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The Phoenix Hotel Yogyakarta - MGallery Collection

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Jl. Jenderal Sudirman no. 9, Yogyakarta 55233 Indonesia
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About

#7 of 354 hotels in Yogyakarta
Location
Cleanliness
Service
Value
This legenderay hotel was initially built as private estate in 1918. Through the ensuing decades, the property changed hands a number of times, until a Dutch caretaker turned it into Pensioner Hotel. The Phoenix name was deliberately chosen by the last proprietor who hoped that it would remain intact forever, believing in the ancient myth of The Phoenix, the sacred fire bird symbolizing regeneration throughout eternity.The Phoenix Hotel is elegantly situated in down town Yogyakarta, the cradle of Javanese civilization. The legendary Malioboro Street is just nearby, while the world herigate Borobudur and Prambanan temples are only an hour drive. Yogyakarta's cultural heritage and picturesque settings emit a distinctive charm that seldom fails its visitors.The 144 beautifully appointed rooms are reflecting the ambiance of bygone era wrapped in modern comfort facilities, enabling its occupant to celebrate a glorious past without losing the beauty of contemporary living.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Centrally Located
Languages Spoken
English, Indonesian
4278Reviews37Q+A100Room tips

Reviews
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Jan J wrote a review Jan 2023
6 contributions
This hotel, originally from 1914, has everything a hotel in Yogyakarta needs: spacious rooms, very good restaurant and an abundance of Javanese cultural artifacts. In every hallway batik stamps are displayed in recessed pockets. Many halls have wooden or ceramic antiques. The dining area has an excellent breakfast with Indonesian and continental choices. It even had gudeg, the typical Yogya food. The service was excellent and friendly. The salt-water pool was refreshing after a long day of sightseeing. The hotel is about 40 min walk from the Kraton (Sultan palace), which is perhaps the only drawback.
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: Taxi’s at the hotel are more difficult to get in the evening (use Uber or Lyft).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 1 week ago
Dear Jan J, We are so happy to read your generous feedback which is full of lovely words. We are glad that everything we provided has given you an indulgence moment. Your comments are definitely valuable and serve as encouragement for us to continue to strive to provide each of our guests with the best one. We would be very pleased to have the chance to welcome you back at The Phoenix Hotel Yogyakarta to experience another superb moment with us. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela John wrote a review Jan 2023
Bali, Indonesia4 contributions
one of the 5 star hotels in yogyakarta with a colonial era heritage concept, a strategic area is very helpful if you want to visit the city center, there are various restaurants and souvenir places to visit.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 3 weeks ago
Dear Angelajohn333, Thank you so much for taking the time to share your wonderful experience at The Phoenix Hotel Yogyakarta. We feel honored for your wonderful compliments and your generous review of us. We would be very happy to welcome you back to our heritage hotel for another 5-star hotel experience with us. See you again soon. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz M wrote a review Jan 2023
Long Beach, California99 contributions38 helpful votes
Nice 4 star hotel, comfortable and clean. Great breakfasts. Good rooms. Excellent service. Hotel is in a busy area (all of Jogja is busy). Rather large hotel. One strange thing is needing to walk thru the restaurant to get to the rooms, but other than that everything was terrific.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 4 weeks ago
Dear Liz M, Thank you for your feedback following your stay at The Phoenix Hotel Yogyakarta. We are glad that you enjoyed our facilities and services. The Phoenix Hotel Yogyakarta was built in 1918 and it is one of the heritage buildings in Yogyakarta which is located in the heart of this city. Once again, we thank you for your kind review. We wish to welcome you back to The Phoenix Hotel Yogyakarta for another great experience with us. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rainard A wrote a review Dec 2022
Jakarta, Indonesia14 contributions
