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Holiday Inn Mayaquez & Tropical Casino

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249 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Mayaquez & Tropical Casino
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Showing 192: English reviews
San Juan, Puerto Rico
Level Contributor
351 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 7 September 2016

SINCE MY LAST STAY THREE YEARS AGOIT HAS BEEN RENOVATED , The hotel ambiance was quite good, rooms are new and they provide in the room for any kind of device you want to plug underneath the big HDTV in your room and in one if the night stands. The room rate with breakfast is worthy. The service is very... More 

Helpful?
Thank Maritza G
Carolina, Puerto Rico
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2016 via mobile

This excellent hotel is located close to shopping centers and on the principal highway of Mayaguez. The structure is moderno and the ir food is superb. Friendly atmosphere and most excellent service. The casino have some many slot machines you will need to decide which one you prefer. Do not hesitate if you needs to visit Mayaguez to come and... More 

Helpful?
Thank Carmen H
Puerto Rico
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2016 via mobile

Every time I have to organize a business activity in Mayaguez, I stay at this hotel and use there meeting space.The guest rooms are very nice, clean and comfortable. The meeting space is nice, the food is very good and the catering staff is wonderful. I highly recommend this hotel.

Helpful?
Thank bjorsini
A TripAdvisor Member
Reviewed 21 August 2016 via mobile

The person in the front desk was a great person,but the room was dirty,there was mildew everywhere,and the carpet was dirty,we arrive after midnight and a security guard was stearing at us at all times,we were going out to Walgreens and the security guard aproach to us asking what we were looking for,when we already checked in,when we came back... More 

Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear A TripAdvisor Member, Thank you so much for staying with us and taking the time to leave us your feedback. I am pleased to know that your found our front desk service great. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I... More 

1 review
Reviewed 15 August 2016

We stayed here for 8 nights in July. Holly's was one of our favorite parts of the visit (staff and open late). The all around staff was by far our favorite (kind and professional). Rueben, the Guest Service Manager was beyond amazing at what he does. We stayed in one of the older room and we had a few suggestions... More 

Helpful?
Thank Deanna S
Level Contributor
3 reviews
Reviewed 1 August 2016

The most comfortable bed ever! A good stay, good service! A clean room with everything you need: coffee maker, a safe to store valuables, a small fridge, a desk, and free Wireless Internet. Near good restaurants and beaches. The pool was good too, very refreshing!

Helpful?
Thank Diana R
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2016 via mobile

As a employee of hotel industry i must say im very happy. Rooms are clean, no smoking odors, a lot space, furniture is great looking view, parking is free, excellent pool. I wish next time ill come fix air condioner and place soap stands or containers. Very happy with this brand.

Helpful?
Thank Cristobal P
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2016 via mobile

I don't stay in hotels much, but the Holliday Inn in Mayagüez doesn't feel like an exciting place with the basics only. They have a casino which is cool and a Fat Tuesdays which I didn't personally liked. Rooms are pretty clean with enough towels. Bed is nice and comfortable. WiFi included is a plus. One thing I think they... More 

Helpful?
Thank Golosocriollo
IHGService, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Golosocriollo, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our rooms and we certainly appreciate your nice feedback on our breakfast options and internet connection. On the other hand, we regret any shortcomings you experienced during your visit. Reviews like yours are very valuable... More 

Isabela, Puerto Rico
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2016 via mobile

I stayed with my wife to celebrate our wedding anniversary. Before arriving to the hotel, I called the hotel to arrange the delivery of a flower bouquet for my wife. The staff did a great job and when we arrived to our room, the flower bouquet was on the room. My wife was delighted. The pool was great and the... More 

Helpful?
Thank AyrFer
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2016 via mobile

Excellent stay,excellent prices, excellent service, very clean and all very friendly. Love that place. Close to all The places, near Boquerón and restaurant.. hotel 100% recommended.. I returned again.

Helpful?
Thank Tania G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 

Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: €117 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaguez
Mayaguez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Mayaquez & Tropical Casino staff and other travellers.
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Questions? Get answers from Holiday Inn Mayaquez & Tropical Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise"”
 of 5 bubbles , 29 Nov 2016 | Read review
“Rooms higher up more peaceful”
 of 5 bubbles Ralphn680, 31 Oct 2016 | Read review
“Get a insect repellent coconut based for when you are at the beach”
 of 5 bubbles perlafloresb, 26 Oct 2016 | Read review
“Ask for a newly renovated pool with a view of the front of the building.”
 of 5 bubbles 986deannas, 15 Aug 2016 | Read review
“6th floor rooms very quiet and renovated”
 of 5 bubbles EBPTY, 29 Jun 2016 | Read review
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