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Renaissance St. Croix Carambola Beach Resort & Spa

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Renaissance St. Croix Carambola Beach Resort & Spa
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1,088 Reviews from our TripAdvisor Community

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Showing 1,065: English reviews
Denver, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

Basically the same as the other poor reviews, rooms okay but bar and restaurant service appalling. Slow to non existent, multiple requests to get water, food brought at wrong time, vegetables cold, steak tough. Don't bother

Helpful?
3 Thank Brian2210
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for taking the time to share your experience in regards to your recent stay here at The Renaissance Carambola Beach Resort & Spa. We price ourselves on delivering a memorable experience to all our guests, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the experience you experienced at... More 

Washington DC, District of Columbia
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

We had originally wanted to stay at this hotel but the prices were way over budget for a business trip. However, within days of leaving for our trip, the rates had dropped by over $100. a night. When we were unable to check into our pre-paid and booked rental the night of our arrival, we called this hotel. They had... More 

Helpful?
Thank cheryl b
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for taking the time to share the experience you had on your recent stay here at The Renaissance Carambola Beach Resort & Spa. We are happy that we were able to deliver a memorable experience to you. We value your business and we thank you for giving us the opportunity to serve you. Whenever your destination takes you... More 

St.Croix
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

This place has made a 99 percent turn around I spent time and money and definitely will go back there this place makes you now feel like your not on st.croix they have set a trend in Coustomer service that's going to shake other hotel heads! The maid Joan Lewis was going beyond her assigned areas to make sure that... More 

Helpful?
2 Thank Terance01
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for taking the time to share your recent experience here at The Renaissance Carambola Beach Resort & Spa. We value our guests and always strive to deliver exceptional customer service. We are happy that we were able to serve you above and beyond. Thank you for your business and we look forward to your return. More 

Gig harbor, WA
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

St. Croix is a lot slower pace than the neighboring island of St. Thomas. The Renaissance is carved out of east side the rainforest of St. Croix. We enjoyed good friendly service at every venue. We tend to eat at off peak hours and never waited for a table or service. All the staff members were friendly and welcoming. We... More 

Helpful?
2 Thank Debbie J
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

We thank you for taking the time to share with us the experience you had here at the Renaissance Carambola Beach Resort & Spa. One of our key priorities is to provide the highest level of friendly and courteous service and we are happy to hear that we did not fall short of your expectation in that area. We are... More 

sk r.i.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

People are sweet,food and service is terrible! They are the inside joke or the island. Where shall I start. Ice bucket in room, no ice machines on property, after 3 calls, one hour to get ice, 48 hour laundry service actually 72 hrs., 1/2 the waterfront loaded with sea urchins that you'll possibly not see because of wave action, (... More 

Helpful?
4 Thank jcoolSKRI
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Renaissance St. Croix Carambola Beach Resort & Spa. We pride ourselves on delivering a memorable hotel experience during your travels. We have unfortunately fallen short of our goal during your recent stay. Please accept our humble apology for the challenges... More 

St. Louis
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

We and 32 of our wedding guests just stayed at the Renaissance St. Croix for our wedding and many people made a vacation out of it. First of all, the property is quite lovely! The rooms are spacious and nice and the views are breathtaking! The food was also all good, but will admit that the service was slow (expected... More 

Helpful?
2 Thank kbsims88
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

We appreciate you taking the time to share with us the experience you had here at The Renaissance Carambola Beach Resort and Spa. It is with great pleasure to learn that we met your expectations with the exceptions of the slow service at the general Restaurant and the tiny ants in your suite. We take these issues very seriously. Your... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

My mother in law and sister in law spent a whole week relaxing and being treated as though we were the most important people there. The staff was amazing, from the moment we walked in the doors they went above and beyond to accommodate us. To say thank you just really isn't enough to express my deep appreciation and gratitude... More 

Helpful?
2 Thank Mikmad68
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Jennifer, thank you for taking the time to share the experience you had with us here at the Carambola Beach Resort and Spa. We are happy to learn that you and your in-laws were treated exceptionally well and that we were able to go above and beyond your expectations. However, we are sadden to hear that we fell short at... More 

Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

The resort was amazing. Ill start off first with the drive to get to the resort. It is long and the road is not so good but it is a breathtaking view and you can see St. Thomas on the way. The resort itself is a great view as well. The staff next were amazing. From the front desk, Maria... More 

Helpful?
3 Thank KateMosc32
Adam L, Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for taking the time to share the experience you had with us here at The Renaissance Carambola Beach Resort and Spa. We are very happy to hear that your stay with us was amazing and we are also happy that we were able to meet your expectations. We thank you for your business and we look forward to... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

We are going on 60, and our 30th anniversary. We got it right, this is our "Deserted Island with a staff to take care of us" for over two weeks. The beach is great, buildings unique, relaxing, and Caribbean in total. The ocean was audible everywhere, crashing waves always loud and breaking our concentration to remind us we were on... More 

Helpful?
4 Thank Bob V
Rick C, General Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Good day and we are thankful for such wonderful feedback on your experience with us at the Renaissance Carambola Beach Resort and Spa. We are happy you were able to give you and wife a tranquil experience while celebrating your 30th aniverary. I loved the conspiracy theories mentioned that made you spend more time at the resort. We are happy... More 

Deerfield Beach, Florida
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

Rather removed from town, this lovely hotel has pool, beach, bar, and dining. We chose to try Waves, a nearby restaurant so only had breakfast. Room has fridge, sink, dishes, microwave. A king suite offers roomy seating, grand bathroom, dressing room and perhaps the kitchen corner seems bleak. The dark shutters are cozy and the room is quiet. Great bed... More 

Helpful?
1 Thank CloverDanee
Rick C, General Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for sharing your experience with us at the Renaissance Carambola Beach Resort and Spa. We are thrilled that you enjoyed your time with us and are very happy that you choose our resort to spend your vacation. It is our goal to promote a unique relaxing experience and it looks like we were successful. We appreciate your business... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Renaissance St. Croix Carambola Beach Resort & Spa

Address: | Estate Davis Bay, 00851-3031, St. Croix
Region: Caribbean > U.S. Virgin Islands > St. Croix
Price Range: €180 - €448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance St. Croix Carambola Beach Resort & Spa 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Renaissance St. Croix Carambola Beach Resort And Spa
Renaissance St. Croix Carambola Beach Hotel St. Croix
Carambola Beach Hotel
Carambola Beach Resort
Hotel Style:
#3 Top resorts Hotel in St. Croix
#3 On the Beach Hotel in St. Croix
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance St. Croix Carambola Beach Resort & Spa staff and other travellers.
107 questions
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Smithtown, New York

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Questions? Get answers from Renaissance St. Croix Carambola Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't come”
 of 5 bubbles jcoolSKRI, 16 Nov 2016 | Read review
“Call to enlist the staff for help - preferences accepted at this resort”
 of 5 bubbles 261bobv, 9 Nov 2016 | Read review
“Top floors have better views”
 of 5 bubbles CloverDanee, 2 Nov 2016 | Read review
“Beach front is the best!”
 of 5 bubbles chrislO7013GZ, 30 Oct 2016 | Read review
“Try to get the beach view...2nd floor”
  • beautiful big guest room
  • beautiful big guest room
 of 5 bubbles shawnpierce, 18 Oct 2016 | Read review
5 of 5
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