Hotel location is great, it was easy for me to get to anywhere around the city. Also my eyes were spoiled by their beautiful interior. The staff at restaurant (I forget his name) was helpful and pay attention to what guest needs. Check in was fast and the staff really did a great work to make check in experience more personalized. Overall I do enjoy staying here.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 18 Dec 2022
Dear rainandreas, Thank you so much for sharing your feedback following your stay in our beautiful heritage hotel – The Phoenix Hotel Yogyakarta. We are happy to know you had an enjoyable stay with us. The whole team is delighted to deliver genuine services and create the best experience for each guest. We really hope to welcome you back here for another enjoyable experience. See you again soon. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gionardo M wrote a review Nov 2022
Bandung, Indonesia1 contribution
I’ve stayed there for 1 night on Nov ‘22, room is spacious and comfy, ambience of the hotel feels like you live in a classic and classy building with aesthetic set up here and there. Staff were helpful and kind in every spot I met, whether during check in/out, in a restaurant, parking and pool. Overall I recommend this hotel, it’s worth to try.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 29 Nov 2022
Dear gionardom, Thank you so much for sharing your wonderful experience with us and even more for recommending our heritage building – The Phoenix Hotel Yogyakarta. We are beyond happy to receive generous comments like yours. It’s all that we need and our guests are satisfied with everything provided; starting from the arrival day until the departure. Thank you once again for your review. We hope to welcome you back here for another beautiful moment with us. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jarrod P wrote a review Nov 2022
Melbourne, Australia19 contributions3 helpful votes
+1
TL;DR version: noisy, dirty, average service, felt like a 2-3 star motel. Breakfast was good. Don’t use them to book transfers/drivers (scam). Overall, not worthwhile, stay elsewhere. I booked an “Phoenix Executive, King Size Bed” thinking this would pretty nice, since it’s their ‘best’ room other than a suite. If it is I don’t want to know what the other rooms are like! General hotel: it’s really quite a beautiful hotel; the building has a lot of history, and interesting character. The fitness room, sauna, and pool area are well equipped and quite good/clean too. Location is not far from Malioboro. The room: it looks like it hasn’t been renovated since the 1980s. Or even cleaned properly since then. The living room space is very dark and poorly lit, it contains a couch in the room with visible stains, and covered in hair from previous guests. A suitcase holder that couldn’t hold a suitcase. Cupboard doors that don’t open properly; need to force them open. The bedroom is nice, the bed is quite comfortable, and it overlooks the pool from the balcony. But the curtains don’t close very well, they have burn marks on them and Velcro holding them together. The TV is pretty average and has all the inputs disabled so you can’t plug in your own device - there is no hotel entertainment, and there is no guide for the TV channels. The bar fridge was so buzzing so loudly that I had to unplug it. On the topic of noise, unfortunately there isn’t much soundproofing in the room; on my first night it sounded like there were removalists changing the furniture next door (constant scraping of furniture across the floor). On my second night, there is loud music (sounded like a mix tape from an 18th birthday party in the 90’s) being played from somewhere the reception said was ‘the cafe’, and also guests calling to each other across the balconies. Also the corridors to the rooms echo like you wouldn’t believe, and so all the sound carries through to the room. Long story short: needs soundproofing badly! The bathroom: could use some remodelling. The cornices are dirty and cracked; many of the floor tiles have cracks in them. The bidet sprayer looks pretty manky, and something that looks like a blood stain on the vanity mirror. An overall old and ‘not particularly clean’ vibe to it. Similar to the living space, it’s really poorly lit. Also the toilet blocked on my second night (I can promise you it was nothing I did!); so maintenance had to come fix that… leaving the puddle of toilet water behind on the floor of course. It soon blocked again, so must be general plumbing issues. Dining: firstly the restaurant. I ate at Paprika the first night, the food was quite decent, and reasonably priced. The signature ‘gin sling’ was delicious. The service was not great; when I was eating my entree a wait staff member started hovering near the table waiting. As soon as I had the last bite, they were there immediately to take my plate and ask if I want the main. The same thing happened with the main, except this time I was only half way through the meal before they tried to take my plate, and then just stood around waiting afterwards. It made it feel like I was being rushed, and it was very uncomfortable. Because of this I didn’t stay for dessert, but thought I’d try in-room dining instead. Per the hotel guide, “In Room Dining Menus are available in your room”… umm, no they aren’t. Someone brought up a menu though, and waited whilst I read it (again… no rush!!!). Breakfast: buffet style breakfast, with a very large selection of both Indonesian and International cuisine, also with a fresh egg bar (I.e. cook to order). They have an automated coffee machine, which made decent coffee. Breakfast was definitely the best thing about my stay. The service: so it seems a lot of the staff have a “I’m learning” badge on. That pretty much sums it up; inexperienced, and inferior service; but at least they try, they just don’t know what to do. They don’t even have a senior staff member to support the “I’m learning” staff, so it seems the only way they are learning is through their mistakes. Check-in: was slow and the staff member was clearly trying to remember what needs to be done. I was doing an early sunrise trip the next day, so requested an early breakfast… I was asked “which breakfast I would like”, but hadn’t been given a menu or even any options! Ended up filling in a form for this. In room dining: when I had to call to ask about the missing menu, the first reception staff just transferred my call without saying anything; the second person then said they would transfer to the restaurant (not solving the issue of the missing menu); the restaurant then sent someone up with a menu and take my order. The room still has no menu. Early breakfast: did not arrive, and there was no one downstairs when I went to check before I had to leave. Receiving feedback: I told the reception desk when I returned to the hotel that I didn’t receive the breakfast. The response they had was “oh, we will pass the message on”… that’s a bit rubbish really. I mentioned it again when checking out, and this time got an “oh, okay”… that was even more rubbish. Maintenance: they were quick to send someone to fix the toilet issue… but sending a cleaner afterwards would have been nice. Concierge: always unattended, so can’t comment other than that. Booking airport transfers/tour drivers: do not book through the hotel, they are extremely expensive, and add a markup. They quote 550k for golden bird airport transfer; I booked direct with golden bird for 237k. They charge more than double for the same service! Similar with day trip prices (ie Borobudur/Prambanan). Do i recommend staying here; no. Tidak!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 27 Nov 2022
Dear jarrodp352, We would like to thank you for staying with us at The Phoenix Hotel Yogyakarta, and we appreciate the time you took to give us a review and share your detailed feedback. We truly regret to learn that you encountered an unpleasant situation during your stay with us, and we are sorry that you left us with such a poor impression. Please accept our sincerest apologies for not being able to satisfy your expectations. This is our loss that we failed to give you the best one. We are really sorry for the things that happened. Your feedback is very much valued, and we surely bring them to our attention. All the details mentioned encouraged us to review our operations for continuous improvement. We do the necessary action promptly to address your highlight and remarks. However, we are grateful that we are still able to notice your enjoyment of our signature drinks 'gin sling', and our breakfast too. Thank you for recognizing our best effort despite the other flaws we had. With all that being said, we once again apologize for everything that happened. We do hope that we will have the opportunity to welcome you back, and to serve you better with a truly memorable stay experience with us. Sincerely Yours, Rulvastina Randy, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cecee S wrote a review Nov 2022
Balikpapan, Indonesia2 contributions
The staff is very friendly. Variation of the breakfast it so nice & taste is good. The room is very beautiful. Especially for the receptionist team, so warmthfull. Maybe i will back to stay here again next year.
