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Sugar Beach, A Viceroy Resort

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Val des Pitons, Soufriere St. Lucia
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Room & Suite (903)
What is Travellers’ Choice?
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About

#6 of 13 hotels in Soufriere
Location
Cleanliness
Service
Value
Travellers' Choice
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 96 Luxury Sugar Mill Rooms, Cottages, Villas, and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalized butler service. Two stunning white sand beaches, a beautiful Rainforest Spa with treehouse treatment rooms, a full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkelling
Tennis court
Aerobics
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Luxury
2494Reviews330Q+A100Room tips

Reviews
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JMeis2019 wrote a review 5 Oct
1 contribution
Without a doubt the greatest resort experience ever for us. Incredibly beautiful location, 5 star accommodations, genuinely warm, friendly and hospitable staff, and world-class cuisine. A long ride from the airport but most definitely worth it!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded yesterday
Good Day JMeis2019, Thank you for giving us the opportunity to wow you and for providing us with your wonderful feedback. I am happy to read that we exceeded your expectations. We look forward to welcoming you back to paradise. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lucymusicfool wrote a review Sep 2022
Dubuque, Iowa23 contributions6 helpful votes
+1
Sugar Beach is one of the most amazing resorts I have been too! The views of the Pitons are so unique! The beach and snorkeling at this resort is something you will never forget! The staff is so responsive and kind! We stayed in villa room 812 very high up in the hills, it was very secluded. This room and outdoor space were very private from other guests! The plunge pool and patio were beautiful but my favorite was the outdoor shower in a jungle setting! While this room had two bathrooms and an amazing view of the Pitons, it was very much jungle with very tall trees so we couldn’t see the beach, water or sunsets from the villa. Room service was always delivered very fast! We did have to get rides to get to other areas of the resort with how hilly it was but never waited more than 5-10 minutes. Food and drinks were a bit pricey but we packed our favorite alcohol in our check on bags, so mixing that with the complimentary water and sodas helped for sure! We did get some serious downpours of rain but that’s what happens during the rainy season! We were there for 5 days with only 3 full days…I highly recommend a full week to 10 days so you have some more time to do different excursions as driving most places takes some time. Also know the roads to go anywhere are super windy and hilly so be prepared if you are easy to get motion sickness. We did a catamaran day trip to Anse Chastanet Beach and did some paddle boarding and kayaking and had a wonderful lunch! Be sure to try the Banana Ketchup, so delicious!! Definitely add St. Lucia to your bucket list and just make it happen! Heaven on earth for sure!!
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Be ready for windy hilly roads to get from airport to resort and to go anywhere outside of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 3 days ago
Good Day lucymusicfool, Thank you for sharing this stunning review about your stay at Sugar Beach, A Viceroy Resort. We have to admit that being situated between the Pitons is truly magical and we are glad you enjoyed your snorkeling experience. Our colleagues will be delighted to read your comments. We appreciate you sharing feedback and look forward to welcoming you back in the near future. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
annaclairemarcal wrote a review Sep 2022
New York City, New York1 contribution
Incredible trip - the hotel is more beautiful than the photos and the service was impeccable - we felt pampered, safe and at home the entire time. The pool was amazing, beach gorgeous, and incredible service and friendliness from everyone we met. The food quality could be improved (esp for the price) but well worth being there. Pure luxury!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day annaclairemarcal, Thank you for sharing this remarkable review of your recent stay at Sugar Beach, A Viceroy Resort. It is indeed a pleasure to read that you were impressed by our stunning location and our staff provided exceptional service. Thank you for notifying us the areas for improvement. We appreciate you sharing the highlights of your stay and look forward to welcoming you back soon. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
merrellpressley wrote a review Sep 2022
Nashville, Tennessee1 contribution
While the resort is lovely with incredible views, we did have our own issues. Our 3rd night after returning back to our Villa, we noticed money being stolen. To preface the situation, we did leave out cash inside of a wallet that was not secure in the in room safe. After returning from dinner, we noticed we were missing cash from a wallet. The staff was gracious following up, receiving a signed statement, interviewing staff, and providing some accommodations. The invasion of privacy and security were ultimately compromised. The service staff at the beach is top notch along with members of each restaurant. We recognize these things do happen, but disappointed they did in fact happen to us during our stay.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brandon A wrote a review Sep 2022
2 contributions
