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Atria Hotel Gading Serpong

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474 Reviews from our TripAdvisor Community

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There are newer reviews for Atria Hotel Gading Serpong
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Showing 303: English reviews
Singapore, Singapore
Reviewed 3 weeks ago via mobile

Was trying to call tiger airway and called the operator. Connected the line, phone does not allow us to use the keypad. Then ask the operator to selection the option, tell me nobody is working in tiger airway and cannot connect. Called the malay duty manager and he and the lady in white on duty today, 2nd April can,shouted at...

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Helpful?
Thank icecreme
AntonSusanto-GM, Guest Relations Manager at Atria Hotel Gading Serpong, responded to this review

Dear icecreme, thank you for your time to share your stay experience at Atria Hotel Gading Serpong. In regards your comment in related to tiger airway, we have already tried to assist you by call the tiger airways, but at the moment tiger airways has busy line and then our staff inform that on weekend maybe there is less staff...

Rawang, Malaysia
Reviewed 3 weeks ago

The room was clean and tidy. the surrounding was organized.The hotel staffs are very helpful and friendly. The food was average but a lot of variety. The pool is very small and i can't even swim. But overall was ok i will definitely come back again.

Review collected in partnership with this hotel
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Helpful?
Thank muhd_fitri_ismail
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Muhd_fitri_ismail, Thank you for time to share your experience stay at Atria Hotel Gading Serpong We glad to hear that our product and service has been met your expectation. In regards our pool facility has small size has been brought us attention. Due to this problem we suggest you to swim at our Residence that open daily basis start...

Reviewed 4 weeks ago via mobile

These are the second time we come here for do the family trip when long weekend come. The first time when new years eve 2015. Great atmosphere,great hospitality, have a great food when breaksfast specially when friday cause a lot of traditional food. Keep up the good work.

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Helpful?
Thank Sayid Faisal A
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Sayid Faisal A, Thank you for your time to share your stay experience at Atria Hotel Gading Serpong. We glad to hear that our products and services have been met your expectation. Your positive comment has been informed to all staff to motivate them to work in highest standard. Once again thank you for your comment and looking forward...

Brisbane, Australia
Reviewed 4 weeks ago

Staff at this hotel were second to none. Very friendly, helpful and efficient. Anything you ask to be delivered to room (iron etc) is there in minutes. The breakfast selection is very good but 'hot' food is often barely warm which can be a health risk. Air conditioning struggles to keep up. TV channel reliability was a big problem. Street...

Review collected in partnership with this hotel
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Helpful?
Thank Ricardo773
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Ricardo773, thank you for your time to share your stay experience at Atria Hotel Gading Serpong. We are glad to hear that our housekeeping service has been met your expectation. However we appreciate your comments regarding food temperature, air conditioning, street noise also TV channel list has been brought us attention and will follow up by department concern to...

Istanbul, Turkey
Reviewed 5 weeks ago

The hotel is clean. And the team was very friendly and helpful. It is very near to a big mall. You can find everythnig there, exchange office, shops, restaurants etc. And the rooms were clean enough. Price/quality performance is more than enough. Thank you.

Review collected in partnership with this hotel
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Helpful?
Thank sgunay
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Sgunay, Thank you for your time to share your experience stay with us and we are glad to hear that your stay meet your expectation. Your comment regarding our services has been informed to all staff to make them more motivated during working. Once again thank you for your review and looking forward your next visit to Atria Hotel...

Kuala Lumpur, Malaysia
Reviewed 15 March 2017

The hotel room is spacious and comfortable. It is very convenient in term of location, where the Summarecon Mall is just within 5 mins walking distance. Restaurant with different type of cuisine are around the area. The staffs are friendly and helpful.

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Helpful?
Thank AnnieYfy
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear AnnieYfy, It is great to hear that you had a excellent stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Anton GM

Reviewed 15 March 2017 via mobile

Nice and comfort hotel, great location as near to shopping mall and nearby "cafe tend". We love the breakfast menu provided 'sarapan ndeso'. 4stars hotel rates with 5stars convenience. Recommended to stay

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Helpful?
Thank Ineke C
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Ineke C, It is great to hear that you had a Excellent stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Anton GM

Reviewed 5 March 2017 via mobile

So I am with two schoolmates for the SEAMC competition, and we recieve a warm welcome when the buses first arrived at the hotel with a sweet local drink. At the night ceremony, the staff presented a wide selection of cakes and pastries accompanied with an assortment of drinks. However what truly impressed me was the kindness in the staff....

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Helpful?
1Thank Solomon L
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Solomon L, Thanks for sharing with us your experience of stay in Atria Hotel Gading Serpong. We are glad to know that our product and services are up to your expectation and needs. We do hope your event of SEAMC was a successful one. Thanks and looking forward to welcoming you again in Atria Hotel in the near future....

Jakarta, Indonesia
Reviewed 1 March 2017

Hotel staff were very kindly and helpfule. In particular, Miss Nurul is very kind. Thank you. Room is very clean and breakfast was very good for me If i visit Indonesia in next time, I will stay this hotel.

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Helpful?
Thank skimario
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Skimario, Thank you to share your experience stay at Atria Hotel Gading Serpong and we glad to hear that your stay has been meet your expectation. Your comment regarding Ms. Nurul has been informed to make her more motivated during working. Once again thank you for your review and looking forward your next visit to Atria Hotel Gading Serpong...

Sydney, Australia
Reviewed 28 February 2017

Great customer service, great breakfast, although I paid for superior room staff at first tried to apologise and put me in a twin, I objected they rectified the situation otherwise all great, I will be back again

Review collected in partnership with this hotel
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Helpful?
Thank Rawaya
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear Rawaya, Thank you for your time to share your experience stay Atria Hotel Gading Serpong. We are glad to know that our staff, services and facilities that we provide are up to your expectation and need. We will always put our efforts to make them at highest standard as well. Thank you and looking forward to welcome you again...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 

Additional Information about Atria Hotel Gading Serpong

Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Region: Indonesia > Java > Banten Province > Tangerang
Price Range: €35 - €65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Aston Paramount Serpong Hotel Tangerang
Hotel Style:
#4 Spa Hotel in Tangerang
#4 Luxury Hotel in Tangerang
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Questions & Answers

Here's what travellers have asked, with answers from Atria Hotel Gading Serpong staff and other travellers.
3 questions
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Hyderabad, India
over a year ago
Hyderabad, India
over a year ago

See all questions (3)

Questions? Get answers from Atria Hotel Gading Serpong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“highest floor available, to get nicer view of the town”
indrakm, 22 Sep 2016 | Read review
“Choose a room on the opposite side from the road that has some noise.”
dimkan41, 17 Sep 2016 | Read review
“there are 2 wings one Hotel and the other is Residence , choose later if with family”
adlogic, 11 Sep 2016 | Read review
“Nice view with huge window for rooms facing the direction of the main lobby. Always great for higher floor.”
naylork, 10 Sep 2016 | Read review
“No comment”
weechongteik, 1 Jun 2016 | Read review
5 of 5