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Starfish St Lucia

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Reduit Beach, Gros Islet St. Lucia
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#7 of 16 hotels in Gros Islet
Location
Cleanliness
Service
Value
For guests looking for a tropical escape, Starfish Saint Lucia is surrounded by the lush landscape that is Saint Lucia with its pristine white sand beach and crystal clear water as far as the eye can see. The sparkling swimming pool, exclusive beachfront location and the friendly staff will make your family vacation nothing short of memorable.
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Full view
Property amenities
Free parking
Free internet
Pool
Free breakfast
Beach
Entertainment staff
Airport transportation
Concierge
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
994Reviews122Q+A100Room tips
Traveller rating
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Popular mentions
Vic wrote a review Jan 2021
16 contributions3 helpful votes
+1
We arrived the 1st day this hotel reopened on the 22nd for 1 week, So there were a few things I don't think they had ready but by the time we left they seemed to have it all sorted.We were very disappointed the water sports wasn't sorted until the day before we left. We were very apprehensive about staying in a 3* but we were not dissapointed at all. All the people moaning I think needed to be reminded it is just 3* having said that I was surprised there was no water in the fridge in the Rooms. They did bring a kettle etc when I requested one. The door lock was a total nightmare but as soon as I rang reception it was fixed with a new one that day. My only complaint really would be we requested ground floor rooms which we never got & gave up asking by the 3rd day. We had rooms 206 & 207, To say the hotel was no way near full we were not impressed they could not accomadate this request. The bed was very comfy. The restaurant staff were fab & Mindy & Kenneth at the pool bar were amazing. We liked to eat outside at lunchtime I think between the 4 of us we had everything off the menu with no complaints. Inside my favourite meal was the Beef Brisket with garlic mash.The omelette's at breakfast were great, There was always something for everyone even a fussy 10yr old. Santa waking the children up on Christmas morning was a very special touch from the hotel & the present my son recieved (scrabble) was fab. Thankyou Nikita & Santa 🎅 The beach on the hotel doorstep was wonderful & the kids swam in the sea just as much as the pool. We enjoyed how small the hotel was & everything in easy reach for a very relaxed week. Valarie was wonderful helping me choose a trip,which were limited because of covid. We all really enjoyed the sunset cruise & would highly recommend it. Yes we would visit again, hopefully when allowed freely outside the hotel when covid subsides. Thankyou for a lovely Christmas.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from , Owner at Starfish St Lucia
Responded 12 Jan 2021
Dear VicDubai21, The team is truly glad to have been able to create some lasting memories during your stay. Our service philosophy encourages us to deliver efficient and personalized service to all our guests and your recognition of our service feels wonderful. We're happy you were mostly impressed with the food and the proximity to the beach. Thank you for choosing Starfish Saint Lucia as your tropical vacation spot in the Caribbean. Warmest Regards Brian Sang General Manager
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Tallyho15 wrote a review Jan 2021
Uppingham, United Kingdom70 contributions26 helpful votes
Due to poor reviews at another hotel, swapped to this one. Not exactly out of frying pan onto the fire but there were some fundamental issues. First the good points - sea view rooms were great with quick access to the beach. Rooms were also very clean. Not so good - rather long! Had to pay for drinking water (and go to reception to pay, get receipt copied then go back to the bar to get it!) I would have thought in a hot place water and being all inclusive, water would have been provided. Long queues to get any drinks. Restaurant had the feel of a canteen and, due to the design, the noise was incredible at times. Food was passable - not inspiring, limited choice and just continued the canteen feel. The tea/coffee station wasn't kept topped up and, when asked for tea bags, staff came back with one. The milk was sitting in a bucket of luke warm water, which was apparently fine. The beach grill did good food but you could sit there for 20 mins before even being approached Staff were friendly and helpful but lack of management and joined up working or distinct roles meant they were probably busier than needed to be running back and forth for single items. We were moved to a sister hotel after 2 days as they were closing due to lack of incoming guests. We were not informed by the hotel and only found out by rumour - later confirmed by our tour operator. The warm welcome of arrival was distinctly lacking on departure with no guidance as to who was going in which taxi. I appreciate they must have been disappointed at the closure but it's not our fault. Glad the stay was only 2 days.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from , Owner at Starfish St Lucia
Responded 12 Jan 2021
Dear Tallyho15, Thank you for staying at our resort and for this honest review. We want to emphasize our commitment to continuous improvement to our vacation experiences and such feedback like yours has proven to be invaluable. We sincerely regret that you had a less than satisfactory experience in the areas mentioned in your review and trust that this does not taint your view of our brand. Your comments have been duly noted and shared with the relevant managers for further review. We anticipate improvements in the near future as we aim to continuously improve on the vacation experiences at our resort. We hope that you will reconsider your decision and visit us again. Warmest Regards Brian Sang General Manager
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Scott B wrote a review Jan 2021
Manchester, United Kingdom217 contributions101 helpful votes
Was so looking forward to this trip and really wanted the hotel to come out glowing but unfortunately many basics fell drastically short of the mark. The staff were all lovely but overworked resulting in large queues and waits at any bar to get a drink, plus they removed the water chillers 1 week in and we had to queue just to get water. And don't try to buy premium drinks, lengthy cumbersome process to wait at reception to buy! Then queue again at the bar. Local spirits were cheap and nasty. Often struggled to get sunbeds on the beach or pool until week 2 when more were brought in. Couldn't do the free water sports as there was "no safety boat available" most of the time. Pool needs painting as the discoloured concrete didn't look good. Rooms were tired and dated however they were clean and nice big comfy beds, great maid service, no complaints. Food. Where to start? Awful. For the money we paid I feel short changed. Lack of choice, meats running out, poorly cooked, cold (for the first week the head chef admitted to oven problems and the hot plates not working) and often dangerous with raw chicken tongs being used to serve cooked food! Cheap nasty ingredients. A formal complaint was made to tui while there I will be chasing up. Lack of serving staff at food stations made it frustrating. Despite paying for a la cartes advertised the Italian didn't open and only managed to get in the orient once in 2 weeks. Wonderful location on a beautiful bay. I'd go back if the disgusting food was sorted.