Sugar Beach can be summarized by excellent hospitality, great staff, and fabulous food. From the moment we arrived we felt like esteemed guests. Our room was modern, clean and the butler service made for easy transportation around the resort and handling of all reservations and excursions. The food was excellent at all of the restaurants. We especially enjoyed the Great Room and the Bayside restaurant. The Bayside restaurant has live music at night, and we wish we knew that from the first day we went to the resort. The magic of Sugar Beach is that it is secluded and you can relax and interact with no other guests, but there are plenty of bars and instances for human interaction, if you so desire. We did a solo-sailing excursion (which was so much fun) and we had a private dinner on the beach one night to celebrate. It was well worth the price and they were unforgettable memories. The most important takeaway was the level of hospitality we experienced throughout our stay. We really felt like we were important guests and that the staff cared about our enjoyment. We got to know members of the staff over the course of six days. We met most of the directors of the resort at the "Manager's meeting" (which I recommend going to), and they solicit your immediate feedback in exchange for free drinks and passed appetizers. That level of feedback and caring is unmatched to most places I have been. I would recommend Sugar Beach to anyone looking for a relaxing and fun getaway.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day brandosmash, We are glad you decided Sugar Beach as your honeymoon destination. Thank you for your amazing review. Excellent customer service is what we pride ourselves to and I am thankful that the team delivered remarkable service. Congratulations on your honeymoon and we look forward to welcoming you in the near future. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jules72756 wrote a review Sep 2022
Rogers, Arkansas60 contributions40 helpful votes
White sand on a volcanic island? Yes! They thought of everything! This stunning Viceroy Resort set in-between the beautiful Pitons is a gem! The English Cottage style villas are beautifully and privately tucked away in the trees trickling down to the main part of the resort with a pool, main gathering lawn area, al fresco dining and ending at the spectacular beach with one of the best snorkeling reefs on the island! Everything is luxurious but understated and in perfect harmony with the setting. There are great rooms near the beach and restaurants that all have private sitting areas outside with a small plunge pool. The beachside cottages are only steps away from the water. Our cottage had a beautiful view and was super private. You walked into a great living room with a wet bar and large french doors looking out on your pool and outdoor area with outdoor shower and several areas to relax and sunbathe or in the shade to read a book. The bedroom was great and also had French doors leading to the patio. There was a large walk-in closet , a huge beautiful shower and a deep soaking tub looking out on the garden. It was so refreshing done in all white with beautiful art work and stunning views. The beds are heaven on earth! The owners of the resort are real art enthusiasts and it shows all over the resort.. The spa is a don't miss, set in little individual tree houses strewn through the jungle. The gym is incredible state of the art, all the facilities are impeccably clean and well designed. This is one of the most upscale properties you will ever have the chance to enjoy. The snorkeling from the beach, is superb and is a protected reef, some amazing snorkeling that is a don't miss! The beachfront rooms are a great location, the villas in the woods you need to take the shuttle, the shuttle is there in a matter of minutes, the butler service is hands down amazing!
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day Jules72756, We appreciate you taking the time to post this wonderful review of your stay at Sugar Beach, A Viceroy Resort. We do have a stunning location set between the Pitons and I am glad you found it as amazing as we do. It is with great satisfaction to know that you were impressed with your room accommodation and our tranquil spa. We look forward to welcoming you back soon. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarahlsteadman wrote a review Sep 2022
Frisco, Texas1 contribution
If the views, luxury, and quality of the experience wasn't over the top, the employees put this as the best trip of our life. I would never go to St. Lucia is I couldn't go back to Sugar Beach. It is without a doubt the nicest, best quality and prettiest resort on the island! Each evening a boat or 2 from other resorts would come in the bay where Sugar Beach site to watch the sunset or checkout the Pitons. This was a reminder of how perfectly situated Sugar Beach is.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day Sarahlsteadman, Congratulations and thank you for choosing Sugar Beach, A Viceroy Resort as your honeymoon destination. It gives me great pleasure to learn that our spectacular location, offerings, impeccable service was to your liking and also the special care and attention provided by our team members was truly magical and exceed your expectations. It was a pleasure reading about your experience and to know that our resort remains memorable for all the right reasons. We look forward to your return to Sugar Beach, A Viceroy Resort. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
agnessavenok wrote a review Sep 2022
New York City, New York31 contributions10 helpful votes
+1
We visited Sugar Beach for a family weekend and they did NOT DISAPPOINT! Everything from cleanliness, spectacular views, unmatched service, and incredibly tasty food. The spacious suite has a beautiful layout, huge bathroom, beautiful tub (perfect for a mom who wants a very luxurious bath), and the vaulted ceilings are such a plus. Our room was SPOTLESS, prepared beautifully, and we loved the local flowers that were placed on the towels. Favorite touch: the local rum punch station;) Our entire family slept just like at home- the bedding is so luxurious, sheets are crisp and clean, and the mattress is designed for your best sleep ever. The cabanas around the pool are so great for families. You get that much needed shade in the afternoon hours, and the little ones can comfortably nap while the rest of us keep the party going. If you have the chance to come during Lobster season... omg! We had lobster nachos, lobster ceviche, grilled lobster, and also the best shrimp tacos you could ask for (the chipotle mayo drizzle on these is BOMB). The kids food always came out so quickly, which makes everything a whole lot easier. Upon arrival, you get a butler cell phone which you just carry around the whole property and it’s soooo incredibly convenient for anything you need (like a shuttle, an extra towel, or a batch of pancakes at midnight). We happened to leave something behind in the safe, and it was returned to us at no additional cost or hassle. AMAZING service. And throughout the resort, all the staff are smiling and so happy to serve you. We felt welcome, appreciated, and valued by every member of the staff. The resort manager, James, checked in with us and even followed up personally on any of our requests. Now that’s hospitality! The only downfall at this beautiful resort is that we didn’t stay longer! We’ve already booked a longer stay next time. 10/10 would HIGHLY recommend.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Bring your tennis gear! They’ve got amazing grass courts with a spectacular view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 1 week ago
