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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
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840 Reviews from our TripAdvisor Community

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Showing 834: English reviews
Kansas City, Missouri
Reviewed 2 days ago NEW

Mechanical issues on our flight caused 150+ of us to show up at Sugar Bay Resort for an overnight delay. Thank you, Delta, for choosing a swanky resort that welcomed a large group with smiles at the last minute even though many of the staff had to work late and miss breaks due to our unscheduled arrival. Check-in was expeditious,...

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Helpful?
Thank SaltyRocco
Valley Center, Kansas
Reviewed 3 days ago NEW

I was flying out of St. Thomas on a Friday afternoon and by that night it was canceled due to engine trouble. I was sent with a voucher to Sugar Bay Resort. Upon arrival the staff was right there to offer help and guidance. A nice man helped me get to the front desk and let me know what was...

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Helpful?
Thank karah c
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Karah C, Thank you for taking the time to write and post your review of Sugar Bay Resort and Spa to Trip Advisor. We are delighted to hear that our team took great care of you during what must have been a stressful time, due to your cancelled flight. We appreciate you recognizing our bell staff as well as...

Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

We only stayed here 1 night due to our flight being delayed. I was wowed when we first arrived. The place was very nice and the staff was super friendly. Our room was very clean and had an awesome view! Plus the manager was extremely gracious and welcoming. I will defiantly check out this place on our next visit to...

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Helpful?
Thank KristinBeth
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear KristinBeth, Thank you for taking the time to write and post your review of Sugar Bay Resort and Spa to Trip Advisor. We are delighted to hear that our team took great care of you during what must have been a stressful time, due to your delayed flight. We appreciate you recognizing our staff, the job that our housekeeping...

Denver, Colorado
Reviewed 3 days ago NEW

Decent location to get to other stuff, nice pool and beach and the staff is helpful but not very hospitable. Rooms were okay. This was our first stay in St. Thomas so I am unsure how it compares but it was okay for the price. Food and drink was pricey but we did not spend a lot of time on...

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Helpful?
Thank Julie R
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Julie R, Thank you for taking the time to write and post your review of Sugar Bay Resort and Spa to Trip Advisor. We appreciate your feedback of our resort and will pass along your compliments of the recreational areas and staff helpfulness to our executive leadership team. We also value your comments regarding staff hospitality as well as...

Reviewed 6 days ago NEWvia mobile

If it wasn't for our day trips away this would have been a disaster. There are three "restaurants". Same breakfast every day. Fruit could be more ripe. Canned corned beef hash. I was looking for fresh local fruits and local foods. Nothing. Buffet daily which rotates every other day. And it sucks. Lunch - forget about it. Only one time...

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Helpful?
4Thank EyewearMAS
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Marisol S, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We appreciate your candid feedback regarding our food & beverage outlets, housekeeping, staff hospitality, activities and entertainments. Your review and comments have been shared with our executive leadership team as we strive to improve with each...

Reviewed 1 week ago

I visited St. Thomas between November 2-6, 2016 and LOVED my stay! The folks who worked there are so friendly and helpful. Any concerns that I had was addressed with the staff. Most importantly, lets not forget the beautiful view I had from my room--ocean view baby! Food and A/C along with the amenities that followed were all PERFECT.

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Helpful?
Thank Vanessa T
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Vanessa T, Thank you for taking the time to write and post your review of Sugar Bay Resort and Spa to TripAdvisor. We appreciate your feedback regarding overall staff hospitality and helpfulness, as well as Food and amenities. Your comments have been shared with our executive leadership team. Yes, the ocean view from our rooms, are some of the...

Shelby Township, Michigan
Reviewed 1 week ago

Spent Thanksgiving at this resort and was very happy. We didn't eat here but from talking to others who paid for it to be an all inclusive resort, the food was very good. We did not pay for the all inclusive. You can walk to the beach and pool but the shuttle makes it a lot easier. My main complaint...

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2Thank garyr86
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear garyr86, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We are delighted that you had an enjoyable Thanksgiving vacation holiday with us! We appreciate your positive comments regarding our staff hospitality, and room condition and value your feedback regarding the music levels at the bar. We...

Reviewed 1 week ago via mobile

Food was great. Room was nice. AC worked beautifully. The pool sucked (was greenish). The beach was average (nothing like St John or BVI). Staff was friendly and accommodating. No room service. So all in all not bad. Nevertheless, next time I'm staying somewhere else.

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1Thank juangrafti
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear juangrafti Thank you for taking the time to write and post your review of Sugar Bay Resort and Spa to Trip Advisor. We appreciate your comments regarding food & beverage, as well as staff hospitality and overall service. We also value your feedback regarding the pool area, and room service. All of your comments have been shared with our...

Myrtle Beach, South Carolina, Usa
Reviewed 1 week ago

My husband & I spent 7 days here to celebrate our anniversary. To say the least, most of the reviews I read prior to leaving were correct If you are looking for a 4 star hotel, this is not. Check in was fine, room was very nice. They advertise 5 restaurants. The whole time we were there only two were...

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3Thank tmoyer2
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear tmoyer2, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We are delighted to hear that you had an enjoyable vacation with us and we appreciate your feedback regarding our food & beverage outlets. Your comments have been shared with our executive leadership team for improvements as...

New York City, New York
Reviewed 1 week ago

Small beach. Open to the public but you can't spend money there at the bar or restaurant (need to be a hotel guest). No floating raft as advertised. Beach was rocky and pipe at end of beach into ocean.

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Helpful?
2Thank Donna G
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Donna G, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to TripAdvisor. We are sorry to hear that you did not enjoy our beach and we ill share your feedback with our leadership team. Yes, all beaches, on St. Thomas must be accessible to the public per St. Thomas...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: €199 - €467 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sugar Bay Resort & Spa 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Bay Resort & Spa staff and other travellers.
213 questions
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Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view facing Margaritaville are newly remodeled and quiet. Lovely!”
  • View from Rm 228
 of 5 bubbles SaltyRocco, 4 Dec 2016 | Read review
“Great view of the water! Very very clean.”
 of 5 bubbles karahc2013, 3 Dec 2016 | Read review
“Best view from Floor 7. Elevators are available if you do not want to challenge all the steps.”
 of 5 bubbles tmoyer2, 28 Nov 2016 | Read review
“partial water view rooms (3rd floor) have wonderful vistas”
 of 5 bubbles Y5517SUroberts, 21 Nov 2016 | Read review
“Ocean view has a longer walk to the beach than bay view. Both are great views.”
 of 5 bubbles 715meganb, 17 Nov 2016 | Read review
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