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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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857 Reviews from our TripAdvisor Community

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Showing 834: English reviews
Las Vegas, Nevada
Level Contributor
110 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 766 helpful votes
Reviewed 3 days ago NEW

The Ritz Carlton brand used to stand for something but from how this resort operates, the standard has diminished from “excellent” to “also ran”. This resort suggests that this part of an overall strategy by Marriott to milk the Ritz name and maybe they don’t care if it now operates like a slightly higher end Marriott. But, first, the positives:... More 

Helpful?
6 Thank davekv
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear davekv, Thank you for your review, and for staying with us here in St. Thomas. I’m sorry that you felt that we ‘don’t care’ about how the resort operates. On the contrary, our ladies and gentlemen work every day to ensure that our guests have memorable and luxurious vacation experiences. We truly listen to and value guest feedback, and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW via mobile

We just returned from visiting the Ritz St Thomas over the holiday wkd. We checked in and there was an issue with our room. They immediately suggested a downgrade. I should have known when I called the concierge days before our arrival that it was not as you would expect at a typical ritz. I asked for a sitter and... More 

Helpful?
4 Thank 5x2
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear 5x2, Thank you for your review, and for joining us over the holiday weekend. We aim to provide a unique and memorable Ritz-Carlton experience to our guests, in line with all other Ritz-Carlton hotels around the world. I’m sorry that you did not find our resort to your expectations, though always appreciate feedback as we look to improve the... More 

Rome, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Just back from a 6 night stay. The service here is excellent and everyone was friendly and Accommodating! Food very expensive but expected that being it was the Ritz Carlton. There are only 3 restaurants to choose from for dinner. Bleuwater is the steak restaurant. The filet I got was tough and not a choice cut. Could not eat it.... More 

Helpful?
2 Thank tlmnjm
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear timnjm, Thank you for your review and for staying with us! Thank you especially for your kind words about our incredible team of ladies and gentlemen, who I agree are friendly, accommodating and truly differentiate our resort experience from others. We make it a practice to take beach chairs that have not been used in an hour to avoid... More 

Philadelphia, Pennsylvania
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 days ago NEW via mobile

My wife and I just returned from a 7 night stay. The first thing that comes to mind is the hospitality of the entire staff. The front desk, maid service, beach attendants, and club level staff were consistently helpful and made an excellent impression. We have travelled to Bermuda, Bahamas, and Puerto Rico. After our recent vacation this is now... More 

Helpful?
1 Thank FromthebootPA
Sarasota, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 week ago via mobile

If you do not have children do not come to this hotel. Over priced cold food and swarms if children . You are lined up in beach chairs like sardines- not luxury at all The rooms are ok - a bit dated - and we can't take the elevator because on day one we dropped two flours and got locked... More 

Helpful?
7 Thank Mira C
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Mira C, Thank you for your review and for staying at The Ritz-Carlton, St. Thomas. I'm sorry if you felt as if we weren't delivering on our promise of luxury, or that we aren't accommodating of our adult guests. With all of our activities and offerings, we aim to be a resort that caters to all guests, including families... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Upon arrival everything was great! We got off our shuttle, we were greeted promptly. The hotel workers were smiling, friendly, offered water, wet wipes and rum punch. Awesome! Room cleanliness would have to be rated 1 star. The room didnt feel or look clean. Bathroom had stains on toilet. Nasty! During the second night i was getting bites all over... More 

Helpful?
7 Thank Romierome831
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Romierome831, Thank you for your review, and for staying with us here in St. Thomas. I'm so happy you enjoyed our bars, and took the opportunity to do a little island hopping. These experiences truly make our destination unique and special. I want to apologize for the issue you encountered with our housekeeping team. The housekeeper was checking your... More 

cumming, ga
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

Yes, it did ran A LOT while we were there but unusual for this time of year. All non-motorized water sports are free and you can use them all whenever you like. We had club lounge access and the service was amazing. Special thanks to Eric, he treated us like royalty.

Helpful?
2 Thank bulldog59
Hartland, Wisconsin
Level Contributor
89 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago via mobile

If you like hotels this is a beautiful spot. Rooms all have a great view of the Ocean and bay. Rooms are well appointed and the beds are super comfortable.. Staff and facility are all very nice. It's located away from all of the hustle and tourist traps of the Island so it offers a lot of peace and quiet.

Helpful?
Thank Aligoo
DC, USA
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago

We stayed here in April of 2016 for our honeymoon. The staff went out of their way to make us feel welcome, including a welcome drink at check in and upgrading us to a club level room, which was amazing. If we ever go back we will be sure to just book a club level room from the beginning. The... More 

Helpful?
Thank tjb42
Purvis, Mississippi
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We just returned from a 3 night stay at this property. It truly was 1st class. The hotel and the grounds are very well maintained. The staff was very friendly and helpful. The amenities were great. They have a great bar and restaurant (Name of it is Sails) that is located adjacent to the pool and the beach. We also... More 

Helpful?
Thank Anthony J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: €453 - €1,658 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
128 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Alamanda bldg is closest to pool”
 of 5 bubbles tlmnjm, 28 Nov 2016 | Read review
“Book a club level room, the amenities in the lounge make it worth it!”
 of 5 bubbles tjb42, 18 Nov 2016 | Read review
“Buildings A-D all offer great views of the beach. They are far enough away from the pool area so noise is not an issue.”
 of 5 bubbles 284anthonyj, 17 Nov 2016 | Read review
“we stayed in an executive 1 bedroom suite which was pretty outdated”
 of 5 bubbles , 17 Nov 2016 | Read review
“All rooms have a great view!”
 of 5 bubbles nicolesV8699OW, 9 Nov 2016 | Read review
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