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Alexandra Resort

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Alexandra Resort
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1,560 Reviews from our TripAdvisor Community

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Showing 1,521: English reviews
New York City, New York
Reviewed 28 November 2015

The reception front desk was very unfriendly, curt and extremely slow. The staff was less than courteous and friendly. They did not have the accommodations that we reserved and requested months a head and were unwilling to find a solution. Rooms were not ready and we had to wait more than 3 hours. Once in the room, one window faced...

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Helpful?
8Thank odile525
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for your recent visit to Turks & Caicos and we are sorry to hear that you did not enjoy your stay at our resort. We take all guest feedback very seriously, and we are greatly concerned that you left with a negative impression of our staff. Please be assured that the enjoyment of our guests is our #1...

Chicago, IL
Reviewed 27 November 2015

We rented a nice 1 bedroom with small kitchen and big veranda offering water views. It was well furnished and comfortable. However, the restaurant has changed ( now Asu, no longer the well-regarded Mango Reef) and its menu was very limited, service was slow and 1 of 2 meals we ordered was WRONG --- and they didn't care. The pool...

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6Thank outoford
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for your recent visit and for taking the time to provide us with feedback from your stay. We regret the noise issues you encountered. We had just opened our new restaurant and we did have some glitches that we have since worked out. Please do accept our apologies. We hope you might return so that you can enjoy...

va beach
Reviewed 24 November 2015

We stay at the Alexandra Resort for a week. The room was great and it was nice to have a small kitchenette. Let me start by saying we are not picky people and have stayed in numerous different types of hotels at a variety of different islands. The service at the restaurant is SLOW and not just island time, which...

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7Thank gvegascutie
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for taking the time to share feedback about your recent visit to Alexandra Resort. Please know that we have expanded the training program for our new restaurant staff and we are confident you will have a much more enjoyable experience on your next visit. We will immediately look into the activity issues you raised to make sure each...

Bethesda, Maryland
Reviewed 22 November 2015

The condo was pretty much what you want in a luxury oceanfront 1 bedroom. It was spacious, had a nice balcony, 1.5 bathrooms, and modern appliances in the kitchen. The problem was that if you have someone above you, you can hear whenever they walk around, especially at night. We looked at a 1 bedroom not luxury, ocean and pool...

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4Thank BT20812
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for your recent stay at Alexandra Resort and for your kind words about our new restaurant, Asú. We are sorry to hear that you did not enjoy everything about the resort. We highly value the opinions and comments provided by guests and continuously strive to provide an exceptional quality holiday. For your next visit, please do take advantage...

Fontana, Wisconsin
Reviewed 22 November 2015

We just returned from Alexandra on Grace Bay and cannot wait to return! The location of the resort is perfect..right on Grace Bay and close enough to walk or bike to stores and restaurants. It's also a comfortable walk on beach to Bight Reef and great snorkeling right right off the beachfront..incredible. We initially booked a studio on VRBO but...

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1Thank wantssun
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you so much for your visit and kind words. We look forward to sharing your review with all of the staff. We are so pleased that you enjoyed the food at our new Asú on the Beach restaurant. We very much look forward to your next visit.

Reviewed 21 November 2015

First to the staff at the Alexandra, Hoff says hello!! I would like to say, that we've traveled all over the Caribbean and Mexico, and Turks and Caicos has to be the best place we have ever traveled to. We stayed at the Alexandra for our honeymoon, and could not have had a better time! The resort itself a great...

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Thank Bryan S
Resort_Team, Manager at Alexandra Resort, responded to this review

Hello Hoff! It was a true pleasure to have you and your wife here with us at Alexandra Resort. Thank you for your kind words about the resort, the staff and especially about our new Asú on the Beach restaurant. We hope to be able to welcome you back for many anniversaries.

Fairlawn, Ohio
Reviewed 21 November 2015 via mobile

We are frequent visitors to Provo over the past 30 years and have watched its growth from a quiet beautiful eco friendly island to a much more commercial vacation destination. The basics are still there great beaches, beautiful oceans view, sailing, diving and fishing. First time at the Alexandra resort. The staff are very pleasant and helpful. The location is...

