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The Ritz-Carlton, St. Thomas

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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
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Overview
  • Excellent64%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“club level”(89 reviews)
“lady lynsey”(46 reviews)
“water sports”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
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Reviews (1,087)
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1,058 results
Traveller rating
650
254
97
31
26
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650
254
97
31
26
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All reviewsclub levellady lynseywater sportscoconut covegreat baybeautiful propertygolf cartpaddle boardshobie catsnespresso machineincluded in the resort feeturn down serviceblue waterbottle of champagnesunset sailbeach servicevirgin gorda
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831 - 835 of 1,058 reviews
Reviewed 8 February 2015

To be clear, I am NOT a fan of St Thomas. Let's get that out of the way on the front end. St Thomas for us is a place one must stop for a day or an overnight to get to the fabulous other islands...More

3  Thank keith3213
Reviewed 5 February 2015

The staff was wonderful - very friendly and helpful. Food and drinks were available all day. Free equipment to use: paddle boards, catamarans, kayaks, snorkel gear. We were outside playing on the beach or in the pool all day.

4  Thank S B
Reviewed 4 February 2015

I just returned from the ritz and have been to this property at least 7-8 times in the past 6 years. The service and amenities right now are absolutely horrible compared to years past. The main restaurant Bleuwater is now closed for dinner sun-wednes and...More

17  Thank bloom1246
Response from STTRZGM, Manager at The Ritz-Carlton, St. ThomasResponded 6 February 2015

Dear bloom1246, Thank you for taking the time to share your experience at our resort. I’m sorry that we did not meet your expectations, but know that we will take your comments into consideration as we look to improve the experience for future guests. I...More

Reviewed 3 February 2015

A wonderful setting with a view of St. John across the water. The rooms are well furnished and the restaurants have some delicious food. If you are fortunate enough to have Club access, you will find a special concierge, wonderful hospitality, and some delicious food...More

1  Thank travelbh
Reviewed 1 February 2015

Personally, I like the amenities and the view better at the Frenchman's Reef Marriott, but the service at the Ritz is leaps and bounds better. They greet you immediately and make you feel special the entire stay. They even called our taxi driver as we...More

2  Thank AKEPIL
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 6 February 2015

Dear AKEPIL, Thank you for your fantastic review of our resort. I’m especially pleased to read that you enjoyed the service from our Ladies and Gentlemen. We truly believe our exceptional service and genuine care set us apart, and I’m so happy you enjoyed your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$666 - US$830 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$666 - US$830 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
Dining (32)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
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Dawn D
30 January 2018|
AnswerShow all 3 answers
Response from jbsss | Reviewed this property |
No and no
1
Vote
lmtspofford
3 December 2017|
Answer
Response from Jennie Y | Reviewed this property |
Last time I called a month ago, they were closed through the winter bc of the hurricane
0
Votes
tlc6629558
3 September 2017|
AnswerShow all 3 answers
Response from STTRZGM | Property representative |
Good morning and thank you for your question. We do not have poolside cabanas, but we do have beachside ones, as well as a gazbeo that can be rented out for the day. Please visit our website for more information-it's on the... More
0
Votes
Room Tips
"No bad views...."
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"Building F was great."
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"Be sure to book Cllub Lounge Level. If you do, you may end up not going to the restaurant s. The breakfast..."
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"Try to stay closer to ocean to get more wind and ocean breeze and be away from noisy pools"
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