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Le Consulat, Ascend Collection Hotel

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Le Consulat, Ascend Collection Hotel
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306 Reviews from our TripAdvisor Community

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Showing 284: English reviews
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A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

They don't have comforter on bed and when I ask for it they said that all of them are cleaning I can't believe that they rent a room without a bedding set!!! The TV remote control does not work There was smoke smell in the room

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Thank A TripAdvisor Member
Kissimmee, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 21 October 2016

I have to say I was afraid to stay here because of the parking fees. Well you don't really have to pay for parking, just unload and go find a parking spot. As simple as that. I am not good at parallel parking but for free, we can make it happen. The customer service was amazing! The cleanliness of the...

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1Thank hrivera72
About Hotel's Favourite Review
Ontario
Reviewed 1 week ago via mobile

My family and I stayed here one night before our cruise. Although the staff were really nice, the room we had was bare bones, dirty and not worth the price we paid. The pullout couch was absolutely disgusting with stains and marks all over it. I had to put clean sheets down before we could even use it. The room...

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Thank Lizzy3kids
Richmond, Virginia
Reviewed 1 week ago

I travel to San Juan frequently to visit family and usually stay in one of the boutique hotels in the Condado area. This was my husband's and my first stay at Le Consulat, and it will be our last, unless and until we hear that it has been renovated significantly. Let's start with the fact that our room was advertised...

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Thank Changeservant
Washington, D.C
Reviewed 2 weeks ago via mobile

No Pressure for hot water! Had to shower with cold water during our stay! Few things were broken in the room: safe, toilet paper holder and shower window. To top it off, there was an open bathroom sewer with toilet paper and other discussing things right next to the entrance. Overall, terrible experience and will definitely not return here!

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Thank Samloutfi
Reviewed 2 weeks ago via mobile

NEVER again. We stayed in Jan 2016 one night prior to cruise and it was okay--needed attention but had breakfast, was decently clean and quiet. So we decided to stay again in Jan 2017. This stay was for 3 nights. And a much different experience. Upon check in, there was no blanket or towels but in the end that was...

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Thank Rhonda K
Reviewed 9 February 2017

If you want lots of frills and luxury, don't go here. But if you, like me, prefer the basics -- a clean bed, a shower, a convenient location -- then this is perfect. And it's cheaper than most other places in the area.

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Thank Daniel C
Akron, Ohio
Reviewed 8 February 2017

A group of 6 of us booked 3 rooms the night prior to our to our cruise. We would never stay at this hotel again. Ascend/Choice Hotels should be embarrassed One of the rooms had a door that would not lock. None of the rooms had smoke detectors. (The mounting brackets for them were on the wall) We thought smoke...

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Thank cometda
Rising Sun, Maryland
Reviewed 1 February 2017

My husband and I travel fairly often and on a budget, so for us this should have been a splurge-priced hotel. But it wasn't it. Not at all. I'll start with the positives- we arrived way earlier than our check-in time but they were willing to store our luggage for us and ended up being able to check us in...

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Thank WillowcroftMelody
Bochum
Reviewed 30 December 2016 via mobile

Arrived and waited 20 min for somebody to show up. People are nice though. Wow that's an experience. Paid 120 $ for a cold shower,a very loud environment (could hear guests and a plumber starting to work at 07:30),noisy bed when you lay and turn. No kettle microwave etc, just nice amenities ! The pictures on Tripadvisor are all photoshopped...

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Thank tkwetina

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff

Additional Information about Le Consulat, Ascend Collection Hotel

Address: 1149 Magdalena Ave Condado, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €95 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Consulat, Ascend Collection Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Ascend Collection Le Consulat
Ascend Collection San Juan
Clarion San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Le Consulat, Ascend Collection Hotel staff and other travellers.
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Questions? Get answers from Le Consulat, Ascend Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here, get a "suite."”
 of 5 bubbles Changeservant, 17 Mar 2017 | Read review
“Stay someplace else.”
  • Accumulated dirt on plug.
  • Loose wall switch
  • Black mold on shower curtain
  • Accumulated dirt on baseboard
 of 5 bubbles cometda, 8 Feb 2017 | Read review
“Just around the corner, a wide selection of restaurants and bars...”
 of 5 bubbles U6489RBrichardp, 9 Nov 2016 | Read review
“pick a downstairs room in case the elevator is still broken”
 of 5 bubbles bijouxmorrison, 1 Nov 2016 | Read review
“Park on the street, dont pay for parking!”
 of 5 bubbles hrivera72, 21 Oct 2016 | Read review
5 of 5