Booked 3 rooms for their reopening and with less than a month to go they decide to not open yet. And they didnt contact us, the only reason we found out was because I called to specify our beds for each room. The island is open so our airfare is non refundable, and they didnt even offer to get us into a different resort or anything. Terrible customer service even before you get there.
This was our very first time in Bahamas and Melia hotel made our stay incredible. We loved our hotel, it was very clean very nice, the food was delicious, the drinks were amazing and the the beach was super clean white sand. Decently recommend checking this place out
Stayed as a guest during November while the hotel was largely shut down but accommodating health care workers for COVID hospital. Staff were highly attentive to Infection Prevention, to social distancing, masks were worn and all the delicious meals were served with food and COVID safety in mind. Beautiful location on clean, sandy beach with gorgeous pool and grounds. Rooms were clean and well equipped with coffee maker and supplies for early morning coffee drinkers, small refrigerator for snacks and pleasant balcony for breezy days. Many thanks for superb hospitality under greatly stressful times.
The Melia was the perfect location for our family vacation in February. The best part of the resort was definitely the beach - beautiful white sand and crystal clear blue water. The resort also provided floats and kayaks that you could borrow for free (if it wasn't too windy). Another awesome part of the hotel was the kids club! Our kids, 5 and 7, enjoyed the activities and crafts they had; and it gave us adults a few hours of free time to relax. The food at restaurants was ok, but about what you would expect at an all-inclusive; and the rooms were clean and comfortable. We had an ocean view room and the view did not disappoint! Service was shaky, though, throughout the resort - with it being hit or miss depending on who the server was. One piece of advice when travelling to the Bahamas is that we did have a few days of our week vacation, which was at the end of February/beginning of March, that was pretty chilly - so if you are looking for a hot beach trip, you may want to consider going a little later in the spring/summer. Also, at the end of our trip college spring break arrived and took over the resort - so I know for us, especially with little kids, that will be something we will be looking to avoid in the future! Overall, though, I would recommend this resort, especially for those travelling with little ones, looking for a fun, relaxing and beautiful family vacation spot!…
I wish I could share my experience at this hotel, but based on my booking experience I would recommend to AVOID this property at any cost. The hotel simply sent me an email advising they could postpone by booking to December and I had to cancel my reservation to receive the refund. They could not careless about my none refundable flights
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