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Sugar Beach, A Viceroy Resort

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sugar Beach, A Viceroy Resort
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1,219 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,181: English reviews
Reviewed 1 week ago

I could not have dreamed of a more perfect honeymoon destination than Sugar Beach (and trust me, I dreamt of honeymooning often enough to envision what I thought was the perfect place). From our airy, pristine villa with a private pool, stunning view, private butler, and even the romantic canopy (part of the honeymoon dream), to the unbelievable beach, experiences...

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Helpful?
Thank Emily B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your glowing comments about your honeymoon at Sugar Beach, A Viceroy Resort. On behalf of the entire team we are delighted that we not only met but exceeded your expectations and that your honeymoon was all you dreamed it would be. We hope to see you again soon, perhaps for a first anniversary celebration....

Chicago, IL
Reviewed 1 week ago

so, I wrestled with how to write this review after we got back home. I wanted to love this place but just couldn't. We stayed at another resort for 6 nights before coming to Sugar Beach and were very excited to make the move from the mountains to the beach! When we got to the resort our room wasn't ready,...

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3Thank Dcl1973
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We truly appreciate you posting this review of your stay at Sugar Beach, A Viceroy Resort. It is only through such feedback that we are able to continually improve our services and product. First and foremost I would like to apologise for the lapses in service that you have described. We usually score highly with guests in this...

Reviewed 2 weeks ago

There are not enough superlatives to describe Sugar Beach - it was a wonderful 6 night stay for our 29th wedding anniversary. Everything was totally amazing - we had a wonderful time and would return in a heartbeat.

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Thank Acciano
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your glowing feedback about your anniversary stay at Sugar Beach, A Viceroy Resort. We are delighted that you chose to celebrate such a special occasion with us and that your experience was all that you hoped it would be and more. We hope to see you again soon, perhaps for your 30th anniversary! Best...

Salisbury, United Kingdom
Reviewed 2 weeks ago via mobile

We didn't stay at Sugar Beach so can't review the hotel what I can review is the beach and service. As we were staying in the mountain we didn't have direct access to a hotel beach but instead the hotel were able to offer transport (by car and boat) to Sugar Beach. We were told that we would have to...

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Helpful?
1Thank Lynn W
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your comments about your day visit to Sugar Beach, A Viceroy Resort. It is always disappointing to read reviews such as yours and I would like to take the opportunity to apologise for the experience you have described. Our beach team members are generally praised for their hospitality and the extra special care they...

Nottingham
Reviewed 2 weeks ago

You will read in lots of reviews of Sugar Beach about the stunning location, the majestic beauty of the Pitons and the myriad of exotic plants that abound throughout the hotel. I would like to focus my review on the impeccable customer service my wife and I received on our recent two week visit. The background to our visit is...

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Helpful?
3Thank PharmaDave
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team I would like to thank you for your kind and thoughtful review of your stay at Sugar Beach, A Viceroy Resort. I am truly honored and thankful to work with such an incredible group of individuals and when I read reviews such as yours, it warms my heart to know they have...

monmouthshire
Reviewed 2 weeks ago

We've stayed in some incredible locations around the World in leading hotels, but this hotel and location beats them all. It has a magic and charm of its own that I can't really explain. We celebrated our 20th anniversary with our 5 year old in tow and I'm so pleased to say that we had the best holiday ever. When...

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2Thank jami&billy
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your glowing comments about your 20th anniversary stay at Sugar Beach, A Viceroy Resort. It is always gratifying to read reviews such as yours, but even more so when your stay was for such a special occasion. We are delighted that both of you and your five year old had a magical stay. We...

Reviewed 2 weeks ago via mobile

St Lucia is truly a slice of paradise. Laying out on Sugar beach with that view is like nothing else we have experienced. It is quiet, peaceful, romantic, and exotic. The staff are generally very friendly and helpful, with good humor, taking pride in their jobs. The car rides in and out of the resort are not for the easily...

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Helpful?
Thank Christopher S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are thrilled you chose Sugar Beach, A Viceroy Resort as the destination for your 20th anniversary celebration, and happy that our stunning location, services and amenities made you stay memorable for all the right reasons. It’s nice to see you are already planning a return visit to tackle the Gros Piton. We would be happy to organise...

Montego Bay, Jamaica
Reviewed 2 weeks ago

This was a very short visit to say the least but an amazing short experience at that! The resort from start to finish was truly magical. I had the pleasure of occupying a Beach Front Cottage with private courtyard, jacuzzi and direct beach access from the bedroom. The team on duty were extremely courteous and helpful, my only negative it...

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Helpful?
Thank eZconsulting
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your comments about your all too brief stay at Sugar Beach, A Viceroy Resort. We are sorry you couldn’t stay longer but hopefully you will be able to rectify this the next time you are on the island. Thanks once again for your review. Best Regards, Andre Boersma General Manager

Charlottesville, Virginia
Reviewed 2 weeks ago

Sugar Beach is everything you think it will be. Sherman our butler and Denver our server at the Great Room totally made our experience extremely memorable. Everything about the resort is absolutely 5 stars. I should mention that their welcome drink is especially delicious

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Helpful?
Thank Sinziana H
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your feedback about your stay at Sugar Beach, A Viceroy Resort. We are a team of passionate individuals, committed to guest’s satisfaction and well-being. I am delighted that your overall expectations were exceeded and that Sherman and Denver showed great care and concern. I will pass on your lovely comments...

London
Reviewed 2 weeks ago

We have just returned from a week at this beautiful resort. We were upgraded to a bungalow but the first one we were shown did not have a view of the sea which we particularly wanted. However, my husband spoke to the butler who managed to find us another one, and while we had already unpacked we were told everything...

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Thank LondonSilver
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for your glowing comments about your recent stay at Sugar Beach, A Viceroy Resort to celebrate your husband’s birthday. We endeavor to make all our guests feel comfortable by ensuring that their expectations are met and wherever possible exceeded. I am delighted that the team was helpful in providing you with an alternate room with the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: €369 - €1,658 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Travelocity, West Indies, Booking.com, Hotels.com, Expedia, Hotwire, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Sugar Beach, A Viceroy Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#4 Spa Hotel in Soufriere
#4 On the Beach Hotel in Soufriere
#5 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
149 questions
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Southwest Oklahoma
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“A transfer to the hotel by boat is well worth the expense.”
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jami&billy, 13 May 2017 | Read review
“Beach Front Cottage”
eZconsulting, 12 May 2017 | Read review
“Push for a full sea view room, when you pay this much you have to go the full hog ;)”
alegge2017, 1 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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