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Reduit Beach, Rodney Bay Village, Gros Islet 1892 St. Lucia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$223
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Free cancellation until 23/07/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bay Gardens Beach Resort
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 16 hotels in Gros Islet
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
A magnificent island escape is waiting to welcome you. Stay at our inviting St. Lucia hotel, and experience true adventure, relaxation, and refreshment all in one place. The pleasures are many at Bay Gardens Beach Resort & Spa. Enjoy on-site dining at Hi-Tide Restaurant or SeaGrapes Beach Bar & Restaurant; stay active in our fitness centre; take a dip in our stunning lagoon-style swimming pool and Jacuzzi; or seek thrills with Splash Island Water Park, the largest outdoor water entertainment complex in St. Lucia. Mingling business and pleasure is easy at Bay Gardens Beach Resort, with complimentary access to our business centre, and well-equipped meeting rooms and venues for your next event. Wedding planners will be pleased to have the use of an elegant wedding gazebo and arch. And of course, seekers of pure relaxation won’t want to miss the chance for an invigorating afternoon at the luxurious La Mer Spa and Salon.
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Room & Suite (437)437
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Snorkelling
Water park
Water sport equipment rentals
Billiards
Books, DVDs, music for children
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, French
Hotel links
Special Price:50% off room rate
2,615Reviews221Q+A100Room tips
Traveller rating
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Popular mentions
marguerite c wrote a review 20 Feb
1 contribution1 helpful vote
I arrived in St Lucia 18/12/2020 and was met at the airport by a driver and taxi that the hotel had organised for me. It was great to just follow instructions ,as it had been a long year with restrictions etc. I got a full explanation of the services and facilities available to me during my stay. The first few days was spent chillaxing at this very friendly, though professional managed hotel. The food is great and the staff are very friendly and are great at accomodating various requests. The Christmas and New Year celebrations were very enjoyable despite the restrictions at the hotel which we were all aware were in place to protect us the guests and the staff from Covid- 19. The Gym is available daily and there is access to a Fitness Instructor if required through a private neogiation. I did avail of it and due to the restrictions it was a booking system ...I was pleased it was only for an hour...a fine excuse for me !!!!! The swimming pool is wonderful especially as during my stay I got private tuition and learend how to swim properly. Terry was great in his manner and the delivery of knowledge that gave me the confidence I required. ...at 63 yrs I can at last swim!!! Terry also does water aerobics which is a great social event and an ideal way to chat to other guests. The Goverment of St Lucia were very aware of keeping the country safe and consequently there were daily changes some time but to me on holiday it didnt cause me any problems. An excuse to return to discover other parts of the Island. The rooms and facilites are great and in fact I stayed on the balacony of my room from 11-4pm . I didnt use any of the cooking facilities...as I was on holiday but good to have the option. The guests were only allowed to use Covid Secure Restaurants and the hotel booked our reservations and provided a free shuttle bus. Great local restaurens available within walking distance and it would have been great to have walked to them and called into a local bar en route home for a night cap. I did miss not being able to go out and about on foot to explore the area but ....strange times for all. Likewise all the expedtions were organised by the hotel to ensure that the Covid 19 restrictions were in place and adhered to by all participants. I would highly recommend this hotel for value for money, acees to local restaurants and for the "At Home" atmosphere. I am leaving today on the 20/02/20....my length of stay says it all!! The pool gave me great confidence due to its depth. However the beach is just a few feet away for the more enegeretic swimmer!
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: sea view is lovely but depending on the budget....the sea can be viewd from various quiet areas...
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1 Helpful vote
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Response from Cindie Finistere, Guest Services / Front Office at Bay Gardens Beach Resort
Responded 5 days ago
Thank you so much for taking the time to give us feedback on your recent stay with us. The virus has certainly impacted the way we sometimes have to do things and we are constantly adapting our service to meet the needs of our guests. We are happy to hear that you learnt to swim. What a memory this will be for you. Thank you again for choosing us and look forward to seeing you again.
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Tess wrote a review 19 Feb
Chicago, Illinois1 contribution1 helpful vote
Travelling during COVID is not recommended by any means, but was a welcome escape from snowy Chicago. Unfortunately, my partner and I were not properly prepared (our fault) with the right COVID test (Rapid test is not the PCR!!), but the resort did everything to make us comfortable. We had to "quarantine" at the resort until we got our results back from the test we had to take at the airport. During that time, they called us multiple times to make sure we were comfortable and brought us food and drinks. they really cared about our experience even when it was our mistake. Once we were free, the real fun began! While the food options were limited (result of the pandemic), the food was delicious and drinks were amazing! The outdoor water park was SO much fun (but also really difficult!!). We couldn't stop laughing. The pool was an amazing escape. The resort organized events like bingo, a cooking demonstration and water aerobics. All the staff went ABOVE AND BEYOND for us. We will definitely be coming back... after this pandemic is over!
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Cindie Finistere, Guest Services / Front Office at Bay Gardens Beach Resort
Responded 5 days ago
Thank you for taking time to write this review. It is a pleasure to hear that you and your partner had an excellent time despite the covid restrictions. It was indeed a pleasure having you and we look forward to your next visit.
