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Hilton Ponce Golf & Casino Resort

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#1 of 7 Hotels in Ponce
Certificate of Excellence
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Hilton Ponce Golf & Casino Resort
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1,377 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Ponce Golf & Casino Resort
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Showing 1,180: English reviews
London
Reviewed 1 week ago

Booked last minute and was hoping for a relaxing Christmas holiday. There was no recognition of our diamond status and the room upgrade was,not into the suite we were promised but into a small room with a queen size bed. There was a very nice balcony but no comfort in the room. Very disappointed with the Hilton experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank richard b
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear richard b, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience....

San Juan, Puerto Rico
Reviewed 2 weeks ago

The best hotel in the southern part of Puerto Rico. Excellent happy hours, and lunch and dinner options less expensive than in other hotels. Beautiful pool and very clean. Golf court. Out of the beach.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 99freddyp
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear 99freddyp, Thank you for sharing your experience and for choosing our hotel! Our facilities have something available for everyone to enjoy and we are very happy that you were able to have a very complete enjoyable experience. We hope to welcome you back again soon! Best regards,

New Cumberland, Pennsylvania
Reviewed 2 weeks ago

Beautiful hotel but at least for us the breakfast was very blend and tasteless. I do recommend the dinner food. I didnt get to enjoy the pool but staff was very helpful. If you forget toothbrush and toothpaste, they have complementary.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rafaelgY7247MG
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear rafaelgY7247MG, Thank you for your review. We are glad that your overall experience was positive. It is important to us that our guests feel valued and cared for and we are happy to hear that you did receive that level of service from our dedicated team members. Sorry to hear that your breakfast experience wasn't up to your expectations...

Salt Lake City, Utah
Reviewed 2 weeks ago

Very good location and resort for people intending to rest on their way to other cities or activities. The art museum in Ponce had a great little art museum if in need of going outside the resort. The resort is definitely a great family resort with nice layout for kids. We came from Rincon where everyone was partying and super...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank valerieh853
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear valerieh853, We appreciate your feedback about your stay at our property. It's great to know that you found a nice and relaxing environment during your visit. The city of Ponce is known for it's history and the art museum is very well known with beatiful architecture and amazing artwork that is rich with history. We hope that you visit...

San Juan, Puerto Rico
Reviewed 2 weeks ago

We like to visit and stay in local hotels. Staying in this hotel has been such a wonderful experience. I don't have to speak English to feel welcomed as happening in other hotels. As a result this was our third visit and we'll keep going. Thank you all.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 715anabelm
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear 715anabelm, Thank you for sharing your experience! We are happy to know that you enjoyed your time here and even happier to know that the customer service offered during your visit were an important part of that experience. It is important to us that our guests feel valued, respected and cared for and we will continue to work towards...

Ponce, Puerto Rico
Reviewed 2 weeks ago

100 %%%% satisfied all the employees are friendly and excellent customer service from top and bottom all my family from USA stay with me in this hotel for 7 days thanks to all employees in the Hilton Resort Casino in Ponce PR are coming back very soon thanks again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank marvinm922
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear marvinm922, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. It is our goal that our guests feel valued, cared for and respected. We look forward to welcoming you back soon!

San Antonio, United States
Reviewed 2 weeks ago

I had an absolutely wonderful time and the hotel staff was exceptional. Our only issue is we feel that parking should be provided to your hotel guest free of charge. The Casino customers ended up taking parking nightly and valet service is $20 daily. Otherwise this was great and we will be coming back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank patriciapM3509OE
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear patriciapM3509OE, Thank you for your review! I am glad to hear that your overall experience was a positive one. I will be sure to let our staff know how much of an impact they made on your experience! Your concerns regarding the parking services will be passed on to the hotel's management team for review. We look forward to...

Miami, Florida
Reviewed 2 weeks ago via mobile

Amazing!!!! The New Year's Eve dinner was amazing!!! Very well organized!!! Had a table closer to the pool, which was nice.. the buffet was delicious!! The band and dj were very good. Service, impeccable!! The only minor detail was that right after the fire works at midnight, the band packed up, and the employees started cleaning up, and putting things...

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Helpful?
Thank vbar1
HiltonPonce, Guest Relations Manager at Hilton Ponce Golf & Casino Resort, responded to this review

Dear vbar1, Thank you for sharing your experience! We are really happy to know that you enjoyed all of the year end festivities available at our resort. It takes a lot of planning and teamwork for everything to work correctly so that we can all celebrate the arrival of the New Year. Your comments and suggestions will be shared with...

A TripAdvisor Member
Level Contributor
18 reviews
10 hotel reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Very nice grounds! Many activities for kids and family friendly environment. Hotel was very clean and well maintained. The buffet food was good. The only negative comment I have is that the birds in the open air restaurant were very annoying.

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Helpful?
Thank A TripAdvisor Member
Reston, United States
Reviewed 2 weeks ago

I loved everything about my stay at Hilton Ponce. Really a great property. Big enough to have lots to do but small enough to feel very personable. Restaurant choices were excellent, the beach was wonderful and the pool bar area was fantastic. Enjoyed the access to the golf club as well. I will be back here again!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 478cathye

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
La Cava
La Cava
Cuisines: Contemporary, Latin, Puerto Rican, International
Sancho's Sushi Bar
Sancho's Sushi Bar
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An extensive beachfront resort strategically located minutes from downtown Ponce, with easy access to most business and tourist attractions and landmarks of the South and Southwest Puerto Rico regions, like Castillo Serralles, La Guancha, Guanica Dry Forest, Cabo Rojo and Ponce Museum of Art, Ponce Airport and Sea Port. Amenities include direct beach access, championship golf course, 24/7 full service Casino, fitness center, rooms and suites with balconies and ocean views, and an ample range of meeting and banquet venues with business center support. ... more   less 

Additional Information about Hilton Ponce Golf & Casino Resort

Address: 1150 Caribe Ave., Ponce 00716, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: €151 - €265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Ponce Golf & Casino Resort 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Ponce Golf And Casino Resort
Hilton Ponce Golf Hotel Ponce
Hilton Ponce Hotel
Hilton Ponce Resort
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Ponce Golf & Casino Resort staff and other travellers.
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Questions? Get answers from Hilton Ponce Golf & Casino Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The higher floor you stay, the better view of the Ocean.”
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