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Stephanie's Hotel

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Massade, Gros Islet St. Lucia
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Room & Suite (36)
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About

#14 of 16 hotels in Gros Islet
Location
Cleanliness
Service
Value
Stephanie's is a small hotel situated in the Rodney Bay Gros Islet strategically located in the north of the island, the home of St. Lucia's premier nightclubs , sports bar and popular restaurants . We are in the heart of all major activities and attractions and only walking distance to all venues such as :- shopping Centres, night clubs, restaurants, Gros Islet Friday night street Party, Historic Fort Rodney at Pigeon Island (home of the Jazz Festival) The Rodney Bay Marina (where the Atlantic Rally for Cruisers culminates) perfect for a stay ashore while hauling your boat in the Rodney Bay Marina, beaches, churches , the Beasejour Cricket Stadium, Car Rentals, Medical Center and the Fire and Gros Islet Police Station 15 minutes drive from the George F.L Charles Air port and 90 minutes drive from Hewanorra International Air port
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Meeting rooms
Baggage storage
Secured parking
Wifi
Breakfast in the room
Vending machine
Nightclub / DJ
Shuttle bus service
Car hire
Mosquito net
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Room types
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French
36Reviews3Q+A3Room tips
Traveller rating
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Joye Bey wrote a review Oct 2020
2 contributions
October 17th was my birthday and my husband had a surprised planned and needed me out of the house. He took me to Stephanie's hotel in Gros islet approximately 11:30am. My husband left before I received the room. The room I was given was filthy. The floors were visibly dirty, ceiling falling apart, and a shattered toilet seat. Since my stay was short and considering the reason I was there, I attempted to make myself comfortable. Around 5:40, I went down to the lobby to get wifi to call my husband to find out what time he was picking me up. I explained to my husband that the room was filthy,  described the condition of the room and  I was ready to go. I told him I sent him pictures. I went upstairs to the room after my call. Approximately  5 mins later, three staff members came to my room and 2 were not  wearing masks. All three entered the room. Aaron was the spokes person and confronted me about my conversation with my husband and demanded I show him the pictures I took with my phone. I declined. He was able to see the filth up close. It appeared that Aaron took my observations of the condition of the room personal. He was visibly agitated and stated her personally cleaned the room. I challenged.him because if he cleaned the room, he did a very poor job. That means he disregarded the visibility of the filthy floors with dirty smudges and did not have the common sense to provide a toilet seat. Aaron then directed me to not to slander the place or share pictures. The other man stated it is my opinion of the condition of the room and that I should not have moved the tiny desk that revealed more filth. All three attempted to justify and displayed no empathy and no concern for the disgraceful room or interested in acknowledging the problem. The confrontation was rude, aggressive, threatening and unprofessional. I felt unsafe and requested the owners information to lodge a complaint. As the three left the room, Aaron was still not finished and attempted to mouth off and the woman pushed him along. I informed Aaron that is not how you speak to people and he lacked any type of customer service.  He was cocky and arrogant and had to have the last word. Before the woman left my door. I informed.her I was going to call my husband and police. She asked me not to do that. I followed the woman to the front desk to obtain the owners information and overheard the young boy already speaking to the owner providing his rendition of the occurrence, which was not accurate. After the conversation was finished, Aaron informed me that they were giving me a refund and to vacate immediately. The owners should be ashamed! The staff should also be ashamed that there is no pride in how the rooms are kept. A disgrace by all measures. The entire situation was exacerbated due to the woman's eavesdropping on a private conversation.  This is not how you conduct business. I am appalled at the staffs behavior and the owner per the woman for directing them to just give me a refund to get rid of me instead of using the opportunity to address the issues. You permit what you promote. Do not waste your time or money on this run down establishment.
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Date of stay: October 2020Trip type: Travelled solo
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EBONEE wrote a review Sep 2019
1 contribution
Positive points great location and friendly staff. negative points bathroom sink to small, mirrors to low get them re-attched higher. Bed not good change them and breafast is a joke my husband and i never recieved breakfast although we paid for it i came home with the damn stubs,because your staff said there was a function but i never got my money back .stayed from friday to sunday no breafast sadly it looks like fraud. hopefully you re-organize your structure.
