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Hotel Riu Palace Paradise Island

12/06/2017 13/06/2017
1 room 2 adults 0 children
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Hotel Riu Palace Paradise Island
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4,694 Reviews from our TripAdvisor Community

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Showing 4,343: English reviews
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Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

We stayed 6 nights at the Riu and overall we had a great time. Getting to the hotel from the airport takes about 30 minutes and costs around 42-45$ by taxi. We got there at 10:30 am and checkin was not until 3, so we had some lunch and went to the beach. I would suggest having your bathing suit...

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Helpful?
1Thank EldaHaluli
Brampton, Canada
Reviewed 3 days ago NEWvia mobile

Let me start by saying this review is for the people who like me are already booked for "Riu" and are worried as u look for the reviews each day and see the negatives ones roll in. Well arrival was a breeze, even though rooms are to be ready for 3pm, some of us were able to get in before...

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1Thank TJKJ-H
Mississauga, Canada
Reviewed 4 days ago NEW

So I'm a travel agent in real life, first off yes the hotel needs renovations. The beach on this property is one of the best i've seen on many islands I have visited. The food is also very good on this property and a la carte restaurants do not require reservation, however you have to show up early for the...

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2Thank Travelbrand786
Reviewed 5 days ago NEW

What a nightmare of a vacation. This place needs to be torn down and rebuilt. Do yourself a favor and spend the extra money to stay somewhere else. The rooms have an ubearable smell of mold/mildew mixed with Pine-Sol. Wet carpets, rust everywhere, black mold in the bathrooms, bed bugs, balcony unsafe, etc. The ceiling above the front-desk almost caved...

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Helpful?
Thank Anna S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained...

Montreal, Canada
Reviewed 5 days ago NEW

Check in was effortless, Staff were quite friendly and tourist savy!! , ive travelled across carribean and Nassau is the Friendliest island ive been to as of yet. GOOD POINTS .. Location, Great quality and variety of Food, buffet and a-la-carte. Rooms were tastefull and our preferences upon booking were adhered to, upper floor with adjacant kids room and ocean...

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Helpful?
Thank rolandjpaquin
Reviewed 1 week ago

The staff are the best we have met every year we visit. They remember us and hug us when they see us. They are so helpful and friendly. Anything you would want they will get it for you. The Chef offered to make My husband a special conch soup or dish at the buffet. Just ask and they will go...

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Helpful?
Thank Karen G
Chicago, Illinois
Reviewed 1 week ago

We had the Junior Suite Room 430 great Ocean Front and love the balcony. However, the toilet backed up 4 times. Called front desk the 1st time and no one came up after a couple of hours I had to call them again. The next several calls they came right away. The food at the buffet was decent but got...

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Helpful?
Thank sableceleste
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. On the one hand, we apologize for the issues you experienced in your bathroom and for the inconveniences this may have caused you. We can assure you that our maintenance team is working very hard in order to fix all problems...

Reviewed 1 week ago via mobile

I call this review the truth and all of the reviews posting negative experience absolute lies. I have one complaint about this trip but it was beyond the control of the staff at the hotel. That complaint is that there were SO MANY people with zero manners, zero consideration for others, and those who were acting completely foolish that were...

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3Thank marymi777
Toronto, Canada
Reviewed 1 week ago via mobile

I went to Bahamas for one of my best friends wedding this May and was disappointed with the way the hotel and Sunwing handled things. Before our arrival we had requested two double beds for the duration of our stay. When we arrived to the hotel and got our room for the 3pm checkin time we were surprised with having...

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Helpful?
2Thank John A
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts and taking time to give us your feedback. Regarding the rooms it is important for us to clarify again that upgrades and room requests are always subject to availability. However, our Front Desk team does its bests to satisfy and accommodate all requests from our valued guests. For your next...

Reviewed 1 week ago via mobile

We don't visit all inclusive resorts often, so I don't have a ton to compare it to, but this place is in major need of a revamp, especially for the pricing. Beach is beautiful, Atlantis is close, but the rooms have a dirty feeling, like a motel. Same with the carpet. Food was mediocre, typical buffet with zero variety. Pool...

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Helpful?
1Thank Alisha G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you for taking the time to give us your feedback. We regret to read you were not satisfied with the food options at our restaurants and with the room facilities. We can assure you that RIU is constantly working on the renovation and maintenance of the individual hotels. Certainly, you will be pleased to hear that starting...

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Located on Paradise Island (the Bahamas), 3 km/1.8 Miles from Nassau * 100 m/328 ft from "Atlantis", the largest casino in the Caribbean * 14-story building * On the beachfront * Complimentary sun loungers on the beach * 3 km/1.8 Miles to downtown Nassau * 200 m/656 ft from various shops * 25 km/15.5 Miles from the airport * 200 m/656 ft from a bus stop * Credit cards accepted: MasterCard, Visa, Discover ... more   less 

Additional Information about Hotel Riu Palace Paradise Island

Address: 6307 Casino Drive, 6307, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Price Range: €303 - €555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Paradise Island 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Riu Palace Paradise Island Hotel Paradise Island
Riu Hotel Paradise Island
Paradise Island Sheraton
Paradise Island Riu Hotel
Riu Paradise Island Bahamas
Hotel Riu Palace Paradise Island Bahamas
Hotel Style:
#9 Top resorts Hotel in Paradise Island
#9 Luxury Hotel in Paradise Island
#9 Spa Hotel in Paradise Island
#11 On the Beach Hotel in Paradise Island
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Paradise Island staff and other travellers.
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Questions? Get answers from Hotel Riu Palace Paradise Island staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the higher floors smell less like mold, but still gross smelling.”
annasD256XN, 17 May 2017 | Read review
“Upper floors 16th and up , ocean front”
rolandjpaquin, 17 May 2017 | Read review
“Any room ending in 31 are the best rooms Poolside. Junior Suite sea view.”
Y6707XBkareng, 15 May 2017 | Read review
“There is a steak house which has excellent Caribbean lobster but you need to be in line about 45 minutes early. Great food!”
carolannsm, 12 May 2017 | Read review
“Suite Rooms are nicely furnished; rooms on second floor have a nice balcony and view of the ocean. TVs are small. Only one pool onsite.”
Brown-Redeau, 11 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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