos posted. It was adequate, not much more than that. The devonshire tea was strictly average and over M$20 for 2 scones and tea?? We heard there were better options for this in the Tanah Rata but didnt try them.

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1Thank LawrenceGuanTeoh
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

We warmly welcome your comments about our cheaper rooms.Steps have been taken recently to upgrade these rooms so that they meet customer satisfaction.We hope to hear from you again and would like to warmly welcome you to stay with us.Thank You....Bye

Bern, Switzerland
Reviewed 9 June 2013

As we traveled to the Cameron Highland on Saturday we had to deal with higher prices and fully booked hotels. Bala's Chalet are charming but old and to take a shower is a fight, as the warm water is coming and going (in the Highlands is not so warm). You are immersed in the nature, which is lovely. However RM...

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2Thank moreno65
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

We truly appreciate your comments about our hotel and the price of rooms.Any feedback be it positive or negative will definately be useful to our business.Necessary steps is being taken to upgrade the rooms so that it meets customer satisfaction,Than You...Bye

Kuala Lumpur, Malaysia
Reviewed 14 May 2013

Specially went here to taste the scones and English tea set.. The place is very private.. Very nicely designed with the nature theme and flowers all over the place. Feel very close to nature at this place. Ordered set of scones with tea. It cost me RM22.50.. That was quit expensive for 2 pcs of scones and a cup of...

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1Thank Mikedenesh
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your wonderful comments about our scones and garden.We have taken into account your comments about the price for afternoon tea and will bring it to our management to decide.Thank you...Bye

sarawak
Reviewed 4 April 2013

Hi my name is clement,and i stayed at Bala Chalet while on my work trips there and to source for affiliate hotels,for time share members..i found the hotel an excellent spo for nature lovers and those who are into romantic escapade.No doubt from the previous reviews on the dampness and smell and etc ,i find it hard to relate and...

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2Thank harcharan22
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Clement,It was such a pleasure to read your long but inspiring comments.I hope it answers some of the questions posted by some negative reviewers.No doubt we are not saying that we are not without flaws and are constantly trying to improve but some of the reviews have been grossly unfair.We hope to improve and rectify our shortcomings as soon...

singapore
Reviewed 1 April 2013

I don't know why this place has a lot of bad reviews. Sure, the place is old, but i think it is one of the most charming resorts in Cameron. We stayed there for 2 nights. The prices are a bit high, yes, but the other charming chalets like Lakehouse and The Smokehouse are way more expensive. The other hotels...

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1Thank jannah28
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your wonderful comments.We truly appreciate all feedback be it positive or negative so that we can improve our business.We look forward to welcoming you back to our hotel once again.Thank you...Bye

Reviewed 31 March 2013

We booked based on a reference in the Insight guidebook for Malaysia. I wish I'd read here first. The negative reviews are all correct. The place looks nice from the outside and has a lot of little nooks and corners. I was excited to let my kids play and discover there. However, on the first evening when we came back...

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2Thank SlashZap
BalaReservation, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

We would firstly like to thank you for taking the time to give us your feedback regarding the mosquito problem.Although it is not a major problem in Cameron Highlands it can be quite annoying especially in an area where there is much greenery.We will truly take the necessary steps to rectify this problem and educate our staff on how to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
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  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service

Additional Information about Planters Country Hotel & Restaurant

Address: Lot 55 | Cameron Highlands, Tanah Rata 39000, Malaysia (Formerly Bala's Holiday Chalet)
Region: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Price Range: €55 - €80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Planters Country Hotel & Restaurant 3*
Number of rooms: 30
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Also Known As:
Bala`s Holiday Chalet Hotel Cameron Highlands
Planters Country Hotel & Restaurant Cameron Highlands/Tanah Rata, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Planters Country Hotel & Restaurant staff and other travellers.
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Questions? Get answers from Planters Country Hotel & Restaurant staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the garden Executive suite and Family Room are the best room as it's overlooking the garden and very large.”
 of 5 bubbles marynasuke, 26 Oct 2016 | Read review
“Do visit this property for Evening tea/Dinner even if you are staying here. Firewood, lovely music and good choice of food & wine :)”
 of 5 bubbles , 12 Oct 2016 | Read review
“Very steep steps to higher rooms but a great view once there.”
 of 5 bubbles X3471LPpeterh, 14 Sep 2016 | Read review
“If you are fit and able, take a Suite on the upper level...the views are great and very peaceful.”
  • Bedroom Suite very clean and very comfortable bed in Colonian Style.
  • Along the patio areas
  • Patios areas outside suites
  • Wooden steps to upper level of suite
 of 5 bubbles dorotheao250, 10 Sep 2016 | Read review
“Communicate who're running the services!”
 of 5 bubbles YukoK_13, 10 May 2016 | Read review
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