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24/12/2017 25/12/2017
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    Mercure Serpong Alam Sutera

    Kav 23 Jl Alam Sutera Boulevard, Tangerang 15325, Indonesia
    Lowest prices for your stay
    24/12/2017 25/12/2017
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    Savings alert: 12% below average rate

    The price you found is 12% lower than this hotel's average rate of US$76/night.

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    Traveller (307)
    Room & Suite (86)
    Dining (28)
    • Excellent36%
    • Very good46%
    • Average13%
    • Poor4%
    • Terrible1%
    Travellers talk about
    “living world” (29 reviews)
    “flavor bliss” (23 reviews)
    “privilege room” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (494)
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    1 - 5 of 338 reviews

    Reviewed 3 days ago

    Well done Mercure Serpong Alam Sutera. This time around, you did a great service. Check in process was smooth and effortless. Ms. Ficka, the front desk officer is friendly and welcoming although she tends to forget on my room packages consisting the food and beverage...More

    Review collected in partnership with Accorhotels.com
    Thank CalChoong
    Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded yesterday

    Dear Mr. Calchoong, Warmest Greeting from Mercure Serpong Alam Sutera It was our great pleasure to have you staying with Mercure Serpong Alam Sutera and we wish to thank you for your confidence in our services and highly appreciated for your time to share your...More

    Reviewed 5 days ago

    What's interesting on my stay experience is, at the first time we booked the room, we placed at 5th floor but during check in I asked to be placed in smoking room which is move to 2nd floor (227), but we don't think we like...More

    Thank CitraWY
    Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded yesterday

    Dear Mr. CitraWY, Warmest Greeting from Mercure Serpong Alam Sutera Thank you so much for taking your valuable time to write a review concerning your recent stay with us. We are delighted to learn that you were satisfied by our facilities and the services provided...More

    Reviewed 2 weeks ago via mobile

    Great gesture for the reservation supervisor to email for confirmation and reminder with regards to my trip. Room was reserved for late check in. However upon reaching my non smoking room I felt was disappointing. Room 333 is filled with cigarette odor. Did not opt...More

    Thank Lau Q
    Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 3 days ago

    Dear Mr. Lau Q, Warmest Greeting from Mercure Serpong Alam Sutera Thank you for your review us on TripAdvisor. we truly appreciate your feedback on our hotel. your nice word definitely will forward to Marcell our Reservation supervisor. which I believe will motivate her to...More

    Reviewed 3 weeks ago

    Recommended for all types of traveler. The Hotel is composed of remarkable staff from the top bottom which makes your stay memorable. All groups are willing to help give beyond duty assistance from concierge group, housekeeping, IT, Mint & Pepper and receptionist team. Thank you...More

    Thank Sparkie687
    Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 2 weeks ago

    Dear Sparkie687, Warmest Greeting from Mercure Serpong Alam Sutera Thank you for staying with us and taking your time to express your important feedback on Tripadvisor We glad to hear that you enjoyed a comfortable stay with us. We will share your comments with all...More

    Reviewed 3 weeks ago

    The Mercure is a nice Hotel with good breakfast and rooms. Also the Pool Area is very nice but noisy as there are some main roads around. Unfortunately the reception is not always up to date but the Hotel is to recommend for business trips....More

    Thank klettman
    Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 2 weeks ago

    Dear Klettman, Warmest Greeting from Mercure Serpong Alam Sutera Thank you very much for taking some of your precious time to complete your review in our TripAdvisor. We welcome all guest feedback as it enables us to continually strive for service excellence in order to...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Parking
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Outdoor pool
    • Price range
    • US$47 - US$83 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in Tangerang
    • #2 Luxury Hotel in Tangerang
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 170
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Mercure Serpong Alam Sutera reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • Banten Province >
    • Tangerang
    Add Photo Photos
    Traveller (307)
    Room & Suite (86)
    Dining (28)
    Pool & Beach (23)
    Hotel & Grounds (197)
    Bathroom (19)
    Business Centre & Event Rooms (3)
    Nearby HotelsSee all 55 hotels in Tangerang
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    Nearby Restaurants
    Bandar Djakarta Alam Sutera
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    Nearby Attractions
    IKEA Alam Sutera
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    Ask a question
    Questions & Answers
    Matthew H
    15 November 2017|
    AnswerShow all 2 answers
    Response from haryono123 | Reviewed this property |
    around USD 7,00/bottle
    Serena A
    13 March 2017|
    AnswerShow all 14 answers
    Response from Willma O | Reviewed this property |
    Beside the hotel there is a big mall, you can just go there by walking. There is various restaurants, supermarket, children's playground, etc.
    18 December 2016|
    AnswerShow all 3 answers
    Response from esasch1485 | Reviewed this property |
    sorry for the late answer, they have a good pool at top building, and so with the kids place, im noy sure about the other kids room, except the kids pools i like the room, they have a good room to there.
    Room Tips
    "Pool view, high floor."
    Read review
    "high floor pool view"
    Read review
    "Higher rooms probably have less mosquitoes"
    Read review
    "Eat breakfast at the Hotel but lunch and dinner better outside."
    Read review
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