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Thank north-sailor
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for finally staying at Alexandra Resort after so many visits to Turks & Caicos. Please know that we just completed some property upgrades and other projects are still underway. We hope to be able to share those results with you on a future visit.

Walnut Creek, California
Reviewed 19 November 2015

We have had a wonderful week. The resort is clean and the accommodations are very nice. The bed is comfortable. We had a studio that overlooked the beach. It was so relaxing. You can do as much or as little as you want and still enjoy yourself. We took bike rides (which are free), played a little tennis, swam and...

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Thank MJK13
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for letting us know that you enjoyed your week at Alexandra Resort. For the benefit of future guests who enjoy the convenience of kitchen facilities, our studios come with kitchenettes (equipped with microwaves, small refrigerators, toasters, blenders, coffee makers, kettles and dishwater)while our 1 and 2 bedroom suites come complete with full kitchens. We hope to welcome you...

Cincinnati, Ohio
Reviewed 17 November 2015

The resort is located on a beautiful area on Grace Bay. This was my 2nd visit and I would say my 1st visit was better. The new restaurant on the resort does not compare to the Mango Reef. I understand "island time" but the service is very VERY slow. We also had 6 people in our group, when we ordered...

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Helpful?
1Thank Nancy H
Resort_Team, Manager at Alexandra Resort, responded to this review

Thank you for once again staying at the Alexandra Resort. We truly appreciate your continued patronage. We regret that you did not receive prompt service at Asu. Please accept our apologies. We will be offering our beach dining and fully serviced pool bar again in the future. Until then, we do offer F&B service on the beach and poolside during...

simson bay
Reviewed 16 November 2015 via mobile

Wonderful staff! Everyone is always smiling and very helpful. Front desk, Ramona made check in easy. Francis the bartender was great & made the best frozen drinks! The wait staff, including Tiguendra, Rachael, & Maxine lit up the day with there smiling faces and excellent customer service.

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1Thank cookiesandnick
Resort_Team, Manager at Alexandra Resort, responded to this review

We look forward to sharing your review with all of the staff that you were kind enough to remember and mention by name. We hope you will stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located directly on Grace Bay Beach, one of the most beautiful beaches in the world, The Alexandra offers the dream vacation of a lifetime; spacious accommodations, warm friendly service, and amazing oceanfront dining. Guest can also take our complimentary dining shuttle to our two on-island sister resorts to enjoy their restaurants facilities. The Alexandra provides a delightful Caribbean atmosphere, fantastic ocean views, powder white sand, and activities and amenities including complimentary non motorized water sports, tennis courts, free use of pedal bikes, and so much more! ... more   less 

Additional Information about Alexandra Resort

Address: Princess Drive | Grace Bay, TKCA 1ZZ, Providenciales
Region: Caribbean > Turks and Caicos > Providenciales
Price Range: €278 - €738 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alexandra Resort 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Alexandra Resort Providenciales
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales
Hotel Style:
#9 Top resorts Hotel in Providenciales
#13 Spa Hotel in Providenciales
#15 Luxury Hotel in Providenciales
#15 On the Beach Hotel in Providenciales
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Questions & Answers

Here's what travellers have asked, with answers from Alexandra Resort staff and other travellers.
153 questions
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Questions? Get answers from Alexandra Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice, but you need to he higher up for an ocean view.”
 of 5 bubbles Will920, 19 Mar 2017 | Read review
“nothing like a ocean view.....”
 of 5 bubbles getawayRI, 19 Mar 2017 | Read review
“Ocean view on fourth floor in the middle of the building has a beautiful view”
 of 5 bubbles carolmV9097AV, 16 Mar 2017 | Read review
“ask to be 3rd floor or above with a view of water”
 of 5 bubbles uvmcat, 14 Mar 2017 | Read review
“Do not accept a corner room on the first floor! They are tiny dark unsuitable rooms with no real patio/balcony.”
 of 5 bubbles gpcpkp, 8 Mar 2017 | Read review
5 of 5