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Treasure Isle Hotel

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07/05/2017 08/05/2017
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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New Smyrna Beach, Florida
Reviewed 2 weeks ago

The dining room bar area had one very rude woman waitress who when asked for something always gave a smirk and never acknowledged our requests. We eventually got our order but were given the distinct message that she did not like to serve white people in this predominantly black hotel. I complained about the service or LACK of service in...

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Helpful?
Thank kerrystephens38
glasgow
Reviewed 5 weeks ago via mobile

No free water in the room. The coffee machine in room stinks. The sugar supplied is wet and damp. Room service refuses to deliver water. You can't get coffee in the restaurant out of lunch time. Mosquitos in the room. Terrible attitude by staff. They don't do room service when it rains even slightly and bvi has slight rain throughout...

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Thank vg279
Evergreen, Colorado
Reviewed 2 March 2017

$256 - that's what they charged us - for a standard room - here's what we got: -no hot water in room -air conditioning broke overnight in room -terrible customer service that ranged anywhere from apathetic to outright rude -phone not working in room -WiFi in room not working -bugs in room -extremely loud traffic noise from room -we thought...

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Thank YogaLover777
St. John
Reviewed 6 July 2016 via mobile

To put this in context, I've lived in the Caribbean for fourteen years. Trust me. THIS IS BAD. Filthy pool. Tepid shower. Wet napkins by the pool for 48+ hours. Two lounge chairs by the pool--total. No AC in the lobby and no air circulation. Mildew smell is overwhelming. Felt like the place was closed down, which it should be....

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Thank StJohnVI
Parker, Colorado
Reviewed 16 May 2016

Arrived off season so things in Tortola very slow. Hotel was only at 10 percent occupancy. Waited 25 minutes for front desk person to show up. Property is situated on a steep slope capitalizing on the views of the Harbor. Ideally the best rooms would be the high floors but would require a little bit of a walk up stairs....

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Thank csmith191
New York City, New York
Reviewed 5 April 2016

If all you're looking for is literally a bed to sleep in, I'm sure this would be fine. But otherwise the hotel is pretty lacking. Even though they have 3 wifi networks, none work in most rooms so you have to sit in the super quiet and sparse lobby to use; TV in room is teeny tiny; beds are on...

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Thank rclaire123
Reviewed 27 January 2016 via mobile

The hotel is not bad, the room was quite large, (I had two double beds to choose from plus a desk and sofa), and reasonably comfortable. The menu is quite limited but I'd recommend the lamb for dinner and French toast for breakfast. I don't know why nobody used the pool, it looked cleanish. I didn't see many other guests...

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Thank Mark C
Reviewed 30 August 2015

We came here because of a hurricane and we will never come back. The worst service for an expensive hotel. The restaurant says it closes at 3 pm and it actually closes at 2 pm, or at least the employees leave at that time. The employees are rude and don't help in any way. There is no housekeeping service and...

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Thank Esteban P
Shreveport, Louisiana
Reviewed 30 June 2015

If you are in to no service, no service, or no service, then you can go there. Otherwise, stay somewhere else. The place looks good, but there were over 100 uphill stair steps to our room carring a weeks worth of sailing gear. Terrible service getting something to eat, so we walked the half mile back to the docks to...

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Thank spudz01
St. Croix
Reviewed 26 May 2015

We had a group of 19 this past weekend. Check-in was seamless and swift. My room was clean and it had amazing views of the harbor. I found that the front desk person was helpful no matter what our requests were. She even directed us to a nearby grocery store "Right Way", where we were able to grab a bite...

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Thank 1MrsFig

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
Things to do
  • Pool
  • Restaurant
In your room
  • Air Conditioning
Services
  • Free Parking

Additional Information about Treasure Isle Hotel

Address: Tortola
Region: Caribbean > British Virgin Islands > Tortola
Price Range: €95 - €156 (Based on Average Rates for a Standard Room)
Number of rooms: 43
Also Known As:
Treasure Isle Hotel Tortola, British Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Treasure Isle Hotel staff and other travellers.
2 questions
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Questions? Get answers from Treasure Isle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another hotel”
YogaLover777, 2 Mar 2017 | Read review
“Higher floors away from road are quieter.”
csmith191, 16 May 2016 | Read review
“Just don't stay here..”
213estebanp, 30 Aug 2015 | Read review
“Tons of steps heading to the King size rooms. Not recommended for the elderly.”
1MrsFig, 26 May 2015 | Read review
“Farther from road, the quieter, but costs more”
tabrown2016, 22 Apr 2015 | Read review
5 of 5