We cannot say enough nice things about this property and the people. James (the GM) and the entire staff (shout out to our buddy Terrence!) worked tirelessly to make sure our stay was as good as possible despite all the COVID-related frustrations. The property is beautiful, the accommodations luxurious, and the on-site features really make your stay. They went above and beyond to find ways to take care of us while following the government's COVID health protocols, which often was a struggle yet they did their best. When something went wrong, most of the time not even something under their control, they were always there to help us fix it. And they found a way to add that extra little touch that we've found sets apart the truly special properties we've stayed at around the world. We were hesitant to stay here because of it's location on the west side of the island, away from downtown and many of the activities. That added a little bit of a logistical hurdle, especially with the cost of taxi fares in The Bahamas, but it was absolutely worth it to stay here...we would do it again in a heartbeat (and will the next time we're on the island!) Thanks again, James & team!…
We had a relaxing and wonderful time at the Island House. The manager James and the staff were very accommodating and kind with a smile. So nice to have a view of the ocean, restaurants on premises, and relaxing by the pool with Bahama Mama's. We look forward to staying here again!
The Island House is an absolutely wonderful place. Where to begin? The staff are simply excellent, some of the most courteous people we have ever met! James, the general manager, was frequently checking on us and making sure we had everything we needed; he made us feel more like family than hotel guests. Shima, the Asian restaurant, was some of the best food we had ever had. The hotel is wonderfully apportioned and has lovely rooms and villas—all for extremely reasonable rates. The beaches are just a 5 min ride away in the hotel’s own version of a taxi—a Land Rover Defender (very cool touch). Avoid the hustle and “all inclusiveness” of Paradise Island and stay at the Island House. You won’t be disappointed!
“Staff really helpful.. good service.. c/in n c/out really fast.. Room was awesome. Breakfast was great. View was good. Bed was comfortable. Room had everything we needed. we would love to come back soon!!!
We stayed here ahead of the pandemic and we were very satisfied. Very conveniently located about 15 minutes from the airport. The best part of this hotel is the access to the Old Fort Bay Club private beach. I have stayed at the Ocean club several times and I think the beach at Old Fort Bay is much nicer. The restaurants at the island house are pricey but very good food. We also enjoyed the movie theatre on our stay. The pool at the island house is nice but I would recommend going to the beach as much as possible while staying there but just be sure to arrange the shuttle ahead of time and know the hours it runs in advance. We got stuck at old fort bay for a while after we were not told the shuttle stopped at 5pm, which was before sunset at the time.
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