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The Westin St. John Resort

travelup.comUS$758*
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Certificate of Excellence
GreenLeadersPlatinum level
08/05/2017 09/05/2017
1 room 2 adults 0 children
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The Westin St. John Resort
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2,692 Reviews from our TripAdvisor Community

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Showing 2,678: English reviews
Atlanta, Georgia
Reviewed 20 August 2012

Our wedding was held at the Westin St. John in August. It was amazing. Our wedding planner Michelle paid attention to every detail and was great. I was very worried about planning a wedding from a distance but Michelle was on it and put me at ease! I would recommend doing a steel drum band during cocktail hour, it really...

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Helpful?
1Thank aimesf
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Many thanks for your review and for choosing the Westin St. John as your wedding destination. Congratulations on your recent marriage! I love nothing more than to hear that such a special day as your wedding was amazing and that Michelle exceeded your expectations. I want to apologize for the flooding that occurred during your stay and also that we...

Falls Church, Virginia
Reviewed 20 August 2012

I just returned from the Westin St. John with my family (hubby and kids, ages 3 and 5). The resort had everything we were looking for -- a gorgeous pool, comfy chairs with lots of umbrellas, an adequate beach, a beach bar and restaurant on-site, and lots of daily activities for the kids (even a fairly large and shaded playground)....

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6Thank lisava76
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for sharing your review on Trip Advisor. While it sounds as though you and your family enjoyed many aspects of our beautiful resort, such as the spacious pool, family-friendly activities, large playground and many of our associates, I was disappointed to learn that your stay also included a few concerns and inconveniences. Please accept my apologies for the...

Boston, Massachusetts
Reviewed 19 August 2012

My family just completed our 4th visit to the Westin St John. We stayed in the hotel previously and just recently rented a studio villa on the hill. The walk up the hill requires some effort, though if you are willing to wait 10-15 minutes, you can get a golf cart to transport you around the property. There is no...

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1Thank Joel S
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for your review and for choosing The Westin St. John for your recent vacation. It meant so much to us that you decided to cancel your reservation at The Ritz to join us again and more so, that your decision paid off and that we were once again able to exceed your expectations. I was delighted to hear...

Boston, Massachusetts
Reviewed 18 August 2012

I still continue to visit this resort yet i'm quite surprised that year after year the hotel buildings fall into further disrepair with little to no apparent improvements. Both timeshare sections, "Hillside Villas" or "Bay Vista Villas" are truly the best option when staying at this resort as they have either been recently renovated or constructed. Hotel rooms at the...

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6Thank leximadison1
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review

Thank you for your review and for choosing The Westin St. John for your vacation. We value you as a guest and sincerely appreciate your feedback and suggestions. Thank you again and we look forward to welcoming you back in the near future.

Audubon, Pennsylvania
Reviewed 17 August 2012

Looks like tripadvisor's email's finally encouraged me to do a review of our trip in June 2012. Myself and my husband stayed for 7 nights at the Westin. This was our second time to this property, the first time was in 2005. I'm pretty sure we had the SAME exact room and it looked EXACTLY the same. First off the...

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3Thank jillp0913
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Many thanks for your review and for choosing The Westin St. John once again for your recent vacation. I was delighted to hear that both you and your husband consider St. John to be the only island for you, and we certainly hope you won’t wait another seven years to return to us again! While it sounds as though you...

Washington DC
Reviewed 16 August 2012

We stayed in the hotel not the villas. The resort is fine. Nothing fancy or special. The grounds are lovely and the pool is nice but the rooms could use some upgrades. We had a terrible experience at the spa-- booked a couples massage and only one masseuse showed up. For the money I expected more.

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2Thank CleanPlateClub
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thanks for your review and for posting it on Trip Advisor. While I was glad to hear that you enjoyed your stay overall, I want to apologize for the condition of your room accommodations and also your experience at our Spa. As you are probably aware based on previous reviews, we are currently evaluating future renovations and upgrades, so your...

Fort Worth, Texas
Reviewed 15 August 2012

We stayed in a hillside villa by virtue of some "options" (points by another name) acquired when we owned a Starwood timeshare. I have no idea what the villas or the hotel would have cost if we had had to pay, but I'm sure that we would not have made this trip if we had. The villa was very nice,...

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1Thank PapaHedgehog
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review

Many thanks for your review and for posting it on Trip Advisor. I was delighted to hear that you enjoyed your villa accommodations and we look forward to having you back in the future so that we may provide you with another stay that not only meets, but exceeds your expectations. Thank you again for sharing your review.

Henfield, United Kingdom
Reviewed 10 August 2012

My family and I were due to stay at the Westin for five nights in July 2012. As a platinum SPG member and huge Westin fan we had based the USVI part of our three centre trip around the Caribbean at the Westin. I booked two rooms in April and requested a villa if one became available, as a platinum...

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8Thank HenryL777
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for sharing your review and for your consistent loyalty to Starwood Hotels and Resorts. I was disappointed upon reading your review and the multiple issues that occurred during your five-night stay. While you requested an upgrade to a villa and it was granted to you due to your Platinum status, I apologize that you found the location of...

Downers Grove
Reviewed 9 August 2012

We recently stayed with friends in their timeshared villa at the Westin in St. John. The villa was amazing: very roomy with 3 bedrooms, a full kitchen, dining room/family room, private pool & hottub, and a patio with a grill. The hotel was very accommodating with all requests. We had a great time!

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1Thank steveskiinchicago
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Many thanks for your great review and for sharing it with others on Trip Advisor. I was happy to hear that you enjoyed your recent stay in one of our three bedroom villas and that found your room accommodations to be spacious and well equipped with everything you and your friends needed. I was also glad to hear that you...

Chantilly, Virginia
Reviewed 8 August 2012

This was our second time staying at the Westin St John and our first experience with the timeshare condos. The 2BR unit was beautiful, large, and well-equipped. We were happy with the unit, but a little disappointed with the services at the Westin. First, we paid $100 pp ($500 total) to use the Westin ferry, which is very nice and...

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Helpful?
1Thank Bradw1059
Cyndal R, Administrative Assistant to The Director of Rooms at The Westin St. John Resort, responded to this review

Thank you for your review and for once again choosing The Westin St. John for your recent vacation. I was pleased to learn that you found your two bedroom villa to exceed your expectations, but disappointed to learn of the inoperable television and the fact that the unit was not completely clean upon your arrival. Although these issues were resolved...

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 

Additional Information about The Westin St. John Resort

Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range: €513 - €1,184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 146
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. John Resort staff and other travellers.
76 questions
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Questions? Get answers from The Westin St. John Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look into the 3 bedroom "pool villas", which have their own small pools”
davidpX680IU, 11 Apr 2017 | Read review
“Ask for rooms on the beach side of the road.”
shfine, 16 Mar 2017 | Read review
“The Bay Villas were an easy walk to all of the areas of the resort.”
372RichardE, 14 Mar 2017 | Read review
“Try to book a newly remodeled villa”
TeamUSMC, 13 Mar 2017 | Read review
“Make sure you ask for a room up the hill with a view of the ocean.”
Io79032, 13 Mar 2017 | Read review
5 of 5
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US$758* /night
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Prices are for 1 room, 2 adults
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