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Holiday Inn Ponce & Tropical Casino

333 reviews
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Traveller (154)
Room & Suite (143)
Pool & Beach (37)
Overview
  • Excellent31%
  • Very good37%
  • Average21%
  • Poor8%
  • Terrible3%
Travellers talk about
“caribbean sea”(11 reviews)
“puerto rico”(27 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (333)Write a Review
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86
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8
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72
86
61
24
8
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All reviewscaribbean seapuerto ricovending machineshotel is locatedlarge poolnice sizepool areabreakfast and dinnerdecent hotelbit datedfront desk staffponce areaocean viewstayed one nightfitness centerminute drivevisiting ponce
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1 - 5 of 251 reviews
Reviewed 3 weeks ago via mobile

Even though ultimately very satisfied, 2 very simple requests were met by rolling of the eyes and frank laziness. One request was to call a taxi so not a lot of effort. Understand, Ponce Holiday Inn, that hotels are similar. What differentiates is the attitude...More

Thank Phillip V
Hotel's Favourite
Reviewed 11 October 2017 via mobile

Having a 1 yr old my husband and I decided to stay at this property for safety reasons during hurricane Maria. Needless to say the power of this beast did not bring down the staff spirit. Staff was working many hours to ensure all guests...More

1  Thank TheAzraqTraveler
Reviewed 2 December 2017 via mobile

First night, room need renovation the rug in room look dirty and all the floor wall need to repair. Bathroom amenity are ok but the washcloths was very wet and dirty..the pool at 12 noon is with a lot bugs, little worms. I cant go...More

Thank Dily C
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 16 December 2017

Hi Dily C, Thanks for giving our hotel a chance to host you! I'm sorry to hear that you were disappointed with the distressed condition of the carpet and floors. If there are future renovations to be made, we will take your comments into consideration....More

Reviewed 2 September 2017

Our room was a bit worn for a Holiday Inn, however I cannot help but to give it 5 stars. The staff just goes above and beyond for its clients! I had a paper I had to finish, but had forgotten my adapter. They didn't...More

Thank JonesNîmes
Reviewed 1 September 2017 via mobile

I have stayed here several times and honestly it's just because it's close to my husband's family here in Puerto Rico. I will never stay here again however. It's very outdated and doesn't really have much to offer. The casino is very small and parking...More

Thank IMPagan
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 16 September 2017

Dear IMPagan, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding our facilities and rooms....More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Outdoor pool
Tennis Court
Details
Price range
US$165 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (154)
Room & Suite (143)
Pool & Beach (37)
Dining (23)
Amenities (18)
Family and Play Areas (2)
Questions & Answers
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Ivette R
23 February 2017|
AnswerShow all 5 answers
Response from JulioSanJuan | Reviewed this property |
They have good amount of rooms. Not a huge hotel. It depends on the season. They also have a meeting room which is good for any reunion. But need to call the hotel.
1
Vote
deslauriermc
5 January 2015|
AnswerShow all 3 answers
Response from JulioSanJuan | Reviewed this property |
Need a car. The hotel is on the top of a hill.
1
Vote
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12
Room Tips
"3rd or 4th level, poolside near the far end for a quiet, but beautiful view"
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"This is a split level hotel and I think the first floor is more quiet at night when the pool is empty."
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"Bad parking arrangement. Nothing offered by the hotel. Restaurant mid range to expensive. bring own food and..."
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"Not sure there are any"
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