Good Day agnessavenok, I am thrilled to learn of your remarkable experience during your family weekend vacation. It was great connecting with you. Our aim is to provide our guests with the best possible experience, and we are happy that we did not disappoint. Our colleagues will be thrilled to read your review and know that they provided outstanding customer service and ensured your family vacation experience was unforgettable. Thank you for your feedback and we look forward to welcoming you and your family back to paradise. Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah H wrote a review Sep 2022
1 contribution
+1
My family of six, visited Sugar Beach at the beginning of August. I coordinated everything & chose the island so I was a bit nervous initially. We chose to stay in a beach front residence. The room was what made this trip absolutely spectacular. The residence was exceptional, and we spent much of our time hanging out at the pool just steps from our rooms. Our residence was located right in between the smaller, more private beach & the main beach area. We found both to be very nice, and would usually enjoy lunch at the main beach, before retreating to the further one where it was always almost empty. We did not utilize the shuttle service at all due to our close proximity to everything. We opted to do the all-inclusive food package which was definitely the right call. We ate most of our dinners at the Bayside restaurant, however the meal we had at The Great Room was my favorite of the trip. We did a half-day catamaran in the morning one day, and got to snorkel around a very beautiful area. The absolute highlight of our trip though, was our sunset cruise on the final night. We chose to do a private one since there was 6 of us, and it was worth every penny. The captain took us out where we ended up seeing close to 50 dolphins, and allowed us to connect our phone to play music. The sunset was absolutely breathtaking, and we ended the evening with champagne. Truly a once in a lifetime moment. Our butler, Charles, was fantastic, and went above and beyond for us when my dramatic dad sunburned his feet. lol. All in all, our trip was amazing, and we constantly talk about how we’d like to return soon. Sugar Beach was worth the money. Can’t wait to be drinking rum punch in St. Lucia again soon.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 2 weeks ago
Good Day hannahsuehill, You made the perfect choice by choosing to stay with Sugar Beach, A Viceroy Resort. I am thrilled you had an amazing stay with us. It is always a pleasure to read reviews such as yours and to know you fully enjoyed our accommodation, service, and offerings. Charles will be pleased to read your review and I am delighted the sunset cruise excursion exceeded your expectations. Thank you for your review and we would welcome the opportunity to serve you again Best regards, James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go140863 wrote a review Sep 2022
1 contribution
Room, beach, pool all truly fantastic. Incredible view, chill ambience at beach and pool, wonderful in-suite privacy etc. Hands down best resort I have ever been to. Service good but not flawless - little mistakes like having a welcome card for the wrong guest, no water top-up, or no turndown. All tolerable, but at over $1000 a night, perhaps avoidable. Brutal monetization: Cheeseburger $30 + 10% tax, and tip, and $18 room service fee. OK main course in a restaurant $60 or $70, plus sides, tax and tip. Late checkout in an empty resort $300, etc etc. Left a sour taste in the mouth eventually. Maybe most guests don't even look at their bill.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Wyndam, General Manager at Sugar Beach, A Viceroy Resort
Responded 2 weeks ago
Good Day 140863, Thank you for sharing your feedback regarding your time at Sugar Beach, A Viceroy Resort. We welcome your feedback as a valuable tool in our efforts towards maintaining the high standards we pride ourselves on. It is disappointing to read that we fell short of your expectations with the food and beverage costs. We work hard to ensure that our guests are always satisfied and feel they are getting value for money, but we appear to have let you down on this occasion. Apart from the disappointments mentioned, we are happy that you enjoyed the beautiful setting of the resort and your accommodation. Once again we appreciate your feedback. We would welcome the opportunity to serve you at our best. Best Regards James Wyndham Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$769 - US$2,349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jalousie plantation hotel soufrière, jalousie plantation soufrière, jalousie plantation st lucia, jalousie hilton
LOCATION
CaribbeanSt. LuciaSoufriere QuarterSoufriere
NUMBER OF ROOMS
96
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Frequently Asked Questions about Sugar Beach, A Viceroy Resort
Which popular attractions are close to Sugar Beach, A Viceroy Resort?
Nearby attractions include Pitons (1.1 km), Anse Mamin (5.1 km), and Zaka Art Cafe (2.1 km).
What are some of the property amenities at Sugar Beach, A Viceroy Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Beach, A Viceroy Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Beach, A Viceroy Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sugar Beach, A Viceroy Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Beach, A Viceroy Resort?
Conveniently located restaurants include Jade Mountain Club, Martha's Tables, and Treetop Restaurant and Bar.
Are there opportunities to exercise at Sugar Beach, A Viceroy Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sugar Beach, A Viceroy Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugar Beach, A Viceroy Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Sugar Beach, A Viceroy Resort?
Many travellers enjoy visiting Balenbouche Estate Heritage Site (8.6 km).
Does Sugar Beach, A Viceroy Resort have any great views?
Yes, guests often enjoy the harbour view available here.