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Date of stay: September 2019
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lonewayfarer wrote a review Feb 2019
Coventry, United Kingdom401 contributions131 helpful votes
+1
This hotel is very basic and in a poor standard of maintenance. As of Feb 2019, the photos on the hotel web site and on other third party sites do not accurately represent this hotel. Our group ended up in this hotel at the last minute because two other accommodations we had booked had fallen through and we needed to find a hotel at the last minute. I can see why this hotel could appeal to a budget conscious traveller, such as a backpacker, however this hotel wasn't marketed as such and I didn't feel it set guest expectations very well. The price is at the cheaper end compared to other properties on the island, but you get what you pay for. During my stay at this hotel there was a litany of problems, a few of which I will outline here. On multiple different nights, guests arrived at the hotel to be told they had no booking, despite having paperwork saying otherwise. On a different night, one guest came back from a night out to find his room key had been given to another guest in error, the key was never found. The hotel manager had to be called and drive across the island with a spare key so the guest could access his room (no spare keys are held on site). On a different night a drunk guest returned to the hotel, became verbally abusive and smashed the glass of the reception window. Despite this, the guest was allowed to remain and come and go as he pleased. That guest did not appear to face any consequences for his actions and was often seen drinking alcohol in and around the hotel throughout for the duration of our stay. On more than one night music was being played loudly by other guests during the early hours of the morning. The rooms are in a poor state of maintenance. Our 4 bed room was cleaned only once during our 9 night stay despite signage on the door saying otherwise. We had to request consumable items, such as toilet rolls and towels from the reception. Only a small body towel was ever provided, fortunately I had brought my own travel towel. This hotel has about 50 rooms of various sizes. Our room had air-conditioning and a Wi-Fi access point nearby, but other guests I spoke to did not have AC or useable Wi-Fi in their rooms. One guest I spoke to had a room that did not even have a window. Most guests don't think about fire extinguishers and whilst they exist in this hotel, but several of the extinguishers I looked at are in a poor state of maintenance, with their gauges showing that they are undercharged. I also didn't see any smoke detectors or fire alarm call points anywhere in the hotel. The smoke detector that had been in our room had been removed and only the plastic panel left behind. We did not want to eat at the hotel, but there are some different restaurants within a few minutes walk. There is a Sol petrol station and pharmacy nearby for essential items, like bottled water, drinks and snacks. The bus stop for the 1A/1B Castries to Gros Islet bus is nearby. The Rodney Bay Marina is about 10 minutes walk and has a number of shops, cafes and restaurants, albeit at more expensive prices. The main commercial centre of Rodney Bay where you will find most of the modern shops, restaurants and bars is about 25-30 minutes walk. You can take a taxi for approximately EC$ 30 each way or use the local buses for EC$ 1.50 each way. I can't really recommend this hotel for a long stay. It's not really a hotel for families or couples. It's the type of hotel that you want to spend the least amount of time in and just use as a place to sleep for one or two nights.
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Date of stay: February 2019
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Trip type: Travelled with friends
Room Tip: Ask for a room with AC
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Andrew J wrote a review Sep 2016
Caribbean24 contributions16 helpful votes
This hotel is a bad as its gets. So to be fair, if extremely low end is your preference then perhaps. TV not working, remotes not working. Outdated everything. Not enough outlets for equipment. The days haven't seen anyone to clean. Hopefully Improvements are be considered .
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Date of stay: September 2016Trip type: Travelled on business
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BFree32 wrote a review Sep 2016
Playa del Carmen, Mexico56 contributions56 helpful votes
The ladies working the front desk were nice. When I peeled the blanket back on the bed the sheets had 2 different kinds of human hair all over. They came up and changed the sheets. I was told one price when I paid for my 2 nights but after checking my online banking I was charged $10US more. The tiny TV had lost of great channels. I know St.Lucia is a bit expensive for accommodations but this room was worth half of what I paid. I can't recommend this place and I would not stay again.
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Date of stay: September 2016
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Trip type: Travelled solo
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PRICE RANGE
US$71 - US$90 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
stephanies hotel gros islet
LOCATION
CaribbeanSt. LuciaGros Islet QuarterGros Islet
NUMBER OF ROOMS
21
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Frequently Asked Questions about Stephanie's Hotel
Which popular attractions are close to Stephanie's Hotel?
Nearby attractions include Splash Island Water Park Saint Lucia (0.9 km), Gros Islet Street Party (0.8 km), and Reduit Beach (0.9 km).
What are some of the property amenities at Stephanie's Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
Which room amenities are available at Stephanie's Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Stephanie's Hotel?
Guests can enjoy a lounge during their stay.
Is parking available at Stephanie's Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Stephanie's Hotel?
Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Buzz Seafood and Grill.
Does Stephanie's Hotel have an airport shuttle?
Yes, Stephanie's Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Stephanie's Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Stephanie's Hotel?
Many travellers enjoy visiting Fort Rodney (2.4 km).