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William S wrote a review 11 Feb
1 contribution1 helpful vote
We chose to come to St Lucia due to the low incidents of Covid 19 and the safety protocols required to enter the country. We chose the Bay Gardens Beach Resort (BGBR) due to it's location on the beach and a place which we could get too during these difficult times. From the airport to BGBR we observed how much effort was done to keep people safe (visitors and locals) around the hotel and grounds. During our times in St Lucia the government has changed the rules as the situation on the island has changed so the staff are constantly having to enforce new rules. Most of the guest observed the rules but some didn't and as a result had to be reminded of them - it was for everyone's safety. We had a lovely room which was well furnished and suited our needs. We found all the staff friendly and helpful and did everything possible to make our stay on St Lucia great. There could be long waits for drinks and food orders but that all depended when you ordered them. At certain meal times this could be especially true. The menu could have more options but if you asked the staff they could help you with this. It should be noted at this point in December 2020 that guests were not allowed to leave the BGBR other than in Covid Certified transportation to Covid Certified restaurants or excursions. We availed ourselves of these other restaurants to enjoy great meals and see more of the local character. The resort would also pick up for you food or other items you may need from town if you just asked. We found it was the staff which made BGBR such a warm and friendly place.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Cindie Finistere, Guest Services / Front Office at Bay Gardens Beach Resort
Responded 6 days ago
Good day William thank you for taking time to write this review. We are happy that you choose our property for your St.Lucia vacation. These are some really difficult times for all of us and it is good to know that you did not find our Covid protocols to be over bearing.We appreciate all of the feedback it will be shared with our valued team members. Thank you again for coming and we look forward to welcoming you back
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Smart wrote a review 2 Feb
London, United Kingdom1 contribution1 helpful vote
I decided on this hotel because of the great location however the experience was a nightmare. The staff were so rude and aggressive and it was everyday which was draining. The staff have no compassion and were very unpleasant; there is no customer service. They make the rules as they go; they are extremely inconsistent. One person will tell you one thing then another will threaten to call the police for doing it, it got to a point I needed to have a witness for every communication. These people completely ruined my time away, the staff shared a great deal of confidential information amongst members of the staff which is a breach of the law but they didn’t seem to understand this. If you challenge them the WILL argue with you, if you order a drink at the bar it takes forever and by the time you get back to your table the whole island knows what you have ordered. The ignorance from these people is truly shocking and in all honestly the locals would do a better job at running the place. Bay Gardens is not a hotel it’s more like gitmo. The staff are cruel to the locals and tell you it’s illegal to talk to them; this is not true. The locals treated us better than the hotel staff.
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Date of stay: January 2021Trip type: Travelled on business
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Response from Cindie Finistere, Guest Services / Front Office at Bay Gardens Beach Resort
Responded 2 weeks ago
Thank you for leaving us your review. We typically ask our guests to allow us the opportunity to amend any issues or concerns that they may have during their stay. This is in effort to ensure a more comfortable stay for our customers. We work immensely in providing the best experience to our guests and we are disappointed that we did not meet your expectations in this regard. We value the feedback of all of our guests and so we would like to apologize for the inconvenience you experienced here at our property. We take note of your concerns and will work on the areas of concerns that you have mentioned. Thank you for choosing us and we look forward to hosting you again.
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joannorthey25 wrote a review Jan 2021
Warrington, United Kingdom6 contributions8 helpful votes
The hotel was great. Good rooms, great beach, excellent spa treatments and good food. I would have given it 5 stars but there could have been more food options in the restaurant (though we are in the middle of a pandemic) and service could be slow at times. Always felt safe and temperature checked twice a day which was no hassle at all. I would definitely recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: December 2020
1 Helpful vote
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Response from Cindie Finistere, Guest Services / Front Office at Bay Gardens Beach Resort
Responded 3 weeks ago
Thank you for taking time out to write this review. We are happy to hear that you enjoyed the room and all of the other services that we offered. We appreciate the feedback on the menu options and the speed of service. We will definitely look at what we can do better to enhance those experiences. We are happy you choose to vacation with us and we look forward to welcoming you again soon.
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Previous
PRICE RANGE
US$164 - US$465 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bay gardens beach hotel gros islet, bay gardens beach castries, bay gardens beach resort st lucia
LOCATION
CaribbeanSt. LuciaGros Islet QuarterGros Islet
NUMBER OF ROOMS
78
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Frequently Asked Questions about Bay Gardens Beach Resort
Which popular attractions are close to Bay Gardens Beach Resort?
Nearby attractions include Splash Island Water Park Saint Lucia (0.04 km), Reduit Beach (0.1 km), and Sierra's Souvenir & Gift Shop (0.4 km).
What are some of the property amenities at Bay Gardens Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Bay Gardens Beach Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Bay Gardens Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bay Gardens Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Bay Gardens Beach Resort?
Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Buzz Seafood and Grill.
Are there opportunities to exercise at Bay Gardens Beach Resort?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Bay Gardens Beach Resort have an airport shuttle?
Yes, Bay Gardens Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bay Gardens Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Bay Gardens Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bay Gardens Beach Resort?
The staff speaks multiple languages, including English and French.