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Mayaguez Resort & Casino

415 reviews
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Traveller (239)
Room & Suite (266)
Pool & Beach (98)
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Overview
  • Excellent25%
  • Very good22%
  • Average19%
  • Poor15%
  • Terrible19%
Travellers talk about
“resort casino”(5 reviews)
“pool view”(4 reviews)
“family vacation”(7 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (415)Write a Review
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All reviewsresort casinopool viewfamily vacationawesome placethe pool area is greatroom conditionpotable watercustomer service isbuffet stylecheck in processhamburgersmall casinonight lifecastillojacuzziinsectsadministration
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21 - 25 of 194 reviews
Reviewed 26 June 2017

We just returned home after a one night stay. Make sure you select a new tower room. They are modern, bigger, and look ( and smell) new. The pool area is great for families. We stayed in the pool after checking out. We had lunch...More

2  Thank travelforanswers
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 14 July 2017

I would like to take this opportunity to thank you for choosing Mayagüez Resort & Casino. We are committed to fulfilling the expectations of every guest who stays with us. At Mayagüez Resort & Casino we are constantly trying to improve our service and we...More

Reviewed 23 June 2017 via mobile

First of all, during check in at 3pm, there wasn't rooms available. When got a garden view room, the view was a wall (room 202). Unfriendly front desk staff, pool area dirty, mold on walls and outdated facilities. Will never stay there again! If any...More

Thank Deborah O
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 14 July 2017

Deborah. I'm sorry to hear about your bad experience at our property. Regarding that you will not be able to pay a higher rate for a room at the new tower. Every hotel property has different rates according of the size of the room, the...More

Reviewed 21 June 2017

Vacation plans in Puerto Rico changed so needed a last minute hotel room. Hotel appears like a resort but was not. Front check in terrible. Pool very dirty and closes at 6:00. Room in a nice location with sliders opening onto a little terrace but...More

Thank tbanicholson
Reviewed 4 May 2017 via mobile

The room where I stayed was outdated and smell humid (might be due to the carpets). The administration of the hotel should be more clear that when payment is done in certain platforms, they charge aditionally for parking. Will look for other options, since I...More

Thank Vivian C
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 5 May 2017

Ask for a corporate rate if you visit us monthly to have you book in our new rooms.

Reviewed 27 April 2017 via mobile

Woww !! The hotel have to be remodeling our room smell bad, hair on the sink, wet rugs, broken fire 🔥 detector. The reception customer service ... 😳😳so nasty. The pool area are excellent for the family

Thank Chelly L
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 28 April 2017

We invite you to book your room in the Sky Tower next time. We have built 66 new rooms. But we apologize for any inconvenience.

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Spa
Hot Tub
Details
Price range
US$154 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$154 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (239)
Room & Suite (266)
Pool & Beach (98)
Dining (58)
Amenities (42)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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rayack
27 August 2016|
AnswerShow all 6 answers
Response from sagsat | Reviewed this property |
Sorry bit late but no pet friendly.
0
Votes
AMG101080
23 March 2016|
Answer
Response from Dama R | Reviewed this property |
Need car to visit the beach but in about 15 minute you can visit the most beautiful beach in this area.
0
Votes
reneplaya
17 March 2016|
Answer
Response from Hector M | Reviewed this property |
Not in the room's but outside near the first pool there a beautiful one
0
Votes
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Room Tips
"Front of the pool. Nice!"
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"Ask for the ones with the Ocean view and pool"
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"I stayed at the 3rd and main floor and it was perfect, pool view"
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"If you must stay here make sure it's in one of the new rooms."
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