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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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906 Reviews from our TripAdvisor Community

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Showing 882: English reviews
Reviewed yesterday NEWvia mobile

My wife and I spent a week and a half here it was beautiful I love all the on-site amenities to be honest love the hotel than any other part of the island and the hotel more than any other vacation I've been on this is absolutely the best resort in all of the Virgin Islands. The water sports instructors...

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Thank Dale L
Chapel Hill, North Carolina
Reviewed yesterday NEW

So glad we printed out our reservation and brought it with us. When we were "upgraded" we lost club lounge access. (The upgrade simultaneously changed the reservation on the Marriott dot com site, so trying to prove the room we had booked by showing the reservation on our Marriott account via our mobile phone would've been fruitless.) Had I not...

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Thank x7p3p
Reviewed yesterday NEWvia mobile

After visiting St. Thomas we were amazed and wowed when visiting the Ritz-Carlton St. Thomas. By far some of the best customer service on the entire island and they went above and beyond to make sure that our stay was top notch. On a side note, make sure you take a sunset sail on the Lady Lyndsey on property as...

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1Thank Chris F
Centennial, CO
Reviewed yesterday NEW

Business group awards trip with 5 couples. Check in was a little slow as lots of people arrived at the same time. We were escorted to the check-in desks, and offered some leaded or unleaded rum punch, or lemon water. We were also handed chilled lemongrass infused wash clothes. It was nice to wipe away the travel muck and stress....

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Thank SpinnerCOyyy
Springfield, VA
Reviewed 2 days ago NEW

Cannot be a more convenient hotel to the airport. The Ritz seems to be working to keep their outdoor facilities in good shape. The indoor hotel staff is so great, helpful, and pleasant. We arrived on the Day of the Three Kings and as soon as I checked in I was handed a champagne cocktail and a piece of cake....

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Thank eer1
Jacksonville, Florida
Reviewed 3 days ago NEW

The Ritz at St. Thomas is spectacular. The staff is accommodating and did not have an attitude at all. The beach is absolutely gorgeous. There are a lot of water activities to do in the resort like scuba diving and paddle boarding. The resort is filled with iguanas and games for children. The food is fresh and amazing. The hotel...

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Thank danirozo
Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

Really enjoyed the Ritz. Great food at the hotel. Great property Great Breach. Only issue I felt was the staff for a ritz was a half step slower then in a Ritz in the 48 states on mainland. I would highly recommend this property.

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Thank Daniel R
New York City, New York
Reviewed 6 days ago NEW

This Ritz is wonderful; the service, the property, the grounds, the attention to detail all around... BUT, I must say the hotel side doesn't compare to the Club side. Granted, we booked a bit late in the season for a holiday stay, but I'd had many experiences on the Club side and the accommodations on the hotel side just didn't...

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2Thank MsQ_1215
Poole
Reviewed 1 week ago

From the wonderful welcome, the bottomless and powerful complimentary rum punch and the very humorous guy who took us to our room the arrival process was spot on. We had a few days here before going to another Island and we wished we could have stayed longer. The mealtimes were unhurried and the food excellent. The beach and all the...

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4Thank Gavin W
San Francisco
Reviewed 1 week ago

While I've visited many Ritz Carlton hotels over the years there are a small category of them which are tired and need massive change and upgrades... unfortunately this resort is one of them. In addition the major compliant I had was that both the front desk and the back office (concierge, room guide people, service teams) were not coordinated at...

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7Thank RDBC
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear RDBC, Thank you for your thorough review, and for choosing to stay with us at The Ritz-Carlton, St. Thomas. I’m sorry that you experienced confusion regarding your guest room. We always try to upgrade our guests, but sometimes because of availability, the upgrade is no longer available, and I’m truly sorry that this was the case with your stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: €467 - €1,448 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
140 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You want ocean view”
 of 5 bubbles RDBC, 8 Jan 2017 | Read review
“We had a balcony that was large enough to be comfortable dining, which was great for early morning breakfast.”
  • From our ample balcony, where we enjoyed early breakfast
 of 5 bubbles 333marymerri, 6 Jan 2017 | Read review
“Higher up means better views, but more stairs. All rooms have ocean facing balconies, Allamanda building was very centrally located.”
  • View from our 3rd Floor Allamanda Building balcony, pool at left, Sails to the right...
 of 5 bubbles eagleybeagley, 3 Jan 2017 | Read review
“Demand ocean view with Club Level Access. The Club Level is the best feature of the hotel.”
 of 5 bubbles davidmE77AN, 2 Jan 2017 | Read review
“Access to the pool, near the main lobby”
 of 5 bubbles Kris10_OnTheGoPro, 31 Dec 2016 | Read review
5 of 5
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