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Date of stay: November 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 21 Nov 2022
Dear cecees2016, Thank you for staying with The Phoenix Hotel Yogyakarta and leaving us the 5-bubbles and a great review. It's always been our desire to provide every guest with excellent service and a wonderful stay experience. We are truly happy to receive your compliments. Thank you once again for choosing us during your visit to this cultural city of Yogyakarta, and we definitely look forward to welcoming you back in the future. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue W wrote a review Nov 2022
2 contributions
Second time I have stayed A special boutique hotel Great staff Beautiful pool Fantastic food Lovely room Highly recommend for your next trip to Yogya I will be staying here again in the future Yogyakarta a really creative interesting city
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 13 Nov 2022
Dear suewQ6479RS, Thank you for visiting us again and for sharing your wonderful experience with us. We are happy that you find us very recommended and wish us to be part of your next journey to this cultural city of Yogyakarta. We will definitely look forward to welcoming you back here at The Phoenix Hotel Yogyakarta. Thank you and wish you a good day ahead. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew M wrote a review Nov 2022
Mitcham, United Kingdom133 contributions64 helpful votes
A really special hotel . It’s in a fairly good location, but the hotel itself has such great decor. There is a stunning outside pool with spa, a really tasty breakfast available, and very helpful staff. It was out honeymoon so they gave us some fake and decorate the room beautifully! If the pool view rooms are only a little more expensive I’d suggest paying the extra, you;l feel like you’re in Italy!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 11 Nov 2022
Dear AndrewM125, Thank you so much for sharing your lovely comment about us and the whole team in The Phoenix Hotel Yogyakarta and for recommending us. We are grateful for having guests like you who spent the days beautifully in our hotel and enjoyed the time with us. Our pool-view rooms with balconies are the truly magical scenes where everyone might have an ultimate indulgence there. Furthermore, it was a pleasure to be part of your honeymoon time and we feel honored that you are pleased with our best effort in pampering your special moment. Wish you the very best of life ahead and hope to see you again here on one of your anniversaries. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
trang2010 wrote a review Nov 2022
Hillsborough, California947 contributions202 helpful votes
+1
I stayed one night at the Phoenix hotel. The hotel was very beautifully decorated with a lot of antiques. The hotel ground was well maintained. The room was large. The restaurant for dinner had a lot of choices. Breakfast was excellent. The service was outstanding. As I arrived late and checked out early I did not have the chance to walk out of the hotel. I regretted to stay only 1 night. I wished to have stay longer.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office Manager, Guest Services / Front Office at The Phoenix Hotel Yogyakarta - MGallery Collection
Responded 7 Nov 2022
Dear trang2010, Thank you for sharing your stay experience in The Phoenix Hotel Yogyakarta in a lovely review. We are happy to know that you are satisfied with our rooms, dinner, breakfast, and the genuine services from our staff. We also thank you for recognizing our best effort, and we are so glad as you can feel our spirit in serving you. We will share your kind words with the team, and we hope to see you back at our home soon for a longer and more enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$50 - US$78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix hotel yogyakarta, yogyakarta phoenix hotel
LOCATION
IndonesiaJavaYogyakarta RegionYogyakarta
NUMBER OF ROOMS
144
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THE PHOENIX HOTEL YOGYAKARTA - MGALLERY COLLECTION - UPDATED 2023 Reviews

Frequently Asked Questions about The Phoenix Hotel Yogyakarta - MGallery Collection
Which popular attractions are close to The Phoenix Hotel Yogyakarta - MGallery Collection?
Nearby attractions include Vino Bar (0.05 km), Museum Sandi (0.4 km), and Dowa Bag & Factory (0.2 km).
What are some of the property amenities at The Phoenix Hotel Yogyakarta - MGallery Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Phoenix Hotel Yogyakarta - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Phoenix Hotel Yogyakarta - MGallery Collection?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at The Phoenix Hotel Yogyakarta - MGallery Collection?
Yes, free parking is available to guests.
What are some restaurants close to The Phoenix Hotel Yogyakarta - MGallery Collection?
Conveniently located restaurants include Roaster and Bear, Rustik Bistro & Bar, and Madam Tan Resto.
Are there opportunities to exercise at The Phoenix Hotel Yogyakarta - MGallery Collection?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Phoenix Hotel Yogyakarta - MGallery Collection have airport transportation?
Yes, The Phoenix Hotel Yogyakarta - MGallery Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Phoenix Hotel Yogyakarta - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Phoenix Hotel Yogyakarta - MGallery Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.