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Mercure Serpong Alam Sutera

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Traveller (388)
Room & Suite (130)
Dining (36)
Overview
  • Excellent44%
  • Very good39%
  • Average12%
  • Poor4%
  • Terrible1%
Travellers talk about
“living world”(33 reviews)
“flavor bliss”(27 reviews)
“privilege room”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (590)
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409 results
Traveller rating
171
158
52
19
9
Traveller type
Time of year
LanguageEnglish
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171
158
52
19
9
Show reviews that mention
All reviewsliving worldflavor blissprivilege roomshopping mallfree mini barpepper restaurantswimming poolnice hotelfood areastrategic locationrestaurant staffroom upgradewalking distancememorable staymineral waterfour star hotelwelcome drink
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1 - 5 of 409 reviews
Reviewed 6 days ago via mobile

First time stay at this hotel and was pleased with the check in efficiency, luggage handling service and cleanliness of the room including bathroom. Restaurant also offered good options of breakfast menu including selection of coffees. Local and western food was served. Taxi is also...More

Thank Eko S
Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 3 days ago

Dear Eko S, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! This is a truly fantastic review that you have posted. Thank you so much for that. It’s great to know that your stay was met with your expectation. We are...More

Reviewed 1 week ago via mobile

This is our second stay at Mercure,nice place..the staff in hotel is nice and friendly #ficka.. The swimming pool is good also and you can find many restaurant here..will be next choice hotel again.. overall good hotel.. Thanks...More

Thank putrisolocin
Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 3 days ago

Dear putrisolocin, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! I am trully happy to hear that you enjoyed your stay with us. Thank you for your compliments for, the hospitality of our staffs. Especially Ficka our Front Desk Agent, we...More

Reviewed 1 week ago via mobile

I spend my holiday last month with my family at this hotel. we booked 'funtasia' room recomended by one of our friend that stay here before and tell us to try it. The reception was very kind,and the best thing is that my daughter love...More

Thank tri w
Reviewed 1 week ago via mobile

Spend our lebaran holiday with all our family members.Hotel always full.very strategic location.a lot of restaurants nearby. Check in process was quite quickly. Room nice and clean.nice pool especially for children.breakfast good of variety menu.check out also quick. I will stay again for my next...More

Thank riarini60
Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 3 days ago

Dear riarini60, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to send your review at TripAdvisor. It is a pleasure to received your positive comment about our hotel facilities. And we are glad that, our...More

Reviewed 1 week ago via mobile

We stayed as a family and booked 2 rooms for 2 nights and other 2 rooms for 1 night on 7 July 2018. The checkin process was very slow, we had to wait until 3.30pm for our rooms to be ready. The check out process...More

Thank MariaLarasati
Response from Cyril M, General Manager at Mercure Serpong Alam SuteraResponded 1 week ago

Dear MariaLarasati, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. I appreciate all reviews as it is only through receiving such feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Spa
Hotel Amenities
Wheelchair Access
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$50 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Tangerang
#2 Spa Hotel in Tangerang
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$50 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Tangerang
#2 Spa Hotel in Tangerang
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (388)
Room & Suite (130)
Dining (36)
Pool & Beach (23)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Matthew H
15 November 2017|
AnswerShow all 3 answers
Response from haryono123 | Reviewed this property |
around USD 7,00/bottle
1
Vote
Serena A
13 March 2017|
AnswerShow all 14 answers
Response from Willma O | Reviewed this property |
Beside the hotel there is a big mall, you can just go there by walking. There is various restaurants, supermarket, children's playground, etc.
0
Votes
IreneYoh
18 December 2016|
AnswerShow all 3 answers
Response from esasch1485 | Reviewed this property |
sorry for the late answer, they have a good pool at top building, and so with the kids place, im noy sure about the other kids room, except the kids pools i like the room, they have a good room to there.
0
Votes
Room Tips
"Choose pool view for better sights"
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"Room far away from the lift"
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"best view to pool side and Living World Mall"
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"high floor"
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