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Sugar Beach, A Viceroy Resort

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1,111 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
Vancouver, Canada
Reviewed 11 December 2016

We didn't stay at the Viceroy Resort but above at the Ladera Resort. They have a free shuttle down to the private Sugar Beach. It's very beautiful and feels like a secret paradise. I felt privileged to be part of this little slice of heaven nestled right between the Unesco PITONS!

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Helpful?
Thank Sihpromatum
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your visits to Sugar Beach from Ladera Resort. We are delighted that you enjoyed time spent on the beach and all of our amenities. We hope to see you again soon, perhaps as resident Sugar Beach guests. Best Regards Andre Boersma

Reviewed 11 December 2016 via mobile

This is the second review I have ever written. I rarely. I stay in luxury hotels and resorts regularly for work and pleasure. My fiancé and I stayed a week at Sugar Beach and a week at Ladera and a week at Jade Mountain. Ladera and Jade Mountain were wonderful. Sugar Beach is pathetic. The hotel and location is beautiful,...

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Helpful?
Thank Michael M
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your comments about your Sugar Beach experience on Trip Advisor. Reviews such as yours are extremely rare and obviously very disappointing when our aim is to deliver a consistent luxury experience to all of our guests. Rest assured, your comments have already been shared with our department heads and refresher training will be implemented...

London, United Kingdom
Reviewed 7 December 2016

Travelled with another couple and we booked mainly because of the great reviews. After being stunned by the beautiful scenery on arrival we were then stunned by the totally outrageous prices for average food and drink! Escape is limited as transport out of the 'ravine' location is via potholed roads at $60 to Soufriere or similar by boat. BUilding works...

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1Thank Sunnysmillie
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, It is always disappointing to read reviews such as yours as Sugar Beach, A Viceroy Resort was clearly not a good fit for you. Most of our guests enjoy our location between the breathtaking Pitons and the sense of privacy and seclusion this affords. Unfortunately, your stay seems to have coincided with remediation works on our second beach...

New York City, New York
Reviewed 3 December 2016

I struggled to decide how many stars to give this resort. If I was rating on the staff alone, I would have absolutely given 5 stars. The staff was amazing! The location is nothing short of picturesque. Perfectly situated between the pitons, I find it hard to believe that there's a better view on the island! When we got there,...

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4Thank PLT90
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your comments about your honeymoon at Sugar Beach, A Viceroy Resort. First of all I would like to take the opportunity to apologise for the experience you have described. We are committed to providing a consistent luxury service to all of our guests and in all weather. I am truly sorry this was not...

Reviewed 1 December 2016

Took my wife here for a special birthday/anniversary trip without kids. Our private cottage villa was nestled on the mountainside with butler service, personal pool, outdoor shower, full indoor bathroom/bath/shower accomodations, very comfortable bed with mosquito netting, and fully stocked butler pantry including nespresso machine (one of my favorite things!). Service is clearly top notch, on par with some of...

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Helpful?
Thank Andrew L
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We truly appreciate you taking the time and making the effort to share your glowing comments about your anniversary stay at Sugar Beach, A Viceroy Resort. We are delighted that you thoroughly enjoyed our location and made the most of the plethora of activities we have both on the property and nearby. I am sure you returned with...

London, United Kingdom
Reviewed 30 November 2016

We stayed in a new 1 bed cottage about half way up the hill - number 308 I think - and it was stunning. The decor is very classy with a colonial feel and the private outside space and pool with the views of the pitons and the sea were idyllic. We travelled as a family of four so had...

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2Thank acr7
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team I would like to say how delighted we are that you enjoyed your family holiday at Sugar Beach, A Viceroy Resort. It is always nice to receive praise about our amazing location and stunning rooms, but it is especially gratifying to receive such glowing feedback about our team members. I am delighted...

Sioux Falls, South Dakota
Reviewed 24 November 2016

There are plenty of options on the island; however, only one of them has this location which is easily the best on the island and one of the most picturesque in this part of the world. There is definitely a reason it is listed as a Unesco World Heritage site. The fantastic beach and bay situated between the Pitons makes...

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2Thank Globetrotter8869
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your glowing comments about your stay at Sugar Beach, A Viceroy Resort. Our resort does have a spectacular location and we are delighted that you enjoyed the special ambience that is created by being right between the incredible Pitons. I will be sure to share your comments with the rest of the team—in particular...

Reviewed 24 November 2016 via mobile

This was our 30th wedding anniversary. Stayed in Room 304 luxury villa. Picturesque beauty as described in other reviews. If you love summer weather, the white sandy beach and staying in your bathing suit from morning rise to 5pm, this is it. Everybody who served us( butlers, waiters and waitresses, tuk tuk drivers, airport drivers and concierge) were super. Lunch...

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Helpful?
Thank Joe L
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your feedback about your 30th anniversary stay at Sugar Beach, A Viceroy Resort. We hope you had a wonderful time and you have returned home with memories to cherish. I will be sure to share your comments with Tracey and commend her on a job well done. Once again, we appreciate your feedback. We hope...

New York
Reviewed 24 November 2016 via mobile

This place is spectacular and by far the best overall resort on the island. Without sounding pretentious, but trying to provide some perspective, we've stayed in 5 star resorts and hotels all over the Caribbean and Sugar Beach can hold its own to all of them. We read through a bunch of reviews before traveling, and while we normally do...

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9Thank bpwiegand
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to write this extensive review of your stay at Sugar Beach, A viceroy Resort. I am sure other visitors to this forum will find it both informative and useful. We are delighted you enjoyed your stay and look forward to seeing you again soon. Once again, thank you...

Denver, Colorado
Reviewed 23 November 2016

We didn't stay here at the hotel (super pricey), but we did come to enjoy everything else the place offers for several days. The snorkeling on the right side of the beach is absolutely fabulous. We spent a whole day dazzling our eyes. The fish here are protected from hunting, so they aren't shy, they come right up to your...

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1Thank Amanda K
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your comments about your visit to Sugar Beach, A Viceroy Resort. From the sounds of things, you thoroughly enjoyed your day, especially the time spent snorkeling and at the Rainforest Spa—it is a really special place. I am sure other visitors to TripAdvisor will find your advice about renting a Kabe Privee useful. This...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: €462 - €1,083 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 On the Beach Hotel in Soufriere
#2 Family Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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Questions & Answers

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119 questions
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Southwest Oklahoma
4 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try for lower down hill as constant shuttling gets a chore after a couple of days”
 of 5 bubbles MarkH346, 6 Jan 2017 | Read review
“Villa #710 had incredible views and lots of privacy.”
  • View from The Terrace restaurant
 of 5 bubbles jasper1340, 3 Jan 2017 | Read review
“We had room 603- it was amazing!”
 of 5 bubbles mariabetzios, 22 Dec 2016 | Read review
“The luxury cottage is perfect for couples and honeymooners. Feels very secluded and intimate.”
 of 5 bubbles 871laurau, 19 Dec 2016 | Read review
“The new villas on the hill are expensive and out of the way, but private, well-designed and fab.”
 of 5 bubbles abgnyc, 18 Dec 2016 | Read review
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