We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Originally I was reluctant to keep my reservation after reading some of the reviews, but I am so happy I did. My greeting from the front desk was fantastic. I had an issue with the bank and Yarelis handled it very appropriately and was patient...More
1 Thank Candace G
Response from Antonio B, Manager at Aquarius Vacation Club at Dorado del Mar Beach ResortResponded 2 May 2018
Hola, we do appreciate your feedback. Some areas of the property are being remodeled and we should finish in the next months. Thanks for understanding what happened to the island due to the hurricanes. Enjoy your stay and we hope to see you again soon!...More
Don't waste your time and money by staying in this filthy resort. They advertise the product with pictures from maybe 15 years ago. You definitely will NOT get what you paid for. The condos are old and with moldy smell which made our child sick....More
Thank Ayesha K
Response from Antonio B, Manager at Aquarius Vacation Club at Dorado del Mar Beach ResortResponded 27 April 2018
Please accept our apologies for the situation. We are in the process of remodeling the property. We will better our customer service and we would like for you to give us the opportunity to serve you again!
The resort was simply furnished. It was clean. The outdoor areas were pretty and clean. The cleaning staff gave us input on where to eat. They were very helpful. I enjoyed the lukewarm Jacuzzi. The popcorn at the front desk area was great for a...More
Response from Sahimariel M, Gerente at Aquarius Vacation Club at Dorado del Mar Beach ResortResponded 26 December 2017
Thank you for taking of your valuable time to let us know about your stay. We strive for an excellent customer service. We will be more than happy to welcome you and your family again!
My family rented a two bedroom with accommodations for 6 - 8 people. The staff was great and very helpful. The rooms rooms however, had a musty smell, dirty carpet, moldy bathrooms, old furniture. We suspect there were bed bugs in the room as we...More
Thank Winston M
Response from Carmen C, Gerente at Aquarius Vacation Club at Dorado del Mar Beach ResortResponded 31 August 2017
Thank you for taking your time to let us know your feedback, we do apologize for any inconvenience you might had encountered. We are currently working on several updates to our property also we have a contract with Ecolab to do our monthly maintenance to...More
This is not a full service hotel so do not expect all the amenities of such a place, they share common areas with an Embassy Suites. Having said that, we fully enjoyed our stay and we would not mind staying here again. The room was...More
Response from Carmen C, Gerente at Aquarius Vacation Club at Dorado del Mar Beach ResortResponded 15 August 2017
Thank you for your feedback. We strive for an excellent customer service, we are very pleased to know you had a nice stay. We are looking forward to welcome you again.
Response from Antonio B | Property representative |
Hello: Things are getting back to normal. We are in the process in starting the final reparations and renovation of the rooms. We have not been able to do so because we were hosting first responders and the crew in charge... More
Hello: Things are getting back to normal. We are in the process in starting the final reparations and renovation of the rooms. We have not been able to do so because we were hosting first responders and the crew in charge of restoring the power to the island.