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Date of stay: January 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from , Owner at Starfish St Lucia
Responded 11 Jan 2021
Dear 994scottb, Thank you for choosing Starfish St. Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the wonderful location, clean rooms, comfortable beds and and great maid service. Please accept our sincerest apology for the inconveniences you encountered during your stay with us; this is certainly not the outcome we hoped for and measures have been implemented to eliminate this concern. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Warmest Regards, Brian Sang General Manager
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Louise wrote a review Jan 2021
Manchester, United Kingdom142 contributions44 helpful votes
You could not ask for a better location; right on the beach and a couple of minutes walk to the shops and restaurants of Rodney Bay. The staff are lovely, but very overworked and poorly managed. The rooms are dated and a little dark, but cleaned daily and ours had a lovely view facing out to the beach and pool. The cocktails and drinks were fine in the day, but you would be waiting a while to be served. The quality was not as good in the evening, as staff were rushed and there were lengthy queues for the bar. The food when we arrived was lukewarm at best, often stone cold, and looked sloppy. There were also some hygiene and cross contamination issues, which were raised with management, and so we did begin to see a slight improvement the second week of our stay. To be honest, they were lucky not to have made someone seriously ill. I would not book this hotel again, as the problems encountered were too much to overlook for the price TUI ask. I would love to visit St Lucia again, but would look to stay elsewhere.
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from , Owner at Starfish St Lucia
Responded 11 Jan 2021
Dear ttlouu, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the location of the resort and its proximity to the beach and our lovely host; they will definitely be commended for their efforts. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Your feedback is important to us as this information will allow us to make the necessary improvements in an effort to enhance and improve the quality of our service. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Warmest Regards, Brian Sang General Manager
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Jackielewis106 wrote a review Jan 2021
6 contributions5 helpful votes
we have just come home after 2 fantastic weeks at this resort, we stayed from xmas eve till 7th jan. the resort is beautiful, the beach is amazing , all the staff were very friendly aswell, food was lovely the only problem with food was the temperature of it , it wasn't always hot, there was a fab variety but only luke warm, the coffee was lush. nikkita from the entertainment team was fantastic also shenna & ken at the pool bar, service was excellent. we had a beautiful room looking out to the sea room 216. all in all we have no complaints we throughly enjoyed our 2 week stay, thanks starfish we loved it dean & jackie marasco
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from , Owner at Starfish St Lucia
Responded 11 Jan 2021
Dear Jackielewis106, We are incredibly grateful that you took the time out to leave us this review. The team at Starfish St. Lucia values customer satisfaction as top priority and we appreciate receiving your kind compliment about the beautiful resort, lovely food, amazing beach and our wonderful hosts that were instrumental in making your stay a memorable one! We will ensure that Nikita, Shenna and Kenneth receives your kind words. It was certainly a pleasure hosting you and we look forward to your return. Warmest Regards, Brian Sang General Manager
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PRICE RANGE
US$186 - US$330 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Papillon St Lucia
LOCATION
CaribbeanSt. LuciaGros Islet QuarterGros Islet
NUMBER OF ROOMS
110
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Frequently Asked Questions about Starfish St Lucia
Which popular attractions are close to Starfish St Lucia?
Nearby attractions include Island Mix (0.4 km), Baywalk Shopping Mall (0.4 km), and Ultra Lounge (0.1 km).
What are some of the property amenities at Starfish St Lucia?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Starfish St Lucia?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Starfish St Lucia?
Yes, free parking is available to guests.
What are some restaurants close to Starfish St Lucia?
Conveniently located restaurants include Spice Of India, Big Chef Steakhouse, and Matthews Rooftop.
Are there opportunities to exercise at Starfish St Lucia?
Yes, guests have access to a pool during their stay.
Does Starfish St Lucia have an airport shuttle?
Yes, Starfish St Lucia offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Starfish St Lucia?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Starfish St Lucia?
Many travellers enjoy visiting Fort Rodney (2.4 km).
Does Starfish St Lucia have any great views?
Yes, guests often enjoy the ocean view available here.
Is Starfish St